Social Services Update

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What’s New at Social Services


At Social Services we are following the recommendations from Peterborough Public Health and practising social/physical distancing and washing our hands regularly to keep ourselves and our clients safe. Most of our staff are working remotely, but we continue to be available to support our clients the best we can. If you have symptoms of COVID-19 such as a cough, shortness of breath or breathing difficulties please go to the Peterborough Public Health website to complete a self assessment at:

If you can, please stay home to stop the spread of COVID-19.

Office Hours:

Due to COVID-19, our office hours for the public have changed to 9 a.m. to 3 p.m. daily. In addition, we are avoiding person to person contact as much as possible to keep our community safer at this time. We're still here for you by phone, email and text during regular business hours of 8:30 a.m. to 4:30 p.m., Monday to Friday.

Please don't come to our office, as you'll most likely be asked to reach us in these other ways.

Ontario Works Updates

What is MyBenefits?
MyBenefits is an online service available to people living in Ontario and receiving Ontario Works or ODSP. It is available 24/7 and allows you to see your payments and letters, and to report changes through your desktop, tablet or mobile phone. MyBenefits is simple and easy to use. It gives you more choice and flexibility in how you get, manage, and report information to your Case Manager without replacing phone, text, e-mail, or in person contact.

With MyBenefits, you can:

  • Check the status of a payment, view a breakdown and status of each payment, including any overpayment information
  • View letters
  • View profile information (e.g. phone number, email, household members)
  • Report earned income
  • Report address and phone number changes
  • Show their proof of assistance to food banks and other agencies

Register in a few easy steps: Visit to read and agree to the terms of use:

  1. Enter your member ID and primary email on file
  2. Check email and click on verification link (within 30 minutes)
  3.  Enter date of birth
  4. Setup username and password (create their own login or use their online banking login)

Direct Bank Deposit (DBD): If you don’t have a bank account, now might be the time to open one up. All you need is some identification:

  • Canadian birth certificate or Social Insurance Card (SIN)
  • Certificate of Indian Status, Canadian Citizenship or Naturalization
  • Permanent Resident card or Citizenship and Immigration Canada form

Give us a call and we can help you get your ID if you don’t have any.

What are some of the perks of having direct bank deposit?

  • It’s secure and reliable
  • it’s convenient and easy to manage online
  • you can save money by avoiding pay day loan places

Please email your case manager if you want some information on how to set up a bank account. We can help!

Reloadable Payment Cards: Reloadable payment cards are coming to Social Services near the end of April. If you receive your Ontario Works payments by cheque give your worker a call and ask about this great new option.

Children’s Services Updates

Children's Services staff are working to offer Emergency Child Care to health care workers, first responders and other essential emergency workers in our community. If you have questions about Emergency Child Care, please see the Children's Services section of our website or contact your case manager for more information. 

Regular Fee subsidy applications are temporarily on hold as most licensed childcare centers are closed.

Homelessness Updates

Social/Physical Distancing for Shelters: A collective of community and health-care organizations including the City, Brock Mission, YES Shelter for youth and families, Peterborough Paramedics, and Peterborough Public Health have launched a supported social/physical distancing site for people experiencing homelessness. Community workers have been trained to screen individuals for COVID-19 upon entry, to escalate for testing if deemed appropriate, and to properly use Personal Protective Equipment (PPE).

Services for Individuals awaiting test results: The City has been using local motels for isolation of individuals who are waiting for COVID-19 test results.

Centralized Intake: The City has instituted a centralized intake process with COVID-19 screening measures that also diverts and prevents individuals from becoming homeless.

Rapid Rehousing Initiatives:
Peterborough has matched 193 households with housing between the months of January and March 2020.
This Initiative includes vulnerable individuals who are identified through the Coordinated Access System and they are being provided with housing stability supports.

For any additional information about Ontario Works, Children’s Services, Housing and Homelessness please visit Social Services online.