Recreation Services staff are here to help! Call 705-742-0050 ext. 2201# during regular hours of operation for support.
I want in-person support. Where do I go? |
Customer Services staff are located at the Sport & Wellness Centre, at 775 Brealey Drive.Hours of Operation at the Sport & Wellness CentreEffective January 4, 2025
Holiday HoursHoliday hours are 6 a.m. to 2 p.m. on the following dates:
|
I want to talk to someone. Who do I call? |
Customer Services staff are available during operational hours by calling 705-742-0050 ext. 2201#. Looking for a specific staff member? Visit the customer services page for the staff directory. |
Memberships are offered at the Peterborough Sport & Wellness Centre.
What types of memberships are offered? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Benefits of membership at the Sport & Wellness Centre
*Fitness centre access is for ages 12 and up. Youth ages 12 to 14 need to complete the free Youth Get Started program to access the fitness centre.
Please note that membership rates are subject to change. Prices do not include HST. Monthly plans require a void cheque or PAP form at time of sign-up. Discount OpportunitiesThe Centre offers many discount opportunities to make membership affordable. Learn about our discounts:
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
How do I sign up for a membership? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
To obtain a membership, please visit the Centre to complete your membership contract. Bring the following at the time of your visit:
All adults who will be a part of the membership should be present, as everyone needs to sign the membership contract. The membership will not activate until all required forms and documents are provided and signed. You will be given copies of your membership contract, and PAP agreement form if you choose monthly installments. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Can I bring a friend? |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Day passes are offered for $15 per person and can be purchased at the front desk. These passes provide you access all day to the fitness centre, drop-in swims, and drop-in sports. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
How do I receive membership discounts on registered programs? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Certain memberships receive discounts off of some programs offered at the Sport & Wellness Centre:
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Does my membership automatically change to the next age bracket? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Memberships do not automatically adjust in price or category. This is because when you sign up for your membership you agree to a certain amount being withdrawn each month.
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Do you offer a towel service? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
We do not offer a towel service. We do provide spray bottles with a small cloth to wipe down equipment. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Do you provide lockers and locks? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
All change rooms offer lockers. Locks are not included, or available for rent. You can purchase a lock at the front desk. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Can I place my membership on hold? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Members are able to place their membership on hold for a minimum of 1 to 3 consecutive months, once per calendar year. Requests must be received through the hold request form. Click on the link below to learn more about this process and complete a hold request: Membership Holds |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
How do I cancel my membership? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Cancel your membership at any time without penalty. Cancelation requests using the termination request form, and are required 10 days before the first day of the month in which you are requesting your membership to be terminated. Learn more about this process and complete a termination request: Membership Termination |
How do I sign up for a program? |
Registrations are completed through the registration portal. Registering is fast and easy, and can be completed three ways:
|
How do I find old receipts and registration information? |
Your online account provides access to payment history, previous registration information, and receipts. Follow these steps to find this information:
|
How do I transfer to another program? |
Transfers are only permitted prior to the start of a program. This action must be completed by a Customer Service Representative. Please call 705-742-0050 ext. 2201# or visit the Sport & Wellness Centre at 775 Brealey Dr. during operational hours. All transfers incur an administrative fee of 15%. |
How do I withdraw from a program? |
Withdrawals are permitted prior to program start*. This action must be completed by a Customer Service Representative. Please call 705-742-0050 ext. 2201# or visit the Sport & Wellness Centre at 775 Brealey Dr. during operational hours. All withdrawals incur an administrative fee of 15%. *Aquatic Advance Leadership Courses and Birthday Parties: withdrawals can occur no later than 14 days before the program start. Day Camps have their own withdrawal policy. Please visit the policy page for more information. |
Can I sign up ahead of time for a drop-in program? |
Public swims and skates are a drop-in, first come, first served program. You can't sign up ahead of time. Schedule out the drop-in schedule. Visit the location where the program is occurring, and pay at the front desk. |
What facilities can I rent? |
Recreation services offers park pavilions, green space, fields, diamonds courts, arena ice and floor pads, multi-purpose rooms, gymnasiums and halls. For details on each facility, visit the Facility Rentals page. |
I want to host a private event. Where do I start? |
Recreation Services offers a number of multi-purpose rooms and halls for your next private event. Determine which locations may work for your event. Then complete the private event request form to request specific locations and dates, and provide important details about your event. |
How do I rent an outdoor field, diamond or court? |
Visit the fields and courts page to learn about available facilities and review deadlines for seasonal requests. Complete a sport facility request form to request specific locations and dates, and provide important details about your event. |
How do I rent an arena ice/floor pad? |
Visit the community arenas page to learn about the available facilities and review deadlines for seasonal requests. Check out general availability for arena pads online. Complete a sport facility request form to request specific locations and dates, and provide important details about your event. |
I want to host a community event. Where do I start? |
Our Events page provides important information on what is required to host a public event in Peterborough. Complete the Special Events Guide and Planning Application to request specific locations and dates, and provide important details about your event. |