Children Services Case Manager

Community Services | Social Services
1 Vacancy, Permanent Full-Time | Union CUPE 126
Competition # 26-P-29

Located on the historic, 386-kilometreTrent-Severn Waterway in the heart of the Kawartha tourism region, Peterborough is a unique community known for its exceptional quality of life and beautiful setting. The city has been named one of 52 destinations to visit in 2025 by the New York Times. 

The City has been shaped by its connection to the waterway, nature, and by the people who call it home. Peterborough is a community of doers and dreamers that are resourceful, passionate, creative and brimming with local pride.

Before it was ever known as Peterborough, this land was called Nogojiwanong – Ojibwe for “the place at the foot of the rapids.” Today, the city remains continuously in motion, guided by a deep sense of community and connection. The City is located on the Treaty 20 Michi Saagiig Anishinaabeg territory and in the traditional territory of the Michi Saagiig and Chippewa Nations, known collectively as the Williams Treaty First Nations.

Job Details

The Children’s Services Case Manager is responsible for determining and managing the initial and ongoing eligibility of families applying for childcare fee subsidy in accordance with provincial legislation, municipal policies, and an evolving multi‑stream funding environment. This role oversees a diverse caseload by conducting detailed client interviews, assessing financial and custody information, maintaining accurate digital records, and ensuring timely approvals, updates, and reconciliations.

The Case Manager provides guidance to families to support successful childcare placements, makes referrals to community resources, and collaborates with partner agencies such as Children’s Aid, School Boards, and childcare operators to meet child and family needs. 

Additional responsibilities include reviewing agency attendance submissions, reconciling payments, identifying and addressing overpayments or fraud, managing the waitlist, and supporting operators with program requirements. Working within multiple data systems, the Case Manager contributes to organizational capacity through training, onboarding, and policy feedback, while also participating in outreach, sector initiatives, and emergency or business continuity planning. The role requires strong analytical skills, sound judgment in complex or sensitive situations, including reporting suspected child abuse, and a commitment to trauma‑informed, client‑centred practice within a rapidly evolving childcare system.

Qualifications

Requires an individual who has a two-year college diploma in Early Childhood Education with a combination of up to two (2) years previous and on-the-job experience. Requires knowledge of relevant legislation including the Child Care and Early Years Act. Must have basic knowledge in word processing and database software and systems; knowledge and experience working with provincial databases would be an asset. Demonstrates strong organizational, time management and problem-solving skills; the ability to manage competing priorities and coordinate a number of tasks at one time, meeting program outcomes and performance standards; and the ability to work with minimal supervision. Must have excellent communication skills and a demonstrated ability to exercise discretion and tact. Must be a team player with a commitment to quality customer service. Must be a registered member in good standing with the College of Early Childhood Educators.

Salary

$73,109.40

Application Information

Qualified applicants are invited to submit 1 file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 26-P-29 on the file as well as in the subject line, no later than 11:59 p.m. (midnight) on February 26, 2026, to, recruiting@peterborough.ca. 

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If contacted for an employment opportunity, please advise People & Culture if you require an accommodation.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.