New Social Assistance Centralized Intake System |
Peterborough Social Services is pleased to join several communities in launching a New Intake and Benefits Administration Unit (IBAU) February 16, 2021. What does this mean? The new IBAU system means if you need assistance through Ontario Works, you can apply directly online at Ontario.ca/socialassistance (if you have access to a computer) or by phoning 1-888-999-1142. The new centralized intake system will make it easier to get financial assistance faster and match you to supports better. The IBAU system can make it easier to:
Ontario.ca/socialassistance or 1-888-999-1142 |
Ontario Works provides help to those in need residing in the City and County of Peterborough.
To be eligible for Ontario Works you need to:
Even if you think you might not be eligible, you are encouraged to call and talk to us. We are here to answer all your questions.
If you are eligible, you'll receive a monthly payment for your basic needs (like food) and shelter costs (like rent).
The amount of money you will get from Ontario Works will depend on a few things including:
You will also receive drug and dental benefits. There are other things that you may be eligible for; more information on those can be found further down the page.
We can also help you look for a job, find child care, and avoid eviction or utility disconnection.
Payments can be deposited directly into your bank account or you can receive your funds on a reloadable payment card. They can also be mailed to you as a cheque. Either way you receive your funds you will also be mailed these items:
Ontario Works payments will always come out on the last business day of the month.
Emergency Assistance
You could also qualify for one time assistance in the event of an emergency even if you aren’t eligible for Ontario works.
Health Related Benefits |
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Please contact your case manager if you have any questions about mandatory benefits. |
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Children and Families |
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Please note the items, services and amounts listed are subject to change based on available funding. Any benefit that is issued in a month may be considered an overpayment if it is determined that you are not eligible for basic financial assistance in that month. |
We value your feedback!
Please take a few moments to complete a short Customer Service Survey about your experience with Ontario Disability Support Program (ODSP) or Ontario Works. Survey responses are completely confidential and will help improve our services. Only general information will be shared with the local offices.
You can now get information about your case, receive e-letters and report any income… anywhere and on any device.
Visit Ontario.ca/MyBenefits to Sign up today.
At the Social Services office
Please contact your worker to register
Ontario Works Forms |
The provincial government is asking you to take a short online survey to give feedback about your experiences with Social Services and/or the Ontario Disability Support Program.