Accessibility Policies

Corporate Accessibility Policy

The City of Peterborough has established a Corporate Accessibility Policy framework to inform the assessment and development of City of Peterborough policies, standards, procedures, practices, by-laws and guidelines to ensure alignment with the requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

This policy helps to identify, prevent, and remove accessibility barriers to ensure City goods, services, programs, and facilities are accessible, while fostering an accessible workplace culture that ensures all employees, volunteers, and contractors are aware of their accessibility responsibilities and are trained to support inclusive service delivery.

City Of Peterborough Corporate Accessibility Policy

Accessibility Procedures

The accessibility procedures outline the requirements for providing accessible services and creating inclusive access to information, employment, transportation, and public spaces. These procedures support people with disabilities in living, working, and fully participating in the community.

Accessible Customer Service Training Procedure

Assistive Devices and Services for People with Disabilities Procedure

Assistive Devices And Services For People With Disabilities

Communicating and Interacting with People with Disabilities Procedure

Communicating And Interacting With People With Disabilities

Feedback for Accessible Customer Service Procedure

Feedback For Accessible Customer Service

Availability of Accessible Customer Service Documents Procedure

Availability Of Accessible Customer Service Documents

Service Animals for People with Disabilities Procedure

Service Animals For People With Disabilities

Support Persons for People with Disabilities Procedure