Recreation Services - Frequently Asked Questions

full bike rack

Frequently asked questions

Recreation Services staff are here to help! Call 705-742-0050 ext. 2201# during regular hours of operation for support.

Customer service

I want in-person support. Where do I go?
Customer Services staff are located at the Sport & Wellness Centre, at 775 Brealey Drive.

Hours of Operation at the Sport & Wellness Centre

January 2 to June 23, 2024

  • Monday through Friday: 6 a.m. to 11 p.m. 
  • Saturday and Sunday: 6 a.m. to 5 p.m. 

June 24 to August 30, 2024 (Summer Hours)

  • Monday through Friday: 6 a.m. to 9:30 p.m. 
  • Saturday and Sunday: 6 a.m. to 5 p.m. 
2024 Holiday Hours at the Sport & Wellness Centre
  • Monday, February 19 - Family Day: 6 a.m. to 2 p.m.
  • Friday, March 29 - Good Friday: 6 a.m. to 2 p.m.
  • Monday, April 1 - Easter Monday : 6 a.m. to 11 p.m. 
  • Monday, May 20 - Victoria Day: 6 a.m. to 2 p.m.
  • Monday, July 1 - Canada Day: 6 a.m. to 2 p.m. 
  • Monday, August 5 - Civic Holiday: 6 a.m. to 2 p.m.
  • Monday, September 2 - Labour Day: 6 a.m. to 2 p.m.
  • Monday, September 30 - Truth and Reconciliation: 6 a.m. to 11 p.m.
  • Monday, October 14 - Thanksgiving: 6 a.m. to 2 p.m.
  • Monday, November 11 - Remembrance Day: 6 a.m. to 11 p.m.
  • Tuesday, December 24 - Christmas Eve: 6 a.m. to 11 a.m.
  • Wednesday, December 25 - Christmas: Closed
  • Thursday, December 26 - Boxing Day: Closed
  • Tuesday, December 31 - New Years Eve: 6 a.m. to 2 p.m.
  • Wednesday, January 1, 2025 - New Years Day: Closed
I want to talk to someone. Who do I call?
Customer Services staff are available during operational hours by calling 705-742-0050 ext. 2201#.

Looking for a specific staff member? Visit the customer services page for the staff directory.

Membership questions

Memberships are offered at the Peterborough Sport & Wellness Centre.

What types of memberships are offered?

Benefits of membership at the Sport & Wellness Centre

  • Unlimited fitness centre access* during operating hours
  • Optional training packages available in the High Performance Centre
  • Fitness and aqua fitness classes for all abilities
  • Drop-in swimming to lane swims, wellness swims, fun swims and more
  • Drop-in sports such as pickleball, badminton, basketball and more
  • Early online registration to programs
  • Member rates on swimming lessons, specialty fitness, youth programs, and day camps (some restrictions apply)
  • More benefits found below depending on membership type

*Fitness centre access is for ages 12 and up. Youth ages 12 to 14 need to complete the free Youth Get Started program to access the fitness centre.

How to become a member

To obtain a membership, please visit the Centre to complete your membership contract. Bring the following at the time of your visit:

  • If you would like to pay for one year up front, bring your preferred method of payment. The Centre accepts cash, cheque, debit, credit, and Centre gift certificates.
  • If you would like to pay in monthly installments, a void cheque, or PAP (Pre-Authorized Payment) form from your bank is required at the time of sign up. Payments take place on the 1st or the 15th of the month.
    • If your monthly payment is coming out of a person's bank account who is not part of the membership, they need to be present to sign our PAP Membership Agreement form. 
  • A valid student identification card is required at the time of sign up to activate a student membership.

All adults who will be a part of the membership should be present, as everyone needs to sign the membership contract. The membership will not activate until all required forms and documents are provided and signed. You will be given copies of your membership contract, and PAP agreement form if you choose monthly installments. 

Single Memberships (age 15+)

Couples residing in the same household purchasing an Adult, Silver or Gold membership will receive 10% off each membership rate.

Membership Type  One Year Up Front  Monthly Auto-Withdrawal

Student (age 15 - 24 with ID)  

$321.00 $26.75

Young Adult (age 18 - 24)

$456.00 $38.00

Adult (age 25 - 54)

$576.00 $48.00

Adult Silver (age 55 - 74)

$540.00 $45.00

Adult Gold (age 75 - 84)

$456.00 $38.00

Adult Platinum (age 85+)

FREE Not Applicable 

Members under 18 require a parent/guardian to initial and sign the membership contract. Rates are subject to HST.

 Family and One-Adult Family Memberships
 A great way to get your entire family active, with discounts available to make membership affordable. Family Memberships also include:
  • Discounts on day camps, Stop N' Play, and swim lessons
  • Early, online registration
  • Free public swimming, drop-in spots, and kids recreational programs
Membership Type  One Year Up Front Monthly Auto-Withdrawal

Family
(2 adults + dependents*)

$1,080.00

$90.00

One-Adult Family
(1 adult + dependents*)

$900.00 $75.00

*Dependents are defined as under the age of 22 residing in the same household as the adult. Rates are subject to HST.

 Child Memberships (age 3 to 14)
Child memberships provide early registration and access to a variety of programming, including:
  • Fun Swims
  • Drop-in gymnasium activities
  • Kids recreational programs
Membership Type  One Year Up Front Monthly Auto-Withdrawal

Child (age 3 - 14)

$285.00

$23.75

Members under 18 require a parent/guardian to initial and sign the membership contract. 

Please note that membership rates are subject to change. Prices do not include HST. Monthly plans require a void cheque or PAP form at time of sign-up.

Discount Opportunities

The Centre offers many discount opportunities to make membership affordable. Learn about our discounts:

Couples Discount

Couples save 10% 

Couples residing in the same household purchasing an Adult, Silver or Gold membership will receive 10% off each membership rate. To receive this discount, come to the Centre together to complete your membership contracts. 

Group Memberships 
Form a group of 10 or more friends, family, neighbours or co-workers in any combination and save 10 - 20% off your membership. All membership options included! Combine adult memberships with family memberships in this great deal. To form or join an existing group, please contact rec@peterborough.ca.
Membership Subsidy
The Centre offers subsidized memberships for adults and families. For more information on rates, eligibility and an online application, visit our Recreation Subsidies page. 
How do I sign up for a membership?

To obtain a membership, please visit the Centre to complete your membership contract. Bring the following at the time of your visit:

  • If you would like to pay for one year up front, bring your preferred method of payment. The Centre accepts cash, cheque, debit, credit, and Centre gift certificates.
  • If you would like to pay in monthly installments, a void cheque, or PAP (Pre-Authorized Payment) form from your bank is required at the time of sign up. Payments take place on the 1st or the 15th of the month.
    • If your monthly payment is coming out of a person's bank account who is not part of the membership, they need to be present to sign our PAP Membership Agreement form. 
  • A valid student identification card is required at the time of sign up to activate a student membership.

All adults who will be a part of the membership should be present, as everyone needs to sign the membership contract. The membership will not activate until all required forms and documents are provided and signed. You will be given copies of your membership contract, and PAP agreement form if you choose monthly installments. 

Can I bring a friend?

Day passes are offered for $15 per person and can be purchased at the front desk. These passes provide you access all day to the fitness centre, drop-in swims, and drop-in sports.

How do I receive membership discounts on registered programs?
Certain memberships receive discounts off of some programs offered at the Sport & Wellness Centre:
  • Single Adult Memberships: Member discounts for adult swim lessons and certain fitness classes.
  • Family/One-Adult Family Memberships: Member discounts for swimming lessons, day camps, certain fitness classes, and the Stop N' Play program.
To receive the appropriate discount on programs, your memberships must be connected to your online account. This is completed by Customer Service Representatives. Please call 705-742-0050 ext. 2201# during operating hours.
Does my membership automatically change to the next age bracket?
Memberships do not automatically adjust in price or category. This is because when you sign up for your membership you agree to a certain amount being withdrawn each month.


When you are eligible for the next age bracket, please visit the front desk at the Sport & Wellness Centre. You will complete a membership termination form, and sign new membership contracts for the updated rate.

Do you offer a towel service?
We do not offer a towel service. We do provide spray bottles with a small cloth to wipe down equipment.
Do you provide lockers and locks?
All change rooms offer lockers. Locks are not included, or available for rent. You can purchase a lock at the front desk.
Can I place my membership on hold?
Members are able to place their membership on hold for a minimum of 1 to 3 consecutive months, once per calendar year. Requests must be received through the hold request form. Click on the link below to learn more about this process and complete a hold request:
Membership Holds
How do I cancel my membership?
Cancel your membership at any time without penalty. Cancelation requests using the termination request form, and are required 10 days before the first day of the month in which you are requesting your membership to be terminated. Learn more about this process and complete a termination request:
Membership Termination

Registered programs

How do I sign up for a program?
Registrations are completed through the registration portal. Registering is fast and easy, and can be completed three ways:
  • Online: register online through the registration portal.
  • Phone: register over the phone by calling a Customer Service Representative during operational hours at 705-742-0050 ext. 2201#
  • In Person: register in person at the Sport & Wellness Centre at 775 Brealey Dr. during operational hours.
All clients who participate in drop-in activities, facility rentals, or registered programs are required to have a registration account. Required information to create this account includes name, mailing address, phone number, birthday, and email address. For more information on the collection of this information, please visit the policies page.
How do I find old receipts and registration information? 
Your online account provides access to payment history, previous registration information, and receipts. Follow these steps to find this information:
  1. Log in to your online account.
  2. Click on the My Info button at the top of the page.
  3. Click on the family member who participated in the program.
  4. Scroll down to find all transactions related to that family member.
How do I transfer to another program?
Transfers are only permitted prior to the start of a program. This action must be completed by a Customer Service Representative. Please call 705-742-0050 ext. 2201# or visit the Sport & Wellness Centre at 775 Brealey Dr. during operational hours.
All transfers incur an administrative fee of 15%. 
How do I withdraw from a program?
Withdrawals are permitted prior to program start*. This action must be completed by a Customer Service Representative. Please call 705-742-0050 ext. 2201# or visit the Sport & Wellness Centre at 775 Brealey Dr. during operational hours.
All withdrawals incur an administrative fee of 15%.
*Aquatic Advance Leadership Courses and Birthday Parties: withdrawals can occur no later than 14 days before the program start. Day Camps have their own withdrawal policy. Please visit the policy page for more information.

Drop-in activities

Can I sign up ahead of time for a drop-in program?
Public swims and skates are a drop-in, first come, first served program. You can't sign up ahead of time. Schedule out the drop-in schedule. Visit the location where the program is occurring, and pay at the front desk.

Facility rentals

What facilities can I rent?
Recreation services offers park pavilions, green space, fields, diamonds courts, arena ice and floor pads, multi-purpose rooms, gymnasiums and halls. For details on each facility, visit the Facility Rentals page.
I want to host a private event. Where do I start?
Recreation Services offers a number of multi-purpose rooms and halls for your next private event. Determine which locations may work for your event. Then complete the private event request form to request specific locations and dates, and provide important details about your event.
How do I rent an outdoor field, diamond or court?
Visit the fields and courts page to learn about available facilities and review deadlines for seasonal requests. Complete a sport facility request form to request specific locations and dates, and provide important details about your event.
How do I rent an arena ice/floor pad?
Visit the community arenas page to learn about the available facilities and review deadlines for seasonal requests. Check out general availability for arena pads online. Complete a sport facility request form to request specific locations and dates, and provide important details about your event.
I want to host a community event. Where do I start?
Our Events page provides important information on what is required to host a public event in Peterborough. Complete the Special Events Guide and Planning Application to request specific locations and dates, and provide important details about your event.