Social Assistance Application

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How can I apply?

Social Assistance Centralized Intake System

If you need assistance through Ontario Works and have access to a computer, the IBAU system allows you to apply directly online at  You can also call 1-888-999-1142.

The centralized intake system helps you to get financial assistance faster and match you to supports better. The IBAU system can:

  • Complete the social assistance application,
  • Grant eligibility for social assistance,
  • Determine urgency or level of need,
  • Issue your first payment, and
  • Connect you to our local office.

Eligibility for Ontario Works

Ontario Works provides help to those in need residing in the City and County of Peterborough.


To be eligible for Ontario Works you need to:


  • Live in the City or County of Peterborough
  • Need money right away for food and housing costs
  • Have assets and income under a certain level. 


Even if you think you may not be eligible you are encouraged to call and talk to us. We are here to answer all your questions. 

What do I need to apply?

Whether you apply online, in person or over the phone you should have as many of these items as possible for each person in your family:

  1. Social insurance number;
  2. Health card number;
  3. Proof of identity and date of birth, like birth certificates;
  4. Employment history/information, like your record of employment or tax information;
  5. Income information like pay stubs and asset information like bank accounts;
  6. Shelter costs like rent receipts and utility bills.

If there are things on this list that you can't get right now, don't worry.  Feel free to phone the office for an application anyway.

Apply by phone

Call 1-888-999-1142 to speak with a representative from the new Intake and Benefits Administration Unit (IBAU). The new centralized intake system will make it easier to apply for social assistance.

Apply in person

Visit us at 178 Charlotte St. You can use a phone at the office or may be able to meet with someone in person.

Apply online

The online application for Ontario Works is available 24/7. Please call us if you have any questions as you complete the application.

Apply Online - Ontario Works

If you need one-time emergency assistance you can apply online using this link 

Apply Online - Emergency Assistance