Peterborough Transit service changes - June 28, 2020

full bike rack

People at bus terminal

Peterborough, ON - Peterborough Transit is putting in place a new bus route system and resuming regular service hours starting Sunday, June 28. These changes are to protect the health and well-being of transit customers and employees as ridership increases with the Province easing restrictions to allow more activity in the community during the COVID-19 pandemic.

The changes prioritize physical distancing for customers at the Transit Terminal, bus stops, and onboard buses.

All routes are changing under the new transit network. The new routes give customers options for more direct trips. Five of the nine routes will go directly into the Bus Terminal compared to all 17 under the current system.

All routes in the new system connect with other routes to allow customers to transfer between routes at the Bus Terminal and bus stop locations throughout the City to get to their destination. This means that if customers want to go into the Bus Terminal, they have that option.

“Bringing all transit routes into the Bus Terminal at the same time creates congestion and doesn’t allow people to stay a safe distance from each other during the COVID-19 pandemic,” Mayor Diane Therrien said. “The changes to the route system will create a safer public transit service for our community during the pandemic recovery.”

In addition to the nine regular routes, there will be three community bus routes serving major destinations such as medical centres, shopping centres, and community hubs.

With route changes, some bus stop locations are changing. Transit customers are encouraged to view the new route map and schedule, which will be posted at the Bus Terminal this week and are available online.

Peterborough Transit is also preparing to launch its Google Transit tool that will be available through Google Maps as well as through its website at peterborough.ca/transit to assist customers with trip planning.

Route changes have been made to allow Transit to respond proactively during the re-opening and recovery phase of the community.

In addition to reducing congestion at the Bus Terminal and on buses, Peterborough Transit is putting other measures in place for the safety of customers and employees, said Peterborough Transit Manager Laurie Stratton.

“Public transit will be a key part of our economic recovery,” Stratton said. “Through phased re-opening, as more people begin to move, a focus on safety has guided transit planning. Thank you to customers and the community for your support and patience as we work through these changes together.”

Safety measures include masks, face shields and gloves for bus drivers. Protective shields are being installed around the driver’s area and transit will continue enhanced cleaning of buses and high-touch surfaces. Customers are asked to be patient and do their part as seating limits will remain in place to support physical distancing on buses. Wearing masks and using hand sanitizer is strongly encouraged.

While the safety of customers and employees is the priority, the route changes may also reduce travel times for customers by providing more direct point-to-point trips instead of having to transfer at the Bus Terminal.

For now, customers are asked to continue to board buses at the rear doors only, unless they need to use the accessibility features at the front doors. Fares are not being collected at this time. Peterborough Transit is putting in measures for touchless payment and onboard safety that will allow for front-of-bus boarding. Changes will be announced soon.

With the resumption of regular service hours, essential workers can now access conventional routes to key locations across the City. This means that by-reservation essential worker service will be discontinued, and accessible transit services will expand to regular hours to accommodate mobility customers.

Transit customer service ambassadors will be at the Bus Terminal and onboard buses to help customers as they get comfortable with the new route system.

Feedback form for Transit service changes

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