Customer Service

full bike rack

Looking for support? Connect with Recreation and Parks Services staff in person, over the phone, or through email.

Contact Recreation and Parks Services
Recreation Services is located at the Peterborough Sport & Wellness Centre at 775 Brealey Drive. For general inquiries email rec@peterborough.ca. Customer Service Representatives are available 7 days a week at 705-742-0050 during the following operational hours:

Hours of Operation at the Sport & Wellness Centre

September 1 to December 31, 2024 (Fall Hours)

  • Monday through Friday: 6 a.m. to 11 p.m. 
  • Saturday and Sunday: 6 a.m. to 5 p.m. 
2024 Holiday Hours at the Sport & Wellness Centre
  • Monday, February 19 - Family Day: 6 a.m. to 2 p.m.
  • Friday, March 29 - Good Friday: 6 a.m. to 2 p.m.
  • Monday, April 1 - Easter Monday : 6 a.m. to 11 p.m. 
  • Monday, May 20 - Victoria Day: 6 a.m. to 2 p.m.
  • Monday, July 1 - Canada Day: 6 a.m. to 2 p.m. 
  • Monday, August 5 - Civic Holiday: 6 a.m. to 2 p.m.
  • Monday, September 2 - Labour Day: 6 a.m. to 2 p.m.
  • Monday, September 30 - Truth and Reconciliation: 6 a.m. to 11 p.m.
  • Monday, October 14 - Thanksgiving: 6 a.m. to 2 p.m.
  • Monday, November 11 - Remembrance Day: 6 a.m. to 11 p.m.
  • Tuesday, December 24 - Christmas Eve: 6 a.m. to 2 p.m.
  • Wednesday, December 25 - Christmas: Closed
  • Thursday, December 26 - Boxing Day: Closed
  • Tuesday, December 31 - New Years Eve: 6 a.m. to 2 p.m.
  • Wednesday, January 1, 2025 - New Years Day: Closed

Customer Service Representatives are always available to support. However, the recreation program, services and management team works varying hours and may not be on site. Please email staff directly prior to coming in to the Centre if you are looking to meet with someone. 

Customer service contacts
Customer services staff information
Position Contact Name Phone Extension
Customer Service Representatives rec@peterborough.ca 705-742-0050 ext. 2201
Assistant - Recreation and Parks Services Jennifer Yates 705-742-0050 ext. 2201
Service Area Manager, Administrative Manager Andrea Pade 705-742-0050 ext. 2208
Facility bookings and permitting contacts
Facility bookings staff information
Position Contact Name Phone Extension
Facility Booking Inquiries  facilitybooking@peterborough.ca
705-742-0050 ext. 2577#
Assistant - Recreation and Parks Services  Cassandra Sargent 705-742-0050 ext. 2577#
Coordinator - Special Events  Stephanie Fraser 705-742-0050 ext. 1826#
Coordinator - Sport Leagues  Kelly Elliott 705-742-0050 ext. 1873#
Recreation Administrative Services Coordinator  Kelli Posavad 705-742-0050 ext. 2409#
Recreation program contacts
 
Position Contact Name Phone Extension
Assistant - Recreation Programs Rehan Shaikh 705-742-0050
Program Coordinator - Adult Leisure and Member Fitness Dustin McIlwain  705-742-0050 ext. 2481#
Program Coordinator - Aquatics and Public Skate Programs Summer Ley 705-742-0050 ext. 1393#
Program Coordinator - Child, Family, and Day Camp Programs Candace Buchanan 705-742-0050 ext. 2206#
Program Coordinator - Sport and Fitness Programs Jennifer Bell 705-742-0050 ext. 2207#
Program Coordinator - Youth and Community Partnerships Aaron Kolodziejczak 705-742-0050 ext. 1574#
Service Area Manager, Recreation Programs and Partnership  Heather Stephens  705-742-0050 ext. 2255#
Recreation facility services
Recreation administration and management staff information
Position Contact Name Phone Extension
Recreation Facilities Supervisor - Community Centres Ryan Andrew 705-742-0050 ext. 2407#
Recreation Facilities Supervisor - Parks Sean Adey  705-742-0050 ext. 2914#
Recreation Facilities Supervisor - Arenas Paul Wannamaker 705-742-0050 ext. 2402#
Service Area Manager, Recreation Facility and Parks Services Manager Chris Reuse 705-742-0050 ext. 2211#
Recreation administration contacts
Recreation administration and management staff information
Position Contact Name Phone Extension
Administrator - Recreation and Parks Services Cari-Anne Borrmann 705-742-0050 ext. 1827#
Administrator - Recreation and Parks Services Nicole McKeown 705-742-0050 ext. 2209#
Coordinator - Recreation Business Services Michelle House 705-742-0050 ext. 2203#
Director - Recreation and Parks Services Rob McAulay 705-742-0050 ext. 2204#
hands typing on keyboard
Frequently Asked Questions

Learn how to sign up for a membership, register for a program, facility rentals, and more.

woman smiling, holding yoga mat
How to Participate

Sign up for a membership, register for a program, or drop-in to an activity. Recreation Services provides affordable options so everyone can play!

online form graphic
Online services and forms

Complete a member change request, rent a facility, or request a program withdrawal.

Sport and Wellness Centre at night
Projects and consultations

Explore Recreation Services current projects and open consultations.

children smiling through hula hoop
Subsidy programs

A number of subsidy programs and discount opportunities are available to make recreation programs and memberships affordable for everyone. 

view inside centre
Policies and procedures

View program, membership, facility booking, and customer service policies.

Provide your feedback

We want to hear from you. Complete a feedback form by clicking on the link below.

Feedback form

A.P.R.A.C.

The Arenas, Parks and Recreation Advisory Committee was established to advise and support the Arenas, Public Works and Recreation Divisions on matters relating to arenas, parks, urban forestry, horticulture, open spaces, recreational use of trails, and recreational facilities, programs and services.

Learn more about APRAC