211 helps people find the programs and services they need

full bike rack

Peterborough, ON – 211 is a free, confidential telephone help line and website that connects people to social, health-related, community-based and government services in Peterborough and nationwide. The service is open 24 hours a day, seven days a week by text, phone, chat, and online referral.

February 11, 2022 is 211 Day across North America. Residents are invited to join the conversation online and let people know that, while life can be difficult, finding help doesn’t have to be.

When callers dial 2-1-1, a 211 Navigator will listen to their unique needs in more than 150 languages and connect them with the right services and supports close to home.

211 Ontario is supported by the City of Peterborough, the County of Peterborough and the United Way of Peterborough and District.

In 2021 over 1,800 calls were made to 211 in the City and County of Peterborough.

  • 385 people called 211 to find health care services.
  • 281 people called 211 to find mental health and additions services.
  • 209 people called 211 to find housing services.
  • 139 people called 211 to find financial assistance services.

More information about 211 can be found on the City of Peterborough website.