Recreation Customer Service Representative

Located on the Trent-Severn Waterway in the heart of the Kawartha tourism region, Peterborough is a unique community known for its exceptional quality of life and beautiful setting. Peterborough has it all – a multitude of recreational opportunities, a diverse industrial, commercial and agricultural base, quality health care and excellent schools – including two outstanding post-secondary institutions. Peterborough is just one hour from the Greater Toronto area.

Job Details

Serve as the primary contact for the exchange of information between staff and members of the public for services provided by the Recreation Services Division within the Community Services Department.  Working from any assigned Recreation facility, greet and direct incoming patrons and ensure proper processing using the software database system, where applicable.  Including processing of memberships, registration into programs, Marina bookings, accept facility payments, maintain cash float and prepare daily balance report.  Monitor facility capacity numbers for specific programs, ensuring safety guidelines, policies and procedures are adhered to. 

Qualifications

Knowledge and experience normally associated with completion of a Secondary School Diploma with a minimum of 3 months related or on-the-job experience.  Proficient in the use of computers including basic knowledge of Word and database programs in addition to basic mathematical skills; knowledge of database software is considered an asset.  Requires excellent communication skills and interpersonal skills with a demonstrated commitment to customer service.  Must have the ability to multi-task and to maintain focus in a frequently distracting environment. 

Salary

$23.39 per hour

Application Information

Qualified applicants are invited to submit 1 file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 25-P-77 on the file as well as in the subject line, no later than 4:30 p.m. on June 26, 2025, to, People & Culture at recruiting@peterborough.ca.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.