Rules and Guidelines

Peterborough Transit is committed to upholding all aspects of the Ontario Human Rights Code.

Peterborough Transit serves a multi-racial, multi-cultural and multi-linguistic city that encompasses people from many religions, races, and places of origin. Peterborough Transit will ensure that every person receives equal treatment in receipt of its services without discrimination due to race, religion, place of origin, age, sex, sexual orientation, disability, or marital or family status.

Peterborough Transit recognizes and values the diversity of its riders and employees by striving to show everyone the respect they deserve. For more information, please contact Peterborough Transit or the Ontario Human Rights Commission.

Rules and guidelines

Peterborough Transit Operators are responsible for the operation of the bus and administering the rules and regulations that ensure a safe and comfortable ride for all passengers according to the following rules:

1. No food or drink is permitted on buses
2. Passengers travelling with strollers and/or bundle buggies must: 1) board and exit the bus unassisted, 2) maintain care and control of their stroller and/or bundle buggy, and 3) keep the stroller and/or bundle buggy clear of the aisle
3. No playing radios unless using headphones
4. No swearing or use of profane or discriminatory language
5. No pets (unless secured in a small pet carrier) are permitted on buses; service animals are permitted on buses
6. No smoking is permitted on buses , at the Transit Terminal as or in shelters in accordance with City of Peterborough by-laws
7. Shoes and shirts and some footwear must be worn at all times on the bus
8. Priority seats are available at the front of all buses for the elderly or people with disabilities
9. When standing, please move to the very back of the bus
10. Passengers are encouraged to exit at the rear doors when safe to do so
11. Care and control of personal property should be taken at all times. Peterborough Transit is not responsible for personal items damaged during service.
12. No skis, toboggans, snowboards, wagons or bikes are permitted on buses
13. Inline skates cannot be worn on the bus

Guide dogs and service animals

Guide dogs and service animals are permitted on Peterborough Transit. When it cannot easily or clearly be seen that the animal is a service animal, a document from a regulated health professional confirming that the person requires the animal for reasons relating to their disability must be presented to the driver when boarding a Peterborough Transit vehicle.

The following are regulated health professionals authorized to issue a service animal letter:

1. A member of the College of Audiologists and Speech-Language Pathologists of Ontario
2. A member of the College of Chiropractors of Ontario
3. A member of the College of Nurses of Ontario
4. A member of the College of Occupational Therapists of Ontario
5. A member of the College of Optometrists of Ontario
6. A member of the College of Physicians and Surgeons of Ontario
7. A member of the College of Physiotherapists of Ontario
8. A member of the College of Psychologists of Ontario
9. A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

Strollers and bundle buggies

Single strollers are permitted on Peterborough Transit. Passengers may board a bus without folding up strollers or bundle buggies, but it is the responsibility of the passenger to ensure that their stroller and/or bundle buggy does not interfere with the safety or comfort of other passengers. Passengers traveling with a stroller and/or bundle buggy may utilize the space designated for wheelchairs or scooters, however, should a passenger with a disability board the bus, they will be given priority for this space.

Transportation of articles

Transportation of bulk items will be at the operator's discretion. Firearms, offensive or prohibited weapons, chemicals, toxic substances and flammables are not permitted on Peterborough Transit vehicles. Parcels and personal items (includes sports equipment) must be kept clear of the aisles at all times.

Lost and found

Peterborough Transit is not responsible for lost items. If you think you left an item on a bus, contact Customer Service at 705-745-0525.