Recreation Customer Service Representative

Community Services / Recreation, Parks, and Cultural Services
3 Vacancies | Union
Competition # 26-P-12

Located on the historic, 386-kilometreTrent-Severn Waterway in the heart of the Kawartha tourism region, Peterborough is a unique community known for its exceptional quality of life and beautiful setting. The city has been named one of 52 destinations to visit in 2025 by the New York Times.

The City has been shaped by its connection to the waterway, nature, and by the people who call it home. Peterborough is a community of doers and dreamers that are resourceful, passionate, creative and brimming with local pride.

Before it was ever known as Peterborough, this land was called Nogojiwanong – Ojibwe for “the place at the foot of the rapids.” Today, the city remains continuously in motion, guided by a deep sense of community and connection. The City is located on the Treaty 20 Michi Saagiig Anishinaabeg territory and in the traditional territory of the Michi Saagiig and Chippewa Nations, known collectively as the Williams Treaty First Nations.

Job Details

This position serves as the primary point of contact for patrons accessing programs and services offered by the Recreation Services Division. Working from any assigned recreation facility, the role is responsible for greeting and directing visitors, processing memberships, program registrations, marina bookings, and payments through the recreation software system, while maintaining accurate cash handling and daily reconciliation. The position provides front-line customer service in person, by phone, and via email, assisting with inquiries, resolving account issues, and directing patrons as needed. Additional responsibilities include monitoring facility and program capacities to ensure safety compliance, maintaining up‑to‑date program information, performing general administrative duties, managing mail and deliveries, and completing follow‑up communication regarding outstanding accounts or payments. The position is part-time, up to 24 hours per week.

Qualifications

Requires completion of Secondary School Diploma with a minimum of 3 months related or on-the-job experience.  Proficient in the use of computers including: basic knowledge of Microsoft Word and database programs in addition to basic mathematical skills; knowledge of database software is considered an asset.  Requires excellent communication skills and interpersonal skills with a demonstrated commitment to customer service.  Must have the ability to multi-task and to maintain focus in a frequently distracting environment.

Salary

$24.09/Hour

Application Information

Qualified applicants are invited to apply by email to recruiting@peterborough.ca no later than 11:59 p.m. on January 28, 2026, quoting file number #26-P-12.

To ensure your application is considered, please follow these steps: 

• Prepare one file only (PDF or Word) that includes both your résumé and cover letter. 
• Name your file with your first and last name (e.g., JaneSmith Comp #.pdf). 
• Include the competition number in the file name, and email subject line 

We thank all applicants for their interest in the City of Peterborough. Only those selected for an interview will be contacted.

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If you are contacted for an employment opportunity, please advise People & Culture if you require accommodation.