Update for our Members reopening July 26, 2021

full bike rack

PSWC pool view

Dear Community Members, Students and Patrons,

We are excited to welcome you back to the Centre on Monday, July 26, 2021 as part of the Province’s Step 3 of the Reopening Ontario Framework, and to once again be part of your health and wellness routine.

With the extended closure that was required under the provincial regulations, some of the Centre’s former staff have chosen other career paths and will not be returning. The Centre is working diligently to complete training of new staff – as well as getting the Centre spaces, equipment, and programs prepared as per the new provincial regulations and public health guidelines. We are looking forward to welcome everyone back on July 26.

This communication will provide you with information on our operational changes that will help prepare you when visiting the Centre.

Hours of Operation

The Sport & Wellness Centre will be open starting Monday July 26 during the following hours:

  • Monday through Friday: 6 a.m. to 8 p.m.
  • Saturday and Sunday: 6 a.m. to 3 p.m.
  • Monday, August 2, 2021: Closed – Civic Holiday

Aquatic Centre Operation

The pool will reopen as of July 26 and will be in operation during the following hours with a modified schedule:

  • Monday through Friday: 7 a.m. to 7 p.m.
  • Saturday and Sunday: 7 a.m. to 2:30 p.m.

Please note that replacement of the Pool HVAC system is scheduled to start on September 20, and as a result the pool will close at the end of the day on September 19 and will return to operation in January 2022. Please see information below related to Swim Lessons.


Memberships will be reactivated for all members automatically on July 26, 2021.  Monthly payments made prior to the facility closing in April, will be applied to your account. Monthly Payment Instalments will begin as follows:

  • Payments taken the 15th of each month: next Scheduled for August 15
  • Payments taken the 1st of each month: next Scheduled for September 1

Membership Holds

For members who have requested a hold to their membership we will automatically adjust the hold date and will not include months in which the centre was provincially mandated to be closed.  These months include April, May, June, and July and these months are exempted from the hold request.

For example, if you requested a three-month hold starting in March 2021, the three-month hold will include March, August and September, and the membership will reactivate in October.   

If you have not requested a hold and wish to do so for 2021 please find the link below to our online hold form. If you wish to cancel your membership, please visit our website www.peterborough.ca/pswc

Hold Request Form

Entry Protocol

Access to the Sport & Wellness Centre will be on a first-come, first-serve basis, and entry and exit will take place through the main doors of the centre. Summer camp entry and exit will occur at the Fleming doors. 

As part of provincial regulations capacity numbers will be in effect throughout the Centre. If capacity limits are reached, visitors to the centre will be required to wait in line at safe distance until entry is permitted. Centre capacity limits are as follows:

Building Capacity is limited to 500 persons at one time.

  • Fitness Centre, including fitness studio: 100 persons at one time
  • Multipurpose rooms: 15 persons per room at one time
  • Gymnasiums: 100 persons per gym at one time
  • Pool Deck: 30 persons on deck at one time

Individuals are to have their membership card, student card, or membership key tag with them at all times. In the event visitors do not have a key tag they will be required to visit the customer service front desk.

All individuals accessing the facility will be required to wear a mask or face covering, unless involved in physical activity. Patrons using equipment on the fitness floor, within the pool deck areas, attending a fitness class, or attending an active program, must wear their masks while within the facility.

All individuals will be required to obtain a spray bottle and cleaning towel upon entry into the building and are required to wipe down touch surfaces before and after each use. Following the completion of your visit, please return the spray bottle and towel in the designated area.

All individuals are advised to limit and reduce physical contact, and that while in the Centre you will maintain 2 meters or 6-feet apart from others.

COVID-19 Screening

Individuals accessing the Centre are required to complete a COVID Screening each day you wish to access the Centre. These screenings can be completed in one of the following methods:

1. Online Screening

At home on your computer go to www.peterborough.ca/screening

  • Select “Visitor or Program Participant”, and press submit
  • Read and acknowledge the contact tracing and collection of personal information section
  • Complete identification information (Name, Phone, and Email Address).
  •  If you are arriving as part of a couple and/or family, please enter the first name of each family member within the name field. For example:

       Name(s): “John, Susan, Frank Smith”, phone: 705-111-1234, email: smith@peterborough.ca

  • Select “Wellness Centre”, and Location “Wellness Centre”
  • Review the questionnaire and answer “Yes or No” to the questions, and press submit.

Once you have completed the online screening tool, you will be provided a response based on your answers. If you receive a green check (see below) mark you will be able to visit the centre. Please note that you will be required to print the confirmation of screening and show at arrival or provide it on your mobile device upon arrival at the facility. See #2.

 sample screenshot of approved entry to Wellness Centre for COVID screening

2. Phone or QR Screening         

Upon arriving to the centre, you can visit www.peterborough.ca/screening or you can scan the QR Link located at the front door on a poster. Phone or QR screening must be completed prior to entering the building, entering the same information as above.

Once you have completed the online screening tool and received a green check mark you will be able to visit the Centre. Please note that you will be required to show a screenshot of the confirmation of screening to be provided access.   

3. In-Person Screening

Upon arriving to the centre, you will be required to review the questionnaire and staff will record your responses at time of entry.

Change Room Cleaning

To achieve the enhanced cleaning recommended by Public Health Ontario (https://www.publichealthontario.ca/-/media/documents/ncov/factsheet-covid-19-environmental-cleaning.pdf) frequently touched surfaces, such as change room surfaces, should be cleaned and disinfected twice per day and when visibly dirty. To align services with this requirement, the change rooms will be closed for cleaning during the following times daily.

Adult Male Change room

  • 9:30 a.m. to 10:15 a.m.
  • 2:15 p.m. to 3 p.m.

Adult Female Change room

  • 10:15 a.m. to 11 a.m.
  • 3 p.m. to 3:45 p.m.

Swimming Lessons

As the pool will be operating on reduced staff and will be closing September 20, 2021, the winter session of swim lessons, previously paused due to the provincial closure, will be discontinued. Refunds for unattended lessons will be issued in the method in which original payment was received and will be processed beginning on July 19, 2021. Please check our website and your emails for new updates and a full list of our registration times and dates coming when swimming lessons recommence.


To speak to a staff member, please contact 705-742-0050 ext. 2201 and leave a voicemail – a staff member will return messages between 8:30 a.m. and 4:30 p.m., Monday through Friday. Alternatively, questions can be emailed to sportandwellnesscentre@peterborough.ca.

We are excited to see everyone once again this summer.

As always stay safe,

Wellness Centre Staff