Customer Service Representative (Water Services)

Job Details

As part of the (water utility services) customer service team, the Customer Service Representative (CSR) utilizes skills by dealing effectively and in a friendly, professional manner with internal and external customers by telephone and in-person regarding all aspects of water utility services to include billing, credit, collections, and service order processing. The CSR receives and replies to verbal and written customer inquiries and is involved in a broad range of customer service office responsibilities. Processes, monitors and adjusts business transactions as well as conducts daily, weekly, and monthly processes required to accurately bill utility customer accounts. Provides back up coverage to the water utility services customer service representatives to ensure service levels are maintained. 

Qualifications

Requires the successful completion of a college diploma along with a minimum of one (1) year of experience in customer service and collection in a call centre environment. 

Hourly Rate

$26.44

Application Information

Qualified applicants are invited to submit one file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 25-T-101 on the file as well as in the subject line, no later than 11:59 p.m. on November 21, 2025 to People and Culture, recruiting@peterborough.ca.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application, but advise that only those selected for an interview will be contacted.