Ontario 211 - Finding Community Programs and Services

City building

What is 211?

211 is a free, confidential telephone help line and website that connects people to social, health-related, community-based and government services in the Peterborough region and across the province.

211 helps people find services quickly and easily, and is available 24 hours a day, 7 days a week, in over 150 languages.

What happens when you call 211?

When a person dials 2-1-1, they are connected with a 211 Navigator who is trained to listen and understand the full picture of the caller's unique situation and find supports and programs available to help. You can also connect with 211 services on their website which features a live chat, or by emailing 211info@communityconnection.ca.

211 Ontario is supported by the City of Peterborough, the County of Peterborough and the United Way of Peterborough and District.

When you don’t know where to turn, turn to 211.

Visit 211 online

Annual updates

2021

In 2021, 1,819 calls were made to 211 in the City and County of Peterborough. This is a 13% decrease from 2020 and a 36% increase from 2019.

Between 2020 and 2021, reasons for 211 calls included:

  • a 36% increase in Health (84% increase from 2019)
  • a 9% decrease in Mental Health & Addictions (140% increase from 2019)
  • a 23% decrease in Income Supports & Financial Assistance (104% increase from 2019)
  • a 25% increase in Transportation

Download Peterborough's full 211 Annual Update for 2021 (pdf) for more information.

Additional data is available on the 211 website.

2020

Between 2019 and 2020, reasons for 211 calls included:

  • a 165% increase in Food & Meals calls
  • a 154% increase in Income Supports & Financial Assistance calls
  • a 140% increase in Employment Services
  • a 125% increase in Mental Health & Addictions calls

Download Peterborough's full 211 Annual Update for 2020 (pdf) for more information.

Additional data is available on the 211 website.