On-demand Services

City building

PTBOnDemand

cell phone with PTBOnDemand app

Peterborough Transit is offering a pilot ride-share transit service called PTBOnDemand

PTBOnDemand trips will not follow a set route and times like our normal services. When you try to book your trip, the program will look at your request and it may pair you with other customers travelling in the same direction. The route may change each day depending on the other requests travelling at the same time. Each trip will carry you from the nearest bus stop to your pick-up and drop-off locations regardless of the route taken.

Peterborough Transit is using ride-share software from Via Transportation to provide this service with convenience and efficiency.

Getting started

  • Download the PTBOnDemand App or call 705-745-5801
  • Create an account

Ready to travel using the app?

  • The app will look for the next trip available within a 30 minute window of your request - the app will not allow you to book trips further in advance. If a trip is unavailable, try to book again later.
  • Every time you are ready to travel, set your trip pick-up and drop-off locations and indicate how many people are travelling with you.
    • The system will then try to create a ride proposal for you. You can then accept it or choose not to.
    • The system will show the route number sign that you should look for on the front of the vehicle.
  • If you book your trip using the PTBOnDemand app, you will be able to track the real-time location of your vehicle and receive constant updates on when you will be picked up and dropped off.

Heading to the Stop

Customers who book a trip using the app will be given an estimated time of when the vehicle will be at the pick-up location. Real-time tracking of the vehicle is available when customers are connected to the internet. Customers should be at the location at least 5 minutes before the time shown.

Customers who book a trip by phone will be given a 30 minute time window when the bus will be expected at the pick-up location. Customers should be at the location at least 5 minutes before the earliest time provided.

Fares

Normal transit fares will apply to ride on the Pink Community Bus and transfers to other routes will be available and accepted.

Cancellations

We hope that you will not need to cancel your trip, but we know that sometimes plans change. Please cancel the trip using the app or by calling the Reservation Team at 705-745-5801. By cancelling the trip ahead of time you allow us to carry other people or make trips faster for others using the service.

Saturday evening service 

Map indicating Saturday evening service zone for the pink community bus which operates across the entire transit system

On demand service will be available on Saturday evenings from 8 p.m. to 11:45 p.m.

On Saturday evenings, service zones will be expanded to operate across the entire transit system including the west (Bata) side of the Trent University campus.

 

Inside the Pink Community Bus zone, trips will be able to serve existing bus stop locations that have traditional bus stop signs plus some additional roads in the community using extra locations that do not have a sign.

To give you the most control over planning your trip download the PTBOnDemand app from the app store for your Apple or Android phone. Customers will be able to book the next trip available using a smartphone or to book same-day trips by calling our Reservation Team at 705-745-5801. Customers calling in are encouraged to book their return trip at the same time.

Pink Community Bus

On demand service will start with the new Pink Community Bus, in a zone that links the east, southeast, and downtown areas of the City. Starting on September 4, 2022 the weekday and weekend daytime service zone will be expanded to include Technology Drive and Neal Drive in the southeast area of the city. On demand service is available Saturday evenings from 8 p.m. to 11:45 p.m. across the entire transit system.

Downtown

  • map of the service area describedEast of Aylmer Street between Simcoe Street and Lansdowne Street.
  • North of Lansdowne Street between Aylmer Street and River Road.

East City

  • South of Hunter Street between Burnham Street and Ashburnham Drive.

Beavermead/Ashburnham

  • Ashburnham Drive between Hunter Street and Otonabee Drive, including the Walker Avenue community to the east.
  • Willowcreek Plaza community along Lansdowne Street.

Southeast - Otonabee

  • Otonabee community including Collison Avenue and Middlefield Road areas.
  • Technology Drive and Neal Drive areas.

The Pink Community Bus will operate:

  • Monday to Saturdays from 9 a.m. to 5 p.m.
  • Saturday evenings from 8 p.m. to 11:45 p.m. with service across entire transit system
  • Sunday and Holidays from 10 a.m. to 5 p.m.

Inside the Pink Community Bus zone, trips will be able to serve existing bus stop locations that have traditional bus stop signs plus some additional roads in the community using extra locations that do not have a sign.

To give you the most control over planning your trip download the PTBOnDemand app from the app store for your Apple or Android phone. Customers will be able to book the next trip available using a smartphone or to book same-day trips by calling our Reservation Team at 705-745-5801 from 8:45 a.m. to 4:30 p.m. daily. Customers calling in are encouraged to book their return trip at the same time.

This system is organized to track passenger destinations and number of riders. For these reasons we are unable to accommodate walk up customers who are not scheduled on the planned trip.

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