City launches new website at peterborough.ca

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The City of Peterborough has launched its new website at peterborough.ca, providing an online presence that is more accessible, mobile friendly and easier to navigate for users looking for information and services.

The new website was designed based on feedback from users through a survey and a focus group as well as recommendations from the website developer and was designed to make it easier for users to find what they’re looking for on the site. We’ve tried to write the content in plain language, removing industry jargon and bureaucratic phrases whenever possible.

“The old City website was launched about 20 years ago and staff are very excited to launch its replacement that will better meet the needs of our citizens, businesses and visitors”, said Sandra Clancy, CAO. “The City’s website is a living document. It will be constantly evolving with new information and ways to access services and interact with the City.”

We encourage users to provide their feedback so that we can continue to make improvements and roll out new features. A link to the website feedback form is near the bottom of each page on the website.

A few of the enhancements include:

  • Enhanced accessibility features to better meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standard

  • An improved search function that will make it easier to find what you are looking for

  • Upgraded calendar features, including the ability to subscribe to calendars

  • A community calendar where individuals and groups can post their community events

  • An improved way to find Council meeting agendas and reports

  • News and events listings

  • Improved online forms that allow users to complete forms through the website instead of having to print off paper copies, if they choose

  • New ways for residents to report issues through the website

  • An emergency messaging system on the website

  • A tool for searching and viewing by-laws

  • The ability to order tax certificates through the website

The City’s website includes sub-sites such as Peterborough Transit (peterborough.ca/transit), Peterborough Sport and Wellness Centre (peterborough.ca/pswc), Peterborough Museum and Archives (peterboroughmuseumandarchives.ca), and the Peterborough Airport (peterboroughairport.com).

Alongside the creation of a new City website, the project also included the development of new websites for the Peterborough Memorial Centre (memorialcentre.ca) and the Peterborough Public Library (ptbolibrary.ca), which were launched earlier this year.

The City’s website is one way the City communicates with residents and businesses. In 2018, the website was accessed by 465,000 devices with 2 million page views on the website.

Open Data

The City is making more information available under its Open Data policy, adding 19 location-based datasets to the catalogue that can be accessed through peterborough.ca. The datasets include information on land contour, hydrography, recreation, air photos, roads, parks, sidewalks and trails.

The City will continue to review its datasets to determine what can be added to the Open Data catalogue going forward.

Alongside the additions to the Open Data catalogue, the City has upgraded its online mapping tools with the official launch of its e-Maps 2.0 service at maps.peterborough.ca. Residents can view maps showing information such as properties, land use designations, parks, and construction projects.

Online Community Engagement Platform

The new website will include the introduction of an online community engagement platform – a space where residents can find information about current projects, studies and other engagement opportunities; where they can interact with that information and provide their feedback. The City’s currently undertaking a competitive bid process to get proposals on the online tools for that portion of the new website.

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