Residents Encouraged to Verify Unexpected Requests for Home Access or Payment

Peterborough, ON – Residents are being advised to exercise caution following reports of unsolicited phone calls and door-to-door visits from individuals claiming to represent Water Services or the City of Peterborough. 

City staff do not proactively contact residents to request unscheduled access to a home for water heater inspections. Staff attend a property only when service has been requested by the resident, when an appointment has been arranged in advance, or when a notice has been provided for related work. 

A report has also been received of individuals going door to door claiming to collect payment for overdue accounts. City staff do not collect payments for overdue water accounts at residents’ homes. 

Residents should not provide access to their home, personal information, banking information, credit card information, or payment to anyone making an unsolicited request. Residents should also be cautious of anyone demanding immediate action, payment, or access to their home. 

Anyone who receives an unexpected call or visit claiming to be from the City should verify the request by calling 705-742-7777 using publicly available contact information before taking any action. 

Residents who believe they may have been targeted by fraud or who have shared personal or financial information should contact police and their financial institution. 

Information about current frauds and scams affecting Canadians is available through the Canadian Anti-Fraud Centre.