Emergency Shelter

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Central intake and after hours

To access a shelter bed in Peterborough, people need to use the Centralized Intake phone line: 

  • Monday to Friday call 705-748-8830 between 8:30 a.m. and 4:30 p.m.
  • After hours, during weekends and on holidays, call 705-926-0096

If you or your family are experiencing homelessness must call the central intake number above to get emergency shelter in Peterborough.

These emergency shelters provide a temporary place to sleep if you do not have any other place to stay. You can contact any of the shelters below for information.


Public health protocols

Current public health protocols for clients and staff at the shelters will continue, including:

  • COVID-19 screening upon entry into the shelter as well as daily screening
  • Ongoing monitoring for signs and symptoms of COVID-19
  • Enhanced cleaning measures for high-touch surfaces

For Peterborough’s shelter network, there is dedicated space to support self-isolation for anyone experiencing homelessness who requires a COVID-19 test.

 Brock Mission (for men)

The Brock Mission has relocated to 217 Murray Street effective the evening of June 10th 2021.

The Brock Mission offers emergency shelter, food, clothing and supports to single males who are 18 years old or older.

Staff can be reached at 705-748-4766 extension 1. They are open 24 hours a day, seven days a week.

Cameron House (for women)

Cameron House is located at 738 Chemong Road.

Cameron House shelter offers emergency shelter, food, clothing and supports to women over the age of 18.

Staff can be reached at 705-748-4766 extension 2. They are open 24 hours a day, seven days a week.

YES Shelter for Youth and Families (for youth)

The YES Shelter for Youth and Families is located at 196 Brock Street.

The YES Shelter for Youth and Families offers emergency shelter, food, clothing and supports for youth aged 16 to 24. YES is not currently providing family shelter services. Please contact Social Services or After Hours (see above) if you are a family with children experiencing homelessness.  

YES Staff can be reached at 705-748-3851 for youth aged 16 to 24.  They are open 24 hours a day, seven days a week. 

Overflow shelter (when the main shelters are full)

The overflow shelter is located at 210 Wolfe Street.

The overflow shelter program is only an option when a person is not able to get a bed at one of the main shelters in Peterborough because they are full. Shelter beds in the main shelters must be full before a bed at Overflow can be used. They are open 24 hours a day, seven days a week. To access shelter, call one of the main shelters that you are eligible for and they will support any connections to shelter for you.

They are open 24 hours a day, seven days a week. Staff can be reached at 705-761-3093.

 Families experiencing homelessness
 If you are a family experiencing homelessness, please call Social Services or After Hours for supports. This resource is available 24 hours a day, 7 days a week.
  • Monday to Friday call 705-748-8830 between 8:30am and 4:30pm.
  • After Hours, during weekends and holidays, call 705-926-0096.

CMHA Safe Beds crisis program

During the COVID-19 pandemic response programs and services may be limited or not operating.

The Safe Beds program through the Canadian Mental Health Association (CMHA) provides a safe and supportive environment for people in crisis. It is not an emergency shelter but provides a short term stay for mental health crisis. It is available to all genders 16 years of age or older. You can call 4 County Crisis at 705-745-6484 or toll free at 1-866-995-9933 for more information.

Cold and Hot Weather Protocols

Cold Weather Protocol

Visit the Environment Canada website for information about cold weather alerts.

A warming room will be open between 8:30 a.m. and 9:30 p.m. at the One Roof drop-in centre, 99 Brock St., on days when a cold alert has been declared.

The warming room service will follow public health guidelines and implementing measures to protect the health of visitors and staff, including: 

  • Capacity will be limited to 15 people  
  • If there is a lineup of people waiting to use the warming room, there will be a one-hour limit on people staying in the warming room 
  • There will be chairs for visitors to rest while they warm up 
  • Chairs will be regularly cleaned 
  • Social distancing will be in place 
  • Masks will be made available to people using the warming room 
  • Everyone entering the warming room will be required to use hand sanitizer

Hot Weather Protocol

Visit the Environment Canada website for information about heat alerts.

Cooling room during heat alerts

A cooling room will be open at the One Roof drop-in centre, 99 Brock St., on days when a heat alert has been declared.

The cooling room service will be following public health guidelines and implementing measures to protect the health of visitors and staff, including: 

  • Capacity will be limited to 15 people  

  • If there is a lineup of people waiting to use the cooling room, there will be a one-hour limit on people staying in the cooling room 

  • There will be chairs for visitors to rest while they cool down 

  • Chairs will be regularly cleaned 

  • Social distancing will be in place 

  • Masks will be made available to people using the cooling room 

  • Anyone entering the cooling room will be required to use hand sanitizer