City Services Affected by Canada Post Service Disruption

Peterborough, ON – Some City of Peterborough services will be affected by the Canada Post service disruption that started September 26, 2025.  

Property tax bills, water services bills, and social services cheques will not be available through mail delivery.  

Property tax instalments 

The final property tax instalment is due September 30, 2025.  

To ensure tax payments are received on time during the Canada Post service disruption, residents can pay their property taxes in person at Service Peterborough in City Hall, 500 George St. N. or through their financial institution. 

Residents who are registered to MyTaxPortal can access their tax information by visiting peterborough.ca/mytaxportal. 

Drop box at City Hall 

Cheque payments can be placed in a secured drop box outside the main entrance at City Hall, 500 George St. N. 24 hours a day, seven days a week.  

Through a bank 

Property taxes can be paid like any other bill through online or telephone banking, or at a resident’s financial institution. The 15-digit roll number (XXX XXX XXXXX 0000) is used as the account number. 

Service Peterborough 

Tax payments can be paid by cash, cheque or debit card at the Service Peterborough counter at City Hall, 500 George St. N., during regular business hours, 8:30 a.m. to 4:30 p.m.  

By credit card 

Property taxes can be paid online by credit card using an online bill payment service provider like PaySimply or Plastiq. Applicable service charges apply. 

Please note that credit card payments for property taxes will not be accepted for in-person payments at Service Peterborough, City Hall. 

Water Services 

Residents will not receive water service paper bills, collection notices, access letters for water meter repairs and high water notices during the Canada Post service disruption. 

Customers can call Peterborough Water Services at 705-742-7777 ext. 2650# or email waterservices@peterborough.ca for information about their accounts, including assistance with receiving water bills electronically, and information on paying water bills with a credit card over the telephone. 

Water service bills can be paid online through most financial institutions.  

Social Services 

Social Services clients can pick up cheques, letters and paper statements at the Social Services office, 178 Charlotte St., during office hours Monday to Friday, 8 a.m. to 5 p.m.  Staff will notify those who receive cheques when their payments will be available for pick-up.   

Social Services clients who receive payments by cheque should speak with their case manager about Direct Bank Deposit or reloadable payment cards to prevent a delay in assistance.   

People are required to show identification when picking up cheques, statements, or letters at Social Services.  

Those receiving paper letters and statements can also sign up for MyBenefits at https://mybenefits.mcss.gov.on.ca, an online portal that helps users access file information.