Case Manager

Community Services/Social Services
3 Vacancies, Temporary up to 1 Year | CUPE Local 126
Competition # 26-T-37

Located on the historic, 386-kilometreTrent-Severn Waterway in the heart of the Kawartha tourism region, Peterborough is a unique community known for its exceptional quality of life and beautiful setting. The city has been named one of 52 destinations to visit in 2025 by the New York Times.

The City has been shaped by its connection to the waterway, nature, and by the people who call it home. Peterborough is a community of doers and dreamers that are resourceful, passionate, creative and brimming with local pride.

Before it was ever known as Peterborough, this land was called Nogojiwanong – Ojibwe for “the place at the foot of the rapids.” Today, the city remains continuously in motion, guided by a deep sense of community and connection. The City is located on the Treaty 20 Michi Saagiig Anishinaabeg territory and in the traditional territory of the Michi Saagiig and Chippewa Nations, known collectively as the Williams Treaty First Nations.

Job Details

The Case Manager supports social assistance participants using a strong emphasis on empathetic, person-centered, strengths-based support. The role goes beyond administering benefits and determining ongoing eligibility for Ontario Works. The Case Manager works collaboratively with individuals to reduce barriers, support stability, and help people move toward their own goals by conducting comprehensive assessments, developing action plans, and coaching conversations while providing wrap-around supports. The Case Manager completes the second part of the Ontario Works application process in accordance with the provincial risk-based approach, which includes the completion of appropriate forms, and accurately applying provincial legislation, directives, and local policies.The Case Manager assesses the need for other programs and services including, but not limited to, Housing and Homelessness programs, Children’s Services, Food support, and various community resources. Working within an integrated human services model, the Case Manager provides systems navigation, outreach, referrals, conflict resolution, housing stabilization supports, homelessness assessments, and safety/risk management. The position liaises with shelters, landlords, community agencies, and service partners to coordinate supports, while maintaining thorough documentation, performing administrative tasks, managing financial entitlements, and supporting legal processes such as spousal support and deductions. The Case Manager also contributes to emergency management functions and assists in training new team members.

Qualifications

The ideal candidate will have a minimum two‑year Community College diploma in a Human Services–related program such as Social Service Worker or Mental Health and Addictions Worker. A related university degree (e.g., Social Work, Psychology) is preferred, and eligibility for registration with the Ontario College of Social Workers and Social Service Workers is considered an asset. The role requires at least two years of directly related experience in the social services field in a coaching or counselling capacity, with emphasis in areas such as Social Assistance, Employment Counselling, Addictions and Mental Health, Crisis Response, Equity and Diversity, and Housing‑Based Case Management. Candidates should demonstrate experience applying solution focused approaches, Trauma‑Informed Care, and Strengths‑Based approaches in client‑centred work.

Salary

$40.17/Hour

This posting is for three existing vacancies.

Application Information

Qualified applicants are invited to submit 1 file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 26-T-37 on the file as well as in the subject line, no later than 11:59 p.m. on February 17, 2026, to, recruiting@peterborough.ca.

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If contacted for an employment opportunity, please advise People & Culture if you require an accommodation. 

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.