City Services during Step 3 of Ontario's Reopening Roadmap

full bike rack

Aerial photo of downtown Peterborough

Peterborough, ON – The City of Peterborough provides the following update on municipal services and facilities following the Province’s announcement that Ontario is moving to Step 3 of the provincial Roadmap to Reopen on July 16, 2021.

Safety measures remain in place at City facilities and programs based on public health guidelines to reduce the spread of COVID-19. Face coverings and physical distancing are mandatory when inside City Facilities.

The City encourages residents to continue connecting online through peterborough.ca or by phone at 705-742-7777 whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.

Details on the Roadmap to Reopen are on the Province of Ontario website: www.ontario.ca/page/reopening-ontario. Step 3 allows for a maximum 100 people for outdoor gatherings and a maximum 25 people for indoor gatherings, with restrictions.

Municipal services may be adjusted to respond to requirements and public health guidance to help prevent the spread of COVID-19. Please visit www.peterborough.ca/covid19 and sign up for updates at www.peterborough.ca/subscribe, monitor www.peterborough.ca for news updates, follow local media, or contact the City at 705-742-7777 for information on the status of municipal services.

Arena Division

The Province will permit indoor sports and recreational fitness facilities to reopen during Step 3 of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, arenas will begin reopening for ice rentals at the Kinsmen Centre and any floor rentals at the PMC beginning July 19 and will be operating at reduced capacity and with restrictions, including but not limited to:

  • Participant capacity of 22 for all on-ice activities
  • Change rooms will be permitted
  • One spectator per participant will be permitted in the facility
  • Controlled facility access - 10 minutes prior to permitted time
  • Group must exit 10 minutes following permitted time
  • Dedicated cleaning time by City staff between each permitted time
  • All users will be required to submit group Safety Plans prior to being permitted

For further information on facility guidelines and availabilities please contact Arena Division customer service by email arenadivisionbookings@peterborough.ca or phone 705-742-7777 ext. 2577.

The Evinrude Centre (the facility will be renamed Healthy Planet Arena later this summer) will continue to be used for vaccination clinics. Please see peterboroughpublichealth.ca for information on how to book vaccinations or access walk-in vaccine clinics for those who are eligible. 

The PTBOLive Summer Concert Series will be continuing at the PMC parking lot as previously announced. Events will proceed in compliance with all operational requirements as outlined in the Roadmap to Reopen. For a list of events and all concert information, please visit www.memorialcentre.ca.

Art Gallery of Peterborough

The Art Gallery of Peterborough's facility will open July 22, 2021, by appointment. In alignment with Step 3 of Ontario’s Roadmap to Reopen, the Gallery will welcome visitors at 50% capacity. For more information on how to book your visit to the Art Gallery of Peterborough, please visit: www.agp.on.ca/about/hours-admission/.  

Three new exhibitions are open; a solo exhibition by Adam David Brown, selections from the 37th Annual Kawartha Autumn Studio Tour, and works from the Permanent Collection. More information is available at: www.agp.on.ca/current-exhibitions/.

Other programs and services continue online, including Summer Art Camp."

Building, Planning and other services under Infrastructure and Planning Services

Building Services remains open for pick-up and drop-off service for Infrastructure and Planning Services from its location in the North Wing of City Hall. Residents are encouraged to access services online or by phone 705-742-7777 ext. 1892 whenever possible. Visit www.peterborough.ca/building for information, forms and the application process.

Child care centres

Licensed centre based and home child care are permitted to operate under the provincial regulations.

City Hall

City Hall remains open for in-person service with public health precautions in place. Residents are asked to please call ahead to schedule an appointment for most services at City Hall. Regular business hours are 8:30 a.m. to 4:30 p.m., and the phone number is 705-742-7777.

City Council

City Council continues to meet virtually through electronic meetings at this time. Council meetings can be watched at www.peterborough.ca/watchcouncil. For a listing of scheduled Council meetings, please visit www.peterborough.ca/citycouncil.

City parks, pavilions and special events

City parks remain open with people required to stay two metres apart from others. The outdoor social gathering limit has been increased to 100 people for a private event, where two metres physical distancing can be maintained. Organizers can apply for a permit to host organized events such as birthday parties, reunions, or other special events in City parks by submitting a COVID-19 Safety Plan for approval prior to the event.

Outdoor religious ceremonies including weddings and events hosted by staffed organizations are permitted.

For further information please visit our website at www.peterborough.ca/parks, or contact the Recreation Division at 705-742-7777 ext. 1829.

Community Services

Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office remains closed to in-person service, with staff available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca.

Curbside pickup parking

Curbside pickup parking spaces for free 15-minute parking are provided in the downtown area.

Peterborough Museum and Archives

In accordance with Step 3 of Ontario’s Roadmap to Reopen, the Peterborough Museum and Archives will re-open on Monday, July 19.  

The Museum Exhibitions and the Museum Gift Shop will be open weekdays 9 a.m. to 4:30 p.m. and weekends from noon to 4:30 p.m.

The Museum’s Summer Discovery Camps continue to run weekly, with COVID protocols in place.

Peterborough Public Library

The Library continues to be open for in person visits, with patrons permitted to browse the collection, use the public computers, pick up holds, and check out items. Operating hours are:

  • Sunday and Monday: closed
  • Tuesday: 10 a.m. to 8 p.m.
  • Wednesday: 10 a.m. to 5 p.m.
  • Thursday: 10 a.m. to 8 p.m.
  • Friday: 10 a.m. to 5 p.m.
  • Saturday: 10 a.m. to 5 p.m.

Visitors are asked to self screen before entering the facility. Face coverings are required. Overall capacity will be limited to ensure space for 2 metres physical distancing in accordance with the capacity limits in the Step 3 guidelines as set out by the Province.

The Library asks that everyone who wishes to visit be courteous of others and keep their visit brief to allow as many people as possible the opportunity to do the same.

A variety of programs are being offered by the Library this summer as part of the TD Summer Reading Club, including in-person Story Time in the Park sessions. More information can be found under the What’s Happening tab of the library website www.ptbolibrary.ca.

The DelaFosse branch remains closed at this time, however, planning is in progress to reopen services once appropriate staffing levels can be maintained. More information will be available at a later date.

Further details are available online at www.ptbolibrary.ca.

Peterborough Sport and Wellness Centre

Indoor sport and recreation facilities are permitted to open at 50% of capacity during Step 3 of the Province’s Roadmap to Reopen. The Sport and Wellness Centre will reopen July 26, 2021 with a safety plan in place developed in consultation with Peterborough Public Health.

Sport and Wellness Centre members are encouraged to visit www.peterborough.ca/pswc or contact the Centre by phone 705-742-0050 ext. 2201 or email sportandwellnesscentre@peterborough.ca for details on their memberships.

Hours of Operation

The Sport & Wellness Centre will be open, starting Monday, July 26 during the following hours:

Monday through Friday: 6 a.m. to 8 p.m.

Saturday and Sunday: 6 a.m. to 3 p.m.

Monday, August 2, 2021: Closed – Civic Holiday

Aquatic Centre Operation

The pool will reopen as of July 26 and will be open during the following hours with a modified schedule:

Monday through Friday: 7 a.m. to 7 p.m.

Saturday and Sunday: 7 a.m. to 2:30 p.m.

The replacement of the Pool HVAC system is scheduled to start on September 20, 2021 and as a result the pool will close at the end of the day on September 19 and will return to operation in January 2022.

To speak to a staff member, please contact 705-742-0050 ext. 2201 and leave a voicemail – a staff member will return messages between 8:30 a.m. and 4:30 p.m., Monday through Friday. Alternatively, questions can be emailed to sportandwellnesscentre@peterborough.ca.

Children’s day camp programs are ongoing at both the Sport and Wellness Centre and Peterborough Navy Club.

Peterborough Marina

The Marina is open for all seasonal and transient boating activities. Each boater is responsible for complying with provincial regulations and the Marina COVID-19 Safety Guidelines.

Hours of operation are Monday through Thursday, 8 a.m. to 4:30 p.m., and Friday through Sunday, 8 a.m. to 7:30 p.m. (including holidays).

Please contact marina@peterborough.ca or 705-745-8787 for additional information.

Provincial Offences Court Services

The court administration service counter remains open for in-person service under modified hours of 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m., Monday to Friday. Face coverings are mandatory, and only one person at a time is permitted at the service counter to allow for physical distancing.

All inquiries and payments can also be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA.

Public Operations Centre (Public Works)

The Public Operations Centre (Public Works) administration office at 791 Webber Ave. remains closed to the public. Public Works can be reached for non-urgent matters, by email pubworks@peterborough.ca,  or using the online Report an Issue form at www.peterborough.ca. For urgent matters, please call 705-745-1386. This line is monitored 24 hours a day, seven days a week.

Social Services

Public access to the Social Services office at 178 Charlotte St. will continue to be open for in person services with limits in place to ensure physical distancing. Public health screening will take place at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will take place over the phone whenever possible. Current clients are encouraged to contact their case worker for further information and are encouraged to register for online services through MyBenefits. The local phone number is 705-748-8830.

Applications for Ontario Works or Emergency Assistance will continue to be done online or over the phone, when possible, to minimize face-to-face interaction and allow for physical distancing. Applications for other services such as Child Care fee subsidy may be completed over the phone.

Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends.

Sport field permitting and outdoor fitness classes

Sport fields continue to be open for casual use, and outdoor sport leagues continue to be permitted to engage in non-contact sport in Step 3 of the Province’s Roadmap to Reopen. COVID-19 safety guidelines remain in place and all sport leagues will be required to submit an approved COVID-19 Safety Plan to the City prior to league play. Guidelines include capacity limits of up to a maximum of 6 spectators per athlete.

Active screenings and maintaining a physical distance of at least two metres for all coaches, trainers, volunteers and spectators continues.

Outdoor fitness classes are permitted with physical distancing of 3 metres in place, which includes City programs such as tennis, pickleball and outdoor fitness. For further information on these programs please visit our website at www.peterborough.ca and visit the Explore and Play section.

To book an outdoor sports facility or for further information, please contact the Recreation Division at 705-742-7777 ext. 1829 or visit online at www.peterborough.ca/parks

Transit

Peterborough Transit continues to operate as currently scheduled. Face covering is mandatory and physical distancing is required. Visit www.peterborough.ca/transit for service details.

Customer service at the terminal is open with three customers permitted into the facility at a time. A face covering must be worn at all times. Customers are encouraged to purchase passes online using the Hot Spot parking and transit service at htsp.ca.

To allow for a single direction of traffic flow onboard the bus, customers are asked to enter through the front door and exit by the back door. Mobility customers will continue to access the front door ramp. When finding a place on the bus, customers are asked to keep an eye out for areas with extra space and respect fellow riders’ personal areas when moving about the bus.

Waste Management

Garbage and recycling collection continues as normally scheduled. To protect waste management workers, please ensure that all personal items and personal protective equipment are properly bagged in the garbage.

The Peterborough City/County Landfill remains open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. Only electronic payment is accepted (no cash).

The Recycling Depot and Household Hazardous Waste Depot on Pido Road will remain open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. More information is online at www.peterborough.ca/waste.

Water Testing Laboratory

The Water Testing Laboratory at 425 Kennedy Road continues to be open for in-person service. Face coverings and physical distancing are mandatory.

Making payments to the City

Residents are encouraged to make use of the numerous methods available when doing financial interactions with the City and avoid using cash.

Property taxes can be paid like any other bill through online or telephone banking using the 15-digit roll number as the account number. Cheques can be mailed to the Tax Office, City Hall, 500 George St. N., Peterborough, ON., K9H 3R9, or placed in the secure drop box located by the steps at the front doors of City Hall. The City offers preauthorized payment plans by completing an online form that’s available at www.peterborough.ca

The City does not directly accept credit cards as a payment method for property taxes; however, people can use online bill payment services such as PaySimply, Plastiq or Paytm to pay property taxes online using a credit card. The listed payment services are not affiliates or partners of the City; they may apply service charges and there may be restrictions on the type of credit cards accepted.

For parking tickets, payments can be made online through www.peterborough.ca, over the phone at 705-742-7777 ext. 1865 or by cheque submitted through mail or using the drop box outside City Hall.

Please visit www.peterborough.ca/Covid19 for information and to subscribe to updates.

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For additional information, members of the media are invited to contact the undersigned:

Brendan Wedley, Manager of Communication Services

City of Peterborough

705-742-7777 ext. 1636