Customer Service

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Looking for support? Connect with Recreation and Parks Services staff in person, over the phone, or through email.

Contact Recreation and Parks Services
Recreation Services is located at the Peterborough Sport & Wellness Centre at 775 Brealey Drive. For general inquiries email rec@peterborough.ca. Customer Service Representatives are available 7 days a week at 705-742-0050 during the following operational hours:

Hours of Operation at the Sport & Wellness Centre

January 2 to June 30, 2024

  • Monday through Friday: 6 a.m. to 11 p.m. 
  • Saturday and Sunday: 6 a.m. to 5 p.m. 
2024 Holiday Hours at the Sport & Wellness Centre
  • Monday, February 19 - Family Day: 6 a.m. to 2 p.m.
  • Friday, March 29 - Good Friday: 6 a.m. to 2 p.m.
  • Monday, April 1 - Easter Monday : 6 a.m. to 11 p.m. 
  • Monday, May 20 - Victoria Day: 6 a.m. to 2 p.m.
  • Monday, July 1 - Canada Day: 6 a.m. to 2 p.m. 
  • Monday, August 5 - Civic Holiday: 6 a.m. to 2 p.m.
  • Monday, September 2 - Labour Day: 6 a.m. to 2 p.m.
  • Monday, September 30 - Truth and Reconciliation: 6 a.m. to 11 p.m.
  • Monday, October 14 - Thanksgiving: 6 a.m. to 2 p.m.
  • Monday, November 11 - Remembrance Day: 6 a.m. to 11 p.m.
  • Tuesday, December 24 - Christmas Eve: 6 a.m. to 11 a.m.
  • Wednesday, December 25 - Christmas: Closed
  • Thursday, December 26 - Boxing Day: Closed
  • Tuesday, December 31 - New Years Eve: 6 a.m. to 2 p.m.
  • Wednesday, January 1, 2025 - New Years Day: Closed

Customer Service Representatives are always available to support. However, the recreation program, services and management team works varying hours and may not be on site. Please email staff directly prior to coming in to the Centre if you are looking to meet with someone. 

Customer service contacts
Customer services staff information
Position Contact Name Phone Extension
Customer Service Representatives rec@peterborough.ca 705-742-0050 ext. 2201
Assistant - Recreation Services   705-742-0050 ext. 2201
Recreation Administrative Manager Tanya Budgen 705-742-0050 ext. 2421
Facility bookings and permitting contacts
Facility bookings staff information
Position Contact Name Phone Extension
Facility Booking Inquiries  facilitybooking@peterborough.ca
705-742-0050 ext. 2577
Assistant - Recreation and Parks Services  Katie Crowe 705-742-0050 ext. 2577
Coordinator - Special Events  Stephanie Fraser 705-742-0050 ext. 1826
Coordinator - Sport Leagues  Kelly Elliott 705-742-0050 ext. 1873
Recreation Administrative Services Coordinator  Kelli Posavad 705-742-0050 ext. 2409
Recreation program contacts
 
Position Contact Name Phone Extension
Assistant - Recreation Programs Aaron Kolodziejczak 705-742-0050
Assistant - Recreation Programs Cassandra Sargent 705-742-0050
Program Coordinator - Adult Leisure and Member Fitness Dustin McIlwain  705-742-0050 ext. 2481
Program Coordinator - Aquatics and Public Skate Programs Andrea Pade 705-742-0050 ext. 2208
Program Coordinator - Child, Family, and Day Camp Programs Candace Buchanan 705-742-0050 ext. 2206
Program Coordinator - Sport and Fitness Programs Jennifer Bell 705-742-0050 ext. 2207
Program Coordinator - Youth and Community Partnerships Ellen Stewart 705-742-0050 ext. 1805
Recreation Programs and Partnership Manager Heather Stephens  705-742-0050 ext. 2255
Recreation facility services
Recreation administration and management staff information
Position Contact Name Phone Extension
Recreation Facilities Supervisor - Community Centres Ryan Andrew 705-742-0050 ext. 2407
Recreation Facilities Supervisor - Parks Sean Adey  705-742-0050 ext. 2914
Recreation Facilities Supervisor - Arenas Paul Wannamaker 705-742-0050 ext. 2402
Recreation Facility Services Manager Brad Putnam 705-742-0050 ext. 2406
Recreation administration contacts
Recreation administration and management staff information
Position Contact Name Phone Extension
Administrator - Recreation Services Cari-Anne Borrmann 705-742-0050 ext. 1827
Coordinator - Recreation Development and Planning Chelsey Gray 705-742-0050 ext. 1834
Coordinator - Recreation Business Services Michelle House 705-742-0050 ext. 2203
Recreation Services Director Rob McAulay 705-742-0050 ext. 2204
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Frequently Asked Questions

Learn how to sign up for a membership, register for a program, facility rentals, and more.

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How to Participate

Sign up for a membership, register for a program, or drop-in to an activity. Recreation Services provides affordable options so everyone can play!

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Online services and forms

Complete a member change request, rent a facility, or request a program withdrawal.

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Projects and consultations

Explore Recreation Services current projects and open consultations.

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Subsidy programs

A number of subsidy programs and discount opportunities are available to make recreation programs and memberships affordable for everyone. 

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Policies and procedures

View program, membership, facility booking, and customer service policies.

Provide your feedback

We want to hear from you. Complete a feedback form by clicking on the link below.

Feedback form

A.P.R.A.C.

The Arenas, Parks and Recreation Advisory Committee was established to advise and support the Arenas, Public Works and Recreation Divisions on matters relating to arenas, parks, urban forestry, horticulture, open spaces, recreational use of trails, and recreational facilities, programs and services.

Learn more about APRAC