Peterborough Distribution customer transition to Hydro One

full bike rack

aerial view of the City with the Otonabee River on a sunny day

On August 1, 2020, Hydro One Inc. announced the legal closing of the acquisition of the business assets of Peterborough Distribution Inc., through its wholly-owned subsidiary 1937680 Ontario Inc., which operates under the business name “Peterborough Distribution.”

Starting on June 1, 2021, Peterborough Distribution customers will start to receive electricity service from Hydro One Networks Inc. (“Hydro One”).

Information on the transition will be included on the last Peterborough Distribution bill. There is no action required from customers at this time, unless there are historical account records on your online electricity accounts that need to be saved. Access to these accounts will no longer be available after May 31, 2021.

If you’re enrolled in any of the below services or programs, they’ll be seamlessly transitioned to Hydro One:

  • Pre-authorized payment
  • E-billing
  • Budget billing
  • Ontario Electricity Support Program (OESP)
  • Installment Billing through Arrears Management Plan (AMP)

Between now and May 31, 2021, please continue to contact Peterborough Distribution at 705-748-6900, Monday to Friday between 8:30 a.m. to 4:30 p.m., or after hours at 705-748-9300, to report a power outage or discuss your Peterborough Distribution service.

Peterborough Distribution served the customers and communities in the City of Peterborough with safe and reliable power, and we thank them for their commitment and dedication.

Hydro One is committed to providing customers in the City of Peterborough with great service. To learn more about the transition to Hydro One, please visit HydroOne.com/Peterborough.

Frequently Asked Questions

I’ve received my last Peterborough Distribution bill with a goodbye letter. What action do I have to take?
No action is required from customers at this time, unless you are an online customer and require access to your historical account data. All records must be saved by May 31, 2021.
When will I receive my first Hydro One bill?
You’ll receive your first Hydro One bill in June. It will arrive after you’ve received your Hydro One welcome package, so you’ll have the information you need, including your account number, to understand your bill.
Why will my first Hydro One bill include up to 13-days of additional usage?
Your first billing period will be extended by up to 13 additional days, as Peterborough Distribution and Hydro One’s billing systems sync up.

This is a one-time adjustment that will reflect your actual electricity use during this longer period. There are no additional costs or fees.

Visit HydroOne.com/Peterborough to watch an informational video about your first Hydro One bill.

Why does the billing delay exist?
The billing delay exists in Peterborough Distribution’s system, to allow preparation time between when a meter is read, and when the bill is sent to the customer. Hydro One’s billing system does not require this additional preparation time, and issues bills to customers closer to their actual consumption period.
The additional usage of up to 13-days will cost more than normal. Does Hydro One offer payment plans?
Yes. Hydro One is here to help. When you receive your first Hydro One bill, you can call Hydro One’s Customer Care team to set up an interest-free payment plan, and spread the additional cost across multiple bills.
Who do I contact to discuss my electricity service or report an outage?
Between now and May 31, 2021, please continue to contact Peterborough Distribution at 705-748-6900, Monday to Friday between 8:30 a.m. to 4:30 p.m., or after hours at 705-748-9300, to report a power outage or discuss your Peterborough Distribution service.
What happens if I have an outstanding balance on my Peterborough Distribution electricity account?
All accounts with an outstanding balance will be transferred to Hydro One. 
What happens if I am enrolled in services and programs at Peterborough Distribution? Will I have to sign up for them at Hydro One?
No. Customers who are enrolled in, or eligible for the following service offerings will be transitioned seamlessly to Hydro One:
  • Pre-authorized payment
  • E-billing
  • Budget billing
  • Ontario Electricity Support Program (OESP)
  • Installment Billing through Arrears Management Plan (AMP)

Customers will also have access to Hydro One’s customer service offerings:

  • Choose their due date
  • Monitor electricity consumption
  • Outage communications, including text alerts and an outage map
  • Access to new energy saving products and services
Where can I learn more about Hydro One?
 Visit HydroOne.com/Peterborough to learn more about the transition to Hydro One.
Are Peterborough Distribution employees keeping their jobs?
Yes. Peterborough Distribution employees will join the Hydro One family and start an exciting new chapter of their careers with comparable pay, benefits and a location guarantee.
Will Hydro One’s acquisition impact funding for the Peterborough Zoo?
No. The Peterborough Zoo will continue to be funded by the Peterborough Utilities Commission. Hydro One will continue to work with local leaders to determine how the additional community investment funding will be allocated.
How will Hydro One invest in Peterborough, Lakefield and Norwood?
Hydro One is committed to the communities it serves. Last year, Hydro One partnered with:
  • YES Shelter for Youth and Families by providing funding for the purchase of a new truck to support daily operations.
  • Kawartha Food Share by supporting the purchase of new equipment needed to improve daily warehouse operations, and food for community members in need.
  • Brock Mission by providing funding to support the development of a new men’s shelter opening in this year, and essential services such as addiction counselling and 24-hour emergency shelters that the Mission provides.