Community Service Directory and Ontario 211

City building

New: Online Community Directory

Find Community, Government and Social Services in the City and County of Peterborough. Connect with local organizations that provide employment and financial supports, services for older adults, mental health and addictions support and more.

Search the Community Directory

Download the printable Community Services Directory poster

close up of hands typing on a laptop; icon of a search field overlays image

Ontario 211

211 is a free, confidential telephone help line and website that connects people to social, health-related, community-based and government services in the Peterborough region and across the province.

211 helps people find services quickly and easily, and is available 24 hours a day, 7 days a week, in over 150 languages.

What happens when you call 211?

When a person dials 2-1-1, they are connected with a 211 Navigator who is trained to listen and understand the full picture of the caller's unique situation and find supports and programs available to help. The 211 service website features a live chat or residents can email

211 Ontario is supported by the City of Peterborough, the County of Peterborough and the United Way of Peterborough and District.

When you don’t know where to turn, turn to 211.

Annual update

A community navigator smiles during a call with a client
close up of two people clasping hands in a supportive gesture

Needs Identified in 2023

Peterborough City and County residents called 211 for the following reasons:

  • 28% for Basic Needs
  • 18% for Community Services
  • 12% for Health Care
  • 11% for Mental Health and Substance Use
  • 11% for Individual and Family Life
  • 8% for Employment
  • 7.5% for Criminal Justice and Legal Services
  • 3% for Consumer Services
  • 1% for Environment and Public Health
  • 0.5% for Education


211 Call Data

Total calls by year, Peterborough City and County

  • 2015: 888
  • 2016: 1,277
  • 2017: 1,119
  • 2018: 1,109
  • 2019: 1,320
  • 2020: 2,034
  • 2021: 1,835
  • 2022: 1,672
  • 2023: 1,520
Needs Identified in 2023 pie chart illustrating the percentages of calls by subject
Line graph illustrating 211 total calls by year, 2015-2023