Accessibility Resources and Training

Resources

Training

As part of our commitment to advancing accessibility within our community, the City of Peterborough offers online courses to support training requirements under the Accessibility for Ontarians with Disabilities Act. While these courses were developed for City staff, they are available for use by everyone.

General Requirements

Understanding AODA and Beyond

  • Required Participants: Everyone 
  • Duration: 15 Minutes

Course: General Requirements

Ontario Human Rights Code

As it Relates to Disability

  • Required Participants: Everyone 
  • Duration: 25 Minutes

Course: Human Rights Code

Customer Service Standards

Delivering Excellence for Everyone

  • Required Participants: Everyone
  • Duration: 25 Minutes

Course: Customer Service

Employment Standards

Your Role in an Inclusive Workplace

  • Required Participants: City Employees
  • Duration: 15 Minutes

Course: Employment Standards

Information and Communication Standards

Bridging the Gap for Everyone

  • Required Participants: City Employees and Third Party Contractors who Communicate with the Public
  • Duration: 1 Hour 15 Minutes

Course: Information and Communication

Design of Public Spaces Standards

Built for Belonging

  • Required Participants: City Employees and Third Party Contractors involved in the Design or Construction of Public Spaces
  • Duration: 15 Minutes

Course: Design of Public Spaces

Design of Public Spaces Standards

Curb Ramps and Depressed Curbs

  • Required Participants: City Employees and Third Party Contractors Involved in the Design or Construction of Sidewalks and Curbs
  • Duration: 25 Minutes

Course: Curb Ramps and Depressed Curbs

Transportation Standards

Creating Inclusive Transportation Systems

  • Required Participants: City Employees involved in Transit Services
  • Duration: 15 Minutes 

Course: Transportation Standards

  1. Determine what courses are mandatory.
  2. Launch a course from the Training Tiles.
  3. Complete the ‘Certify Completion' form at the end of each mandatory course.

  • AccessForward has free training modules to help organizations understand Ontario's accessibility laws.
  • LinkedIn Learning Training has basic to advanced courses on how to make documents accessible.

Contact Us

City Hall
500 George St. N.
Peterborough, ON
K9H 3R9

Phone: 705-742-7777
Toll Free: 1-855-738-3755
Email Us