Customer Service Representative, Service Peterborough

Finance & Corporate Support Services l Strategic Communications & Service Peterborough
1 Vacancy, Temporary Full-Time (up to 18 months) | CUPE 126
Competition # 26-T-48

Located on the historic, 386-kilometreTrent-Severn Waterway in the heart of the Kawartha tourism region, Peterborough is a unique community known for its exceptional quality of life and beautiful setting. The city has been named one of 52 destinations to visit in 2025 by the New York Times. 

The City has been shaped by its connection to the waterway, nature, and by the people who call it home. Peterborough is a community of doers and dreamers that are resourceful, passionate, creative and brimming with local pride.

Before it was ever known as Peterborough, this land was called Nogojiwanong – Ojibwe for “the place at the foot of the rapids.” Today, the city remains continuously in motion, guided by a deep sense of community and connection. The City is located on the Treaty 20 Michi Saagiig Anishinaabeg territory and in the traditional territory of the Michi Saagiig and Chippewa Nations, known collectively as the Williams Treaty First Nations.

Job Details

As a member of the Service Peterborough team, this position is responsible for providing information and customer service for a wide range of municipal services, programs and processes.

The role functions within a team focused on customer service excellence, efficiency and professionalism. The position responds to inquiries and urgent requests from the public, elected officials, internal staff, businesses etc. through various platforms, including in person, by phone and electronic communications such as email and website interactions. Service delivery will minimize referrals and transfers to other subject mailer experts where possible, and provide follow-up as required to ensure service continuity.

This position reports directly to the Manager of Service Peterborough and may fulfil functions as delegated by statutory officers of the City of Peterborough according to relevant policy and/or procedure, as may be amended. 

Qualifications

Requires completion of a two-year college diploma in Business, Finance and Administration or equivalent combination of education and experience. Requires up to two years related customer service and administrative experience. Must have intermediate proficiency with word processing, spreadsheet software as well as basic proficiency using database and financial software.

Experience using Customer Relationship Management Software, Microsoft Office Suite, Sharepoint, point-of sale system, V-Tax, AMANDA, Ticket Tracer WebMap and/or Xplorenet, is an asset. Must have cash handling and reconciliation experience. Must possess well developed interpersonal, communication (both written and verbal) and basic financial analysis skills.

The incumbent must have the ability to work well in a team environment. Must have advanced organizational skills and attention to detail and the ability to manage competing priorities and coordinate several concurrent tasks. Must have demonstrated decision-making, problem-solving and negotiating skills and the ability to respond to and calm, frequently frustrated, upset and/or aggressive customers. Must be dedicated to continuous improvement and have a commitment to quality customer service. Must be able to explain legislation and internal policies. Must be able to maintain confidentiality and exercise discretion in responding to inquiries.

Hourly Rate

$34.80

Application Information

Qualified applicants are invited to apply by email to recruiting@peterborough.ca no later than 11:59 p.m. midnight on March 29, 2026.  

To ensure your application is considered, please follow these steps: 

• Prepare one file only (PDF or Word) that includes both your résumé and cover letter. 
• Name your file with your first and last name (e.g., JaneSmith 26-T-##.pdf). 
• Include the competition number in the file name, and email subject line 

We thank all applicants for their interest in the City of Peterborough. Only those selected for an interview will be contacted.

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If you are contacted for an employment opportunity, please advise People & Culture if you require accommodation.