Building and Planning services during COVID-19

full bike rack

Exterior of City Hall

City of Peterborough Building Services has adapted its processes to be able to continue to provide services during the COVID-19 pandemic while respecting the health and safety of customers and staff.

Building permit applications and plans can be submitted electronically at or Hard copies of plans and documents can be submitted by using a drop box inside of the doors of the north wing (Carnegie Wing) of City Hall between 8:30 a.m. and 4:30 p.m., Monday to Friday. Please ensure contact information and a detailed list of the items included in the package are securely attached to the submission. The drop box is between the outer and inner doors – the inner doors are locked and will not be opened.

Documents for planning applications that have already been initiated can also be submitted using the drop box inside the doors of the north wing at City Hall. With the temporary closure of City Hall to the public and the suspension of public meetings due to the COVID-19 pandemic, the City is currently not accepting new planning applications.

Documents submitted using the drop box will be disinfected and held for three days before being distributed to City staff for processing.

While City staff will attempt to respond in a timely fashion to building permit applications and planning application processes that are already underway, services are likely to take longer than normal due to the COVID-19 situation. The Province has suspended the mandatory timelines for permit issuance and responding to inspection requests.

“Everyone’s patience and cooperation is appreciated as we work through this challenging time together,” said Chief Building Official Dean Findlay.

City staff who are working remotely to follow social distancing guidelines are regularly checking their voicemail and email.

With the temporary closure of City Hall to the public, permit fees need to be paid by cheque, which can be mailed to the City of Peterborough, 500 George St. N., K9H 3R9 or dropped in the mailbox outside the main entrance of City Hall.

Inspections for issued permits are continuing. Inspectors have the right to refuse any inspection if there are concerns regarding the health of occupants in the building, the number of occupants in a space, answers provided by occupants to screening questions from the inspectors, or any other issue. People may be asked to vacate an area or a building for an inspection to take place. All refusals to process an inspection will be reported to City management for review and follow-up. The health and safety of everyone is the priority.

The situation is evolving. New decisions may be made affecting municipal services and facilities. For an up-to-date list of affected municipal services and facilities, please visit

-30 -

For additional information, members of the media are invited to contact:

Brendan Wedley, Manager of Communication Services

City of Peterborough

705-742-7777 ext. 1636