Service Requests

Use our online Service Request form to contact the City about a service, including:

• Parking issue
• Potholes
• Road hazards
• Tree problems
• Garbage, Green Bin or Yard Waste collection
• City park maintenance including grass, weeds and garbage
• Street light outage

For accessibility concerns or barriers to City services, programs or facilities, please use the Report an Accessibility Issue form.

We monitor submissions to this form during regular business hours.

If you can't make a service request using this form, use the following contact information:

• For recycling collection matters, please call 1-888-597-1541.
• To contact Public Works or to report a sewer backup call 705-745-1386. This phone line is answered 24/7. 
• To report a watermain break, call Water Services at 705-748-9300.
• Fire Services: to report a complaint regarding an active burn or an non-active burn, call 705-745-3281. Dial 9-1-1 for all emergency fire situations.
• To report a spill to the environment please call the Spills Action Centre 1-800-268-6060.
• For social and housing assistance call 705-748-8830. For emergency shelter services after hours and during holidays, call 705-926-0096.
• If you have been involved in an accident with a City vehicle, suffered personal injury, property damage, or sustained damage caused by City construction you will need to make a claim.
• Report an Accessibility concern
• For all other concerns contact 705-742-7777 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).

The City of Peterborough is committed to making the feedback process accessible for people of all abilities. Accessible formats and communication supports are available upon request. Please contact Customer Services by email cityptbo@peterborough.ca  if you require assistance to report an issue or problem.