Transit Projects

full bike rack

We have several projects underway that will lead to improved transit service.

Transit route review and long term growth strategy

The City of Peterborough is undertaking a study that will include a Transit Route Review, a Long Term Growth Strategy for the Transit System, and a plan for the Downtown Transit Terminal.

The first part of the study, the Transit Route Review, is now underway. Please visit the study website for more information about the study and to submit ideas.

Real time bus information and online route planner

When this project is completed, you will be able to go online, enter your origin and destination and the route planner will tell you what routes to take and the times available. You will also be able to see exactly where your bus is. In order to deliver real time bus information, all our buses need be updated with the Computer Aided Dispatch and Automatic Vehicle Location technology as part of our Intelligent Transportation System. It will help us improve quality of our service and deliver accurate and easy to use information such a real time bus information to our customers. This technology will be available for testing across our fleet in 2020 (live launch early 2021). 

We appreciate that our customers have asked for an interim solution and we are listening. Google Transit Trip Planner will be available in March 2020. We have been preparing Peterborough Transit schedule and stop data for online map applications (such as Google maps). The data is called the General Transit Feed Specification and it is used to allow customers to plan a trip on transit. Though the data is not real time, it advances the transition to our real time bus app. This is a key milestone for us as it also links Peterborough Transit service with other transit agencies (including GO Transit and Durham Transit). The Google Transit Trip Planning widget will be available at the top of the Peterborough Transit webpage.

Transit bus storage facility

We are working on replacing the existing facility on Townsend Street so that bike racks can be put on buses and buses can be stored inside so they will start consistently in the morning.

We have considered various City-owned properties and a few privately-held properties that we could potentially acquire for this project. An Expression of Interest process is underway to seek other potential partners or property owners that want to be considered as part of this project. There are several ways that an individual, business or organization could partner with us or become involved in the transit storage facility project, including:

  • Offering other options for land or potentially existing buildings where the transit storage facility could be located, other than the municipality's own property;
  • Partnering with the City on the project and identifying resources they can contribute to the project, for operating and capital costs, towards other complementary facilities or services at the facility;
  • Identifying commercial partners that can bring alternative financing solutions to the project, which may include capital or operating resources, in exchange for benefits such as land, naming rights, improved or new municipal services that complement the transit storage facility, advertising on Peterborough Transit, and development rights as part of a public-private partnership.

The project requires a property that is at least five acres of developable land, has enough street frontage for two access points (preferably on two different collector or arterial roads), is relatively flat and relatively square in shape, is close to municipal sewer and water services, and is within six kilometres of 182 Townsend St.

Cameras on Peterborough Transit vehicles

Closed-circuit television (CCTV) cameras on Peterborough Transit vehicles, including buses and accessible vans, will be activated in early 2021. These cameras are a part of Transit’s Intelligent Transportation System and will fill a critical gap in our safety strategy. Peterborough is one of the last municipalities in Ontario to implement cameras on its public transit vehicles.

Frequently asked questions regarding the CCTV camera system

What are the benefits of adding video cameras on public transit vehicles? 

Video cameras on public transit vehicles can:

  • Enhance the protection and safety of employees, customers, and the public
  • Deter and investigate incidents of vandalism or criminal activity
  • Protect Peterborough Transit property and assets
  • Support the investigation and resolution of customer complaints and claims
  • Act as an investigative tool for incidents involving our vehicles

Do other Transit Systems use audio-video camera systems?

The use of audio video recording system (AVRS) cameras is very common across the public transit industry. Video cameras on public transit vehicles are effective at improving the safety and security of transit staff, customers and the community.

How will Peterborough Transit protect my privacy?
The operation of the Peterborough Transit video camera system will be in accordance with the City of Peterborough’s Video Recording Policy

How does the camera system work? 

Video and audio are stored on a secure on-board Digital Video Recorder (DVR) hard drive and can only be accessed by authorized Peterborough Transit and/or City of Peterborough personnel. The collected data will only be used for the purposes described in the City of Peterborough’s Video Recording Policy. The policy identifies who has authorization to access the information.

Are cameras being monitored in real time? 

The audio video recording system (AVRS) is not designed to be monitored in real time. Any data access will be gathered retroactively in compliance with Peterborough Transit’s operational procedures and the City of Peterborough’s Video Recording Policy.

How long is data stored?

Audio video recording system data will be retained for a period of 72 hours. Video footage that is not downloaded will be overwritten on a rolling basis.

If a request is not made within 72 hours, the data will be overridden.

Data that has been downloaded will be kept for a minimum of one year. In the event of an internal matter, an accident, incident or a claim, the data may be stored for a longer period.  

How will data be used, accessed and managed? 

All requests for recorded audio and video will be managed by authorized Peterborough Transit and/or City of Peterborough staff. External cameras will be primarily used to capture vehicle-pedestrian, and vehicle-vehicle incidents. 

All individuals under the Municipal Freedom of Information and Protection of Privacy Act have the right to access to their video footage. Individuals who are recorded may request any video footage of themselves through the Freedom of Information (FOI) procedure. Requested data will be subject to redaction of all images and/or identifiers of other private individuals (not including Peterborough Transit and/or City of Peterborough employees and emergency responders) would be redacted from the footage before the copy is provided. Please note that in accordance with the Act, fees may be levied.

How will Peterborough Transit notify the public?

Decals will be posted on all vehicles to notify the public that cameras are actively recording. Peterborough Transit will also notify the public about camera activation on their website and via social media channels.

What areas of the bus does the camera system cover? 

The camera system will record video and audio on both the inside and outside of buses and accessible vans using multiple cameras. The number of cameras and locations may vary depending on the size and model of the vehicle, but in general will include up to 8 cameras. 

Camera locations and angles will be provided upon request. 

For more information about the Peterborough Transit CCTV Program, please contact us by email at asktransitcctv@peterborough.ca.