City services update - Provincewide shutdown announcement

full bike rack

Park overlooking a lake

Peterborough, ON - To comply with the provincewide shutdown order related to COVID-19 and to protect the health and safety of the community, the City of Peterborough is implementing measures affecting the delivery of City services.

In alignment with provincial direction, measures are anticipated to be in place starting April 3, 2021 and will be in place for at least four weeks.

The City encourages residents to connect online through www.peterborough.ca or use phone services whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.

Even as the City takes action to encourage and support physical distancing to slow the spread of COVID-19, critical municipal services are continuing. Services such as emergency services, public works, transit, and wastewater treatment, continue uninterrupted. Many other municipal services continue to be provided through online and phone service, where possible. Strict safety measures for staff remain in place based on public health guidelines.

New decisions may be made affecting municipal services and facilities as the situation continues to evolve.

For an up-to-date list of affected municipal services and facilities, please visit www.peterborough.ca/covid19.

Subscribe to receive updates directly to your email inbox at www.peterborough.ca/subscribe.

Arena Division

All ice rental bookings during the period April 1 up to May 1, 2021 have been cancelled. A full refund or credit for cancelled dates will be applied. Arena Customer Service will be available by calling 705-742-7777 ext. 2577 or by email at arenadivisionbookings@peterborough.ca.

Note: The Evinrude Centre will continue to be used for vaccination clinics by appointment only. Please see peterboroughpublichealth.ca for information on how to book vaccinations for those who are eligible.

Art Gallery of Peterborough

The Art Gallery of Peterborough will remain closed until further notice.

Building, Planning and other services under Infrastructure and Planning Services

Building Services will provide a modified pick-up and drop-off service for Infrastructure and Planning Services from its location in the North-Wing of City Hall. Residents are encouraged to access services online or by phone 705-742-7777 ext. 1892 whenever possible. Visit www.peterborough.ca/building for information, forms and the application process.

Child Care Centres

Licensed centre based and home child care can remain open for the duration of the provincewide shutdown. At this time most licensed child care centres in the City and County of Peterborough will be open and providing regular full day services for children aged 0 – 3.8 years. Families are encouraged to contact their current licensed child care provider to confirm access to care.

City Hall

City Hall will be closed to the public, respecting the provincewide shutdown. The City will monitor provincial direction on the shutdown and will provide updates on re-opening for in-person services as they become available.

City staff will to be available during regular business hours by phone or email. If you do not know the individual or department you are trying to reach, please call 705-742-7777 or email cityptbo@peterborough.ca. Please understand that it may take longer to reply to messages depending on call and email volumes.

City Council

City Council will continue to hold its meetings as scheduled; however, meetings will continue to be held virtually with no in-person meetings. Council meetings can be watched at peterborough.ca/watchcouncil. For a listing of scheduled Council meetings, please visit peterborough.ca/citycouncil.

Community Services

Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office will be available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca.

Curbside pickup parking

Curbside pickup parking spaces for free 15-minute parking are provided in the downtown area.

Downtown Youth Space

The Downtown Youth Space operating at PCVS will be closed during the provincial shutdown.

Peterborough Museum and Archives

The Peterborough Museum and Archives exhibition galleries will remain closed until and including Sunday, May 2.

The Museum Gift Shop is open by appointment, Monday to Friday, 9 a.m. to 4 p.m. Appointments can be made online at www.peterboroughmuseumandarchives.ca or by phoning 705-743-5180.

Peterborough Public Library

The Library will be offering curbside pickup services effective Tuesday, April 6, 2021.  Limited access to public washrooms will be made available during Library operating hours. Access to the facility is limited to 5 people at one time.

The DelaFosse branch remains closed at this time.

Further details are available online at www.ptbolibrary.ca.

Peterborough Sport and Wellness Centre

Peterborough Sport and Wellness Centre will be closed during the provincial shutdown. 

Wellness Centre Memberships will be placed on an automatic hold beginning Saturday, April 3, 2021. As monthly payments have already taken place, members will be credited the number of days that the Centre is closed.

Memberships will automatically re-start when the Centre is permitted to re-open under provincial guidelines. Communication via email, social media and website updates will be shared once this date is known.

For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 or by email at sportandwellnesscentre@peterborough.ca throughout the closure.

Provincial Offences Act Court

The court administration service counter will be closed for in-person service during the provincial shutdown. Service inquiries and payments can be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA

Public Operations Centre (Public Works)

The Public Operations Centre (Public Works) administration office at 791 Webber Ave. remains closed to the public. Public Works can be reached for urgent matters at 705-745-1386. This line is monitored 24 hours a day, seven days a week. For non-urgent matters, you may email pubworks@peterborough.ca, or use the online Report an Issue form at www.peterborough.ca.

Social Services

Public access to the Social Services office at 178 Charlotte St. will be limited to 2 people at a time with public health screening done at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will be done over the phone whenever possible. Current clients are encouraged to contact their case worker for further information and are encouraged to register for online services through MyBenefits. The local phone number is 705-748-8830 or 1-855-738-3755.

Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit.

All applications for Ontario Works or Emergency Assistance will be done online at or over the phone, when possible, to minimize face-to-face interaction, following the public health guidance related to social distancing. Applications for other services such as Child Care fee subsidy and Housing Access Peterborough will also be completed over the phone.

Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends.

Sport Field Permitting

Sport Field Permitting for ball diamonds, rectangular fields and volleyball courts remain closed at this time. Basketball and tennis courts will remain open for non-organized play respecting the Ontario regulations to a maximum of 5 people outdoors. Requests for Sports permits for future dates can be reviewed by contacting the Recreation Division at 705-742-7777 ext 1829.

Transit

Peterborough Transit will continue to operate as currently scheduled through the current lockdown. Face covering is mandatory and physical distancing is required. Visit www.peterborough.ca/transit for service details.

Customer service at the terminal will remain open with only one customer permitted into the facility at a time. A face covering must be worn at all times.

To allow for a single direction of traffic flow onboard the bus, customers are asked to enter through the front door and exit by the back door. Mobility customers will continue to access the front door ramp. When finding a place on the bus, customers are asked to keep an eye out for areas with extra space and respect fellow riders’ personal areas when moving about the bus. 

Waste Management

Garbage and recycling collection will continue as normally scheduled. To protect our workers, please ensure that all personal items and personal protective equipment are properly bagged in the garbage.

The Peterborough City/County Landfill will remain open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. Only electronic payment is accepted (no cash).

The Recycling Depot and Household Hazardous Waste Depot on Pido Road will remain open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. More information is online at www.peterborough.ca/waste

Making Payments to the City

People are encouraged to make use of the numerous methods available when doing financial interactions with the City and avoid using cash.

Property taxes can be paid like any other bill through online or telephone banking using the 15-digit roll number as the account number. Cheques can be mailed to the Tax Office, City Hall, 500 George St. N., Peterborough, ON., K9H 3R9, or placed in the secure drop box located by the steps at the front doors of City Hall. The City offers preauthorized payment plans by completing an online form that’s available at www.peterborough.ca 

The City does not directly accept credit cards as a payment method for property taxes; however, people can use online bill payment services such as PaySimply, Plastiq or Paytm to pay property taxes online using a credit card. The listed payment services are not affiliates or partners of the City; they may apply service charges and there may be restrictions on the type of credit cards accepted.

For parking tickets, payments can be made online through www.peterborough.ca, over the phone at 705-742-7777 ext. 1865 or by cheque submitted through mail or using the drop box outside City Hall.

Please visit www.peterborough.ca/Covid19 for information and to subscribe to updates.

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