Accessing Social Services | City of Peterborough

How can we help you?

We can help connect you with supports including Ontario Works, child care, housing, food and other community services. When you contact Social Services for help, a staff member will screen you for all programs we offer. We might make other community referrals too. Once an application is granted, you are referred to a caseworker. Together you will create a plan that's right for you and find ways to move forward with your personal goals.

Railing of footbridge overlooking river at sunset

Ontario Works assistance

Apply for Social Assistance and find helpful information about eligibility, benefits and ways to apply.

Child sleeping under blanket next to puppy

Child Care Fee Subsidy

Learn how to apply for a Child Care Fee Subsidy and find helpful eligibility information.

Housing Access Peterborough

Apply for Rent-Geared-to-Income (RGI) housing, update your application and find wait list information.

Man with a beard, wearing a beanie, looking out a window

Access Emergency Shelter

Get help with emergency shelter and homelessness prevention through Centralized Intake.

Financial Support for Seniors

Find support for seniors including information about Canada Pension Plan and Old Age Security.

Food Security and Support

Find food support programs including community meals, food bank schedules and help for seniors.

Contact Us

178 Charlotte Street
in the Charlotte Mews
PO Box 4138
Peterborough, ON K9J 8S1

Regular Hours of operation

In-office service:
Monday to Friday 8 a.m. to 5 p.m.

Phone service:
Monday to Friday 8 a.m. to 5 p.m.

T: 705-748-8830
Fax: 705-745-3373
Toll-Free: 1-855-738-3755

Ontario Intake and Benefits Unit:
1-888-999-1142

After Hours Emergencies
705-926-0096
Interactive Voice Response (IVR)
1-800-808-2268

Keep in touch

City of Peterborough's Social Services wants to connect with you.

Subscribe