Fire Alarm Room Operator

Located on the Trent-Severn Waterway in the heart of the Kawartha tourism region, Peterborough is a unique community known for its exceptional quality of life and beautiful setting. Peterborough has it all – a multitude of recreational opportunities, a diverse industrial, commercial and agricultural base, quality health care and excellent schools – including two outstanding post-secondary institutions. Peterborough is just one hour from the Greater Toronto area.

Job Details

In a professional, tactful, pleasant and timely manner, you will respond to all incoming telephone calls to Emergency Response System, and general service requests. You will properly direct appropriate response team(s), i.e. Police Fire, Ambulance and equipment to incident site. The Fire Alarm Room Operator monitors calls and accurately logs details through applicable computer systems as appropriate. Support is provided to Emergency personnel at the scene by supplying requested additional information and relaying requests for assistance to other services.

Qualifications

This position requires an individual who has an Ontario Secondary School Diploma (or equivalent) and has experience working in emergency services, including experience with computer assisted dispatch systems. The successful candidate will be computer literate and proficient in word processing and skilled in searching out and collecting accurate information in difficult or ambiguous circumstances. A high degree of accuracy in work is required as well as excellent written and verbal communication skills. Graduate of a 911 College Program or equivalent would be considered an asset.  

This position works shift work.

Salary

First 12 weeks - Fire Alarm Operator (Recruit) - Salary: $57,428

Remaining 40 weeks – Fire Alarm Operator - Salary: $62,649

Application Information

Qualified applicants are invited to submit 1 file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 25-T-90 on the file as well as in the subject line, no later than 12:00 p.m. on September 12, 2025 to: People & Culture (recruiting@peterborough.ca).

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If contacted for an employment opportunity, please advise People & Culture if you require an accommodation.