Update on City facilities – Framework for Reopening Stage 3

full bike rack

Inside arena with ice resurfacing machine

The City is planning to reopen facilities that have been closed to the public due to provincial emergency orders, following the Province’s announcement of Stage 3 of its Framework for Reopening during the COVID-19 pandemic.

For the health and well-being of residents, customers, and staff, facilities will be operating under modified conditions based on the specific situation at each site. Details on modified conditions for City facilities are available at peterborough.ca and by calling 705-742-7777.

Most municipal services have continued to be available through the pandemic, including social services, public works, garbage and recycling services, transit and transportation as well as development and building services.

Over the last month, the City gradually reopened certain services and facilities to the public as the Province eased restrictions, such as the limited reopening of sport fields and the Peterborough Museum and Archives as well as curbside pickup services from the Peterborough Public Library.

City Hall and administrative offices

City Hall will reopen to the public in early August with the date of the reopening expected to be finalized next week.

During the closure of City Hall to the public, most services have continued to be offered online and by phone. To support physical distancing, residents and customers will be encouraged to continue to access City services online at peterborough.ca and by phone at 705-742-7777 as much as possible.

Plexiglass barriers are being installed at customer service desks, public health protocols are being implemented, and an appointment scheduling service is being launched later this month for the reopening of in-person services.

For in-person services, some service areas will be open for short drop-in visits, such as visiting the tax office. Many City services will be available by appointment only, but the City will try to safely accommodate people who don’t know of the appointment requirement and arrive without an appointment.

The Community Services offices at 210 Wolfe St. will remain closed to the public until further notice while construction on accessibility upgrades are being completed.

The Social Services office at 178 Charlotte St. will continue to be open with reduced hours. People are encouraged to contact Social Services by phone at 705-748-8830 or email at socialservices@peterborough.ca. Individuals attending the office will be screened and only one person will be permitted into the lobby area at a time.

The Peterborough Memorial Centre’s Grant Thornton Box Office and Evinrude Customer Service office remain closed to public access at this time. Services continue online and over the phone. For arena facility booking related inquiries, please email arenadivisionbookings@peterborough.ca. For Peterborough Memorial Centre inquiries, please email memcentre@peterborough.ca or call 705-743-3561.

The Public Works office on Webber Avenue will remain closed to the public at this time. Public Works can be reached 24 hours a day, seven days a week, 365 days a year at 705-745-1386. Requests can also be submitted through the City’s website under Report an Issue. Payments can continue to be made via phone and credit card. Later in August, Public Works will re-evaluate public access to the office on Webber Avenue as more facilities come online to full service. Most outdoor municipal recreational amenities in the City will be fully open this Friday, July 17, 2020 with some fields and amenities delayed for ongoing maintenance and pending final inspections – such sites will be posted accordingly. The public is asked to mind the signage and refrain from using any amenities that may be posted as closed.


The Evinrude Centre will reopen for limited use starting Monday, August 3, 2020 to specific sport affiliations and organizations with COVID-19 protocols in place for scheduled ice rentals in August. All August facility booking contracts will be cancelled and new contracts will be issued for the eligible user groups.

Ice time is expected to be made available for new reservations for eligible user groups with COVID-19 protocols in place by late August or early September as part of the gradual reopening of community arenas and the Memorial Centre.

Measures being put in place include, but are not limited to, the following:

  • Self screening before entering the facility
  • Hand sanitization upon entry into the facility
  • Restrictions on the number of users on each ice pad and in arena changerooms
  • One-way entrance into the facility, individual ice pads and designated exits using directional floor markers to support physical distancing
  • Enhanced cleaning of the facility following each permitted rental
  • There will be no access to the general public or any spectators at this time

Peterborough Sport and Wellness Centre

Peterborough Sport and Wellness Centre is expected to reopen for members and community use starting July 27, 2020 and will be implementing a phased approach for the centre hours, activities and programs, including new protocols to help create a safe experience for visitors and staff.

To support provincial guidelines and enhanced cleaning activities, the hours of operation are being adjusted at the facility.

 The Wellness Centre’s operating hours will be:

  • Monday to Friday – 7 a.m. to noon and 4 p.m. to 9 p.m.
  • Saturday and Sunday – 7 a.m. to noon

During this phased reopening, visitors will have access to the Aquatic and Fitness Centres, including changerooms, on a first-come, first-served basis, however will not include fitness classes, personal training, child minding or registered programs such as swimming lessons and aqua fitness.

Measures being put in place include, but are not limited to, the following:

  • Self-screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Directional floor markers for patrons to follow to support physical distancing
  • Enhanced cleaning of the facility, including exercise equipment, both during the hours the facility is open to users and during the time it is closed
  • Physical barriers (plexiglass), signage, and personal protective equipment
  • Restricting the maximum number of people in the facility at one time.  


Playgrounds will be reopened starting Friday, July 17, 2020 as allowed under the Province’s easing of the provincial emergency orders.

Peterborough Public Health reminds people that playground surfaces are not disinfected regularly. It encourages people to:

  • wash or sanitize hands before and after use
  • stay home if they’re sick
  • practice physical distancing
  • avoid touching their faces

Peterborough Public Library

The Peterborough Public Library is working towards a phased reopening of the main Library branch that respects the provincial restrictions.

Starting July 28, 2020, the Library will expand its curbside pickup service at the main branch at 345 Aylmer St. while it prepares for the reopening of the Library for community use, which is expected in a few weeks.

“We are looking forward to welcoming everyone back into the Library as soon as we can do so safely,” Peterborough Public Library CEO Jennifer Jones said.

To meet the growing number of requests for library materials and to continue to provide service to the Peterborough community, the curbside pickup hours at the main branch will be expanded to, no appointments necessary:

  • Tuesday 1 p.m. to 3 p.m. and 5 p.m. to 7 p.m.
  • Wednesday 10 a.m. to noon and 2 p.m. to 4 p.m.
  • Thursday 1 p.m. to 3 p.m. and 5 p.m. to 7 p.m.
  • Friday 10 a.m. to noon and 2 p.m. and 4 p.m.
  • Saturday 10 a.m. to noon and 2 p.m. to 4 p.m.

Visit ptbolibrary.ca/curbside for full details. 

The DelaFosse Branch remains closed at this time.

The Library will continue to run online programming and activities, curbside crafts and offer access to a large variety of digital resources including eBooks, eAudiobooks, magazines and learning opportunities. More information can be found on its website www.ptbolibrary.ca.

Sport fields

The Recreation Division is contacting user groups for outdoor recreation facilities, both sport leagues and event organizers, to determine the demand for facility bookings. It will take a few weeks to review the requests, collect information from user groups, and prepare sport fields for organized team play.


"As a community, we've done extremely well so far to limit the spread of COVID-19 in Peterborough. As the province eases restrictions and more normal activities resume, we want to maintain the same commitment," said Mayor Diane Therrien "The City is taking many precautions to welcome you back to our facilities safely. Let's all do our part."

"Recreation is important to mental and physical wellbeing," said Councillor Lesley Parnell, Chair of the Arenas, Parks and Recreation portfolio. "We're excited to be moving forward to safely open the Peterborough Sport and Wellness Centre, Evinrude Centre, and City playgrounds. Please be safe and have fun!" 

"The safety and wellbeing of our community remains our top priority as we carefully reopen City facilities," said Councillor Keith Riel, Chair of the Arts, Culture and Heritage portfolio. "New health measures in place mean we can welcome you back safely."

For an up-to-date listing of municipal services affected by the COVID-19 emergency, please visit peterborough.ca/COVID19.

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For further information, members of the media are invited to contact the undersigned:

Brendan Wedley, Manager of Communication Services

City of Peterborough

705-742-7777 ext. 1636