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Accessibility Resources and Training

  1. Determine what courses are mandatory.
  2. Launch a course from the Course List.
  3. Complete the ‘Certify Completion' form at the end of each mandatory course.

Volunteers

  1. ACS-100 Accessibility Standards for Customer Service
  2. ACS-101 Focus on the Person, Not the Disability
  3. IAS-100 General Requirements
  4. IAS-101 Human Rights Code

Contractors, Consultants, Suppliers

  1. ACS-100 Accessibility Standards for Customer Service
  2. ACS-101 Focus on the Person, Not the Disability
  3. IAS-100 General Requirements
  4. IAS-101 Human Rights Code
  5. [other duty specific courses]

City Employees

  1. ACS-100 Accessibility Standards for Customer Service
  2. ACS-101 Focus on the Person, Not the Disability
  3. IAS-100 General Requirements
  4. IAS-101 Human Rights Code
  5. IAS-103 Employment Standards
  6. [other duty specific courses]

  • AccessForward has free training modules to help organizations understand Ontario's accessibility laws.
  • LinkedIn Learning Training has basic to advanced courses on how to make documents accessible.

Contact Us

City Hall
500 George St. N.
Peterborough, ON
K9H 3R9

Phone: 705-742-7777
Toll Free: 1-855-738-3755
Email Us

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