New Roles at Social Services

full bike rack

We’re getting ready! Changes take place in January 2021

Here’s how it works:

Social Services

  • Intake
  • Assessment
  • Income Support
  • Life stabilization
  • Community Referrals
  • Program Integrity

Illustration of 2 people piecing together a bridge.


Bridge To Employment

Employment Ontario

  • Employment Resource Centres
  • Resume and job search support
  • Job specific skills training
  • Job retention
  • Employer Relationships

Our Welcome Centre:

When someone contacts Social Services for help, an Intake Worker will screen them for all financial programs we offer! Whether it is Ontario Works, Housing and/or Childcare, our Welcome Centre will assist you! They might make other community referrals too. Once applications are granted, you are referred to a Client Service Worker.

If you are already accessing OW, Housing or Childcare programs right now, you do not need to re-apply.

Client Service Workers:

Client Service Workers are committed to coaching people to get ahead and work toward a more stable life. Exiting poverty is so much more than finding your next job. A job is just one step! It’s a great financial resource, but it’s not the only resource a person needs to get ahead. Together, you will discuss the following 11 essential resources for stability.

  1. Financial
  2. Emotional
  3. Mental/Cognitive
  4. Language/Formal Register
  5. Social Capital/Support Systems
  6. Physical
  7. Spiritual
  8. Integrity and Trust
  9. Motivation and Persistence
  10. Relationships/Role Models
  11. Knowledge of Hidden Rules

We are so excited to build positive coaching relationships around resource building, based on your goals. The results can be quite powerful for long-term success!

When a person feels more stable and ready for work, they will be connected with the Employment Ontario Centre to explore job search, job placements and/or on the job training. Employment Ontario Centres are not the same as a temp agency. They offer free employment counselling and job training, with the goal of matching you to an ongoing job. We’ve had a strong relationship with these centres for years, and many of you have as well. Your client service worker will still reach out to you a lot, even when you’re getting help from other places.

We’re here for you.

Program Integrity Team:

This team of people makes sure that staff and people receiving social assistance are understanding and/or following rules set out by the Province of Ontario. They will:

  • Make sure you get the right amount of money each month.
  • Randomly review files to make sure that funding and services are being provided correctly.
  • Monitor and deal with calls from the fraud hotline, although they are not “fraud workers.” Just because you hear from one, doesn’t mean they are looking into fraud.
  • Make sure staff adjust your file for you if we’ve missed something.

You may be contacted by a Program Integrity Worker for information on your file. Once they are done your review, you won’t hear from them anymore. Your relationship with a Program Integrity Worker will be short term for the duration of the file review only.

Intensive staff training is occurring over the coming months for us to shift to this new and improved service model. We will be asking for client feedback throughout this process. As always, we encourage you to fill out client feedback cards, or send us feedback on our website through our Customer Service Survey.