Peterborough Transit is committed to upholding all aspects of the Ontario Human Rights Code.
Peterborough Transit serves a multi-racial, multi-cultural and multi-linguistic city that encompasses people from many religions, races, and places of origin. Peterborough Transit will ensure that every person receives equal treatment in receipt of its services without discrimination due to race, religion, place of origin, age, sex, sexual orientation, disability, or marital or family status.
Peterborough Transit recognizes and values the diversity of its riders and employees by striving to show everyone the respect they deserve. For more information, please contact Peterborough Transit or the Ontario Human Rights Commission.
Peterborough Transit Operators are responsible for the operation of the bus and administering the rules and regulations that ensure a safe and comfortable ride for all passengers according to the following rules:
Guide dogs and service animals are permitted on Peterborough Transit. When it cannot easily or clearly be seen that the animal is a service animal, a document from a regulated health professional confirming that the person requires the animal for reasons relating to their disability must be presented to the driver when boarding a Peterborough Transit vehicle.
The following are regulated health professionals authorized to issue a service animal letter:
Single strollers are permitted on Peterborough Transit. Passengers may board a bus without folding up strollers or bundle buggies, but it is the responsibility of the passenger to ensure that their stroller and/or bundle buggy does not interfere with the safety or comfort of other passengers. Passengers traveling with a stroller and/or bundle buggy may utilize the space designated for wheelchairs or scooters, however, should a passenger with a disability board the bus, they will be given priority for this space.
Transportation of bulk items will be at the operator's discretion. Firearms, offensive or prohibited weapons, chemicals, toxic substances and flammables are not permitted on Peterborough Transit vehicles. Parcels and personal items (includes sports equipment) must be kept clear of the aisles at all times.
Peterborough Transit is not responsible for lost items. If you think you left an item on a bus, contact Customer Service at 705-745-0525.