City Services during COVID-19

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Photo Gallery: COVID19 tips and info will appear here on the public site.

Please subscribe to this page using the Subscribe feature on the right side of this page for email updates as they're posted. The Province has more information on their website: https://covid-19.ontario.ca/zones-and-restrictions

Public Health information

For information related to COVID-19, including the online self-assessment tool, please visit Peterborough Public Health’s website. Contact Public Health by calling 705-743-1000 or emailing covid19@peterboroughpublichealth.ca.

Information on local COVID-19 vaccine administration is online at https://www.peterboroughpublichealth.ca/novel-coronavirus-covid-19/covid-19-vaccine-info/.

Residents who have been notified of exposure, have mild symptoms of COVID-19, or are eligible for testing based on the criteria outlined by the PRHC can book an appointment to be tested at the Northcrest Arena, 100 Marina Blvd. Appointments for this location must be booked online. Residents are asked to bring their Ontario Health Card.

Residents with symptoms are directed to book an appointment with the Peterborough Regional Health Centre COVID-19 Assessment Centre by calling 705-876-5086.

 Book a testing appointment 

The Ontario Ministry of Health provides provincial updates and resources about COVID-19.

For information on COVID-19 vaccine distribution, please visit Peterborough Public Health’s website.

Information for businesses

Leaders from Peterborough and the Kawarthas Economic Developmentthe Peterborough DBIAthe Greater Peterborough Chamber of CommerceCommunity Futures Peterborough and Innovation Cluster (#TeamPTBO) are working together for local businesses during the COVID-19 pandemic.

Information for businesses related to COVID-19

News

See All COVID-19 News

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Downtown public space changes

Temporary changes to the downtown public space to support public health measures and outdoor business activity, including additional space for patios, through the spring and summer months, have been approved by City Council.

Based on the review of last year’s temporary changes to the downtown public space and feedback from the community, several changes have been made to this year’s plan. Public health remains the overarching priority while supporting business activity during the COVID-19 pandemic. 

Explore our site to see where you can find the expanded pedestrian spaces, how we've grown the area for patios and outdoor business spaces, and what the changes mean for traffic lanes.

Downtown public space changes

City services

In accordance with the Province's three-step Reopening Roadmap, certain City of Peterborough facilities are now open for in-person services with safety measures in place based on public health guidelines to reduce the spread of COVID-19. Other services continue to be provided remotely with provincial regulations restricting some in-person activities until later phases of the Province’s reopening framework.

In compliance with the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 - Ontario Regulation 364/20, the following requirements are in place for all City of Peterborough facilities. Learn more about the requirement and its exceptions at www.peterborough.ca/masks

The City encourages residents to continue connecting online through peterborough.ca or by phone at 705-742-7777 whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.

Services such as emergency services, public works, transit, social services, and wastewater treatment, have continued uninterrupted.

Municipal services may be adjusted to respond to requirements and public health guidance to help prevent the spread of COVID-19. Please visit this page regularly and sign up for updates at www.peterborough.ca/subscribe, follow local media, or contact the City at 705-742-7777 for information on the status of municipal services.

The City declared a State of Emergency on March 23, 2020. 

Updated Friday, July 16, 2021

Airport
The Peterborough Airport staffed hours of operation for the summer season run from April 1 to September 30 and are 7 a.m. until 8 p.m. daily. Airport staff will be available by telephone at 705-743-6708 during regular business hours.
Arenas and Community Services administration

COVID-19 testing at the Northcrest Arena

Residents who have been notified of exposure, have mild symptoms of COVID-19, or are eligible for testing based on the criteria outlined by the PRHC can book an appointment for testing at the Northcrest Arena, 100 Marina Blvd. You must book an appointment online. Residents are asked to bring their Ontario Health Card.

Arenas

The Province has scheduled indoor sports and recreational fitness facilities to reopen during Step 3 of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, arenas will begin reopening for permitted ice rentals at the Kinsmen Centre and permitted floor rentals at the PMC beginning Monday, July 19, 2021. Visit our Arenas and Community Centres page for more information, including public health guidelines during Step 3.

Note: The Evinrude Centre/Healthy Planet Arena will continue to be used for vaccination clinics by appointment only. Please see peterboroughpublichealth.ca for information on how to book vaccinations for those who are eligible.

The PTBOLive Summer Concert Series will be continuing at the PMC parking lot as previously announced. Events will proceed in compliance with all operational requirements as outlined in the Roadmap to Reopen. For a list of events and all concert information, please visit www.memorialcentre.ca.

Community Services

Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office will remain closed to in-person service, with staff available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca.

 

Art Gallery

The Art Gallery of Peterborough's facility will open July 22, 2021, by appointment. In alignment with Step 3 of Ontario’s Roadmap to Reopen, the Gallery will welcome visitors at 50% capacity. For more information on how to book your visit to the Art Gallery of Peterborough, please visit: www.agp.on.ca/about/hours-admission/.  

Building Services and Planning

Building permit applications and plans can be submitted electronically at residentialpermits@peterborough.ca or commercialpermits@peterborough.ca. The reception area in Building Services will provide modified pick-up and drop-off service for Infrastructure and Planning Services customers from the North Wing of City Hall. People continue to be encouraged to access services online or by phone at 705-742-7777 ext. 1892 whenever possible.

Applications and supporting documents can be submitted to the Planning Division by dropping them off at location noted above (Building Services) at City Hall. Applications can also be submitted electronically.

City Council

Council meetings continue to be held electronically. Meetings of Council are live streamed and the video file is archived to enable people to watch the proceedings post-meeting.

Requests to speak can be made by submitting the Delegation Request Form. The day of the meeting we will contact you to confirm your registration and provide your speaking order. If you have any questions, please contact the Clerk's Office at 705-742-7777 ext. 1820.

City Hall

City Hall is open for in-person service with public health precautions in place. Residents are asked to please call ahead to schedule an appointment for most services at City Hall. Regular business hours are 8:30 a.m. to 4:30 p.m., and the phone number is 705-742-7777.

For assistance with contacting an individual staff member or department, please call 705-742-7777 or email cityptbo@peterborough.ca.

Residents and customers are encouraged to continue to access City services online at www.peterborough.ca and by phone as much as possible.

The Tax Office can be reached by telephone 705-742-7777 ext. 1865 or email tax@peterborough.ca. Online payment of parking tickets is available at www.peterborough.ca/parking.

Downtown public space

Curbside pickup parking spaces for free 15-minute parking are provided in the downtown area.

Residents and visitors are reminded that public health measures to limit the spread of COVID-19 remain in effect, including:

  • Maintain physical distance of two metres from others not in your household
  • Wear a face covering in indoor and outdoor settings where physical distancing may be a challenge
  • Stay home if you do not feel well
  • Wash or sanitize your hands frequently

Temporary changes to downtown public space: Explore our Visiting Downtown site to see where you can find the expanded pedestrian spaces, how we've grown the area for patios and outdoor business spaces, and what the changes mean for traffic lanes.

Fire Services

Fire Services continues to operate during COVID-19. Fire halls are closed to the public until further notice. 

Open-air burning is not permitted within the City of Peterborough at any time, as directed by the Ontario Fire Code. Minister of Natural Resources and Forestry announced that the province is implementing a “Restricted Fire Zone” across the entire province. This will prevent fires caused by humans during the dry spring conditions and allow emergency first responders to focus on COVID-19 response. The province-wide restriction will remain in place until Ontario’s ability to respond to emergencies is no longer impacted by the COVID-19 outbreak.

Only Technical Standards and Safety Authority (TSSA) approved appliances such as fire bowls, fire-pit tables and barbeques that burn propane or natural gas are permitted. Chimineas and other wood-burning devices are not approved appliances for open-air fires.

Food resources and community meal programs

Currently most food banks in the City and County of Peterborough remain open with increased sanitation and social distancing practices in place. Visit our Food Support page for a full listing of food banks and other food resources in this region. 

For people who are not in shelters, One Roof (St. John's Anglican Church, 99 Brock St.) is offering a take-out meal at 1 p.m. each day. Community groups that provide meal programs are finding it challenging to continue their programs as many of their volunteers are seniors who are vulnerable to COVID-19 and more and more people are needing to self-isolate.

Garbage and recycling

Garbage

Curbside waste collection is operating as normal. Residents are asked to ensure their garbage is properly bagged for pickup to help protect the health and safety of staff who are handling the material. 

Landfill

The Peterborough County-City landfill will be open to the public with restrictions in place to protect the health of customers and employees during the COVID-19 pandemic. 

  • Open Monday to Friday, 8 a.m. to 4:45 p.m., Saturday, 8 a.m. to 3:45 p.m. (closed on statutory holidays)
  • Residents are asked to limit use of the landfill to essential disposal only.
  • Face coverings are required.
  • Cash will not be accepted for payment. Payment may be made with debit, credit or prearranged accounts. Receipts will not be issued. 
  • The number of customers allowed on the drop-off platform, bins and tip face will be limited.
  • While in the lineup of vehicles waiting to get into the landfill, all residents must stay in their vehicles and ensure that they are not blocking traffic on Bensfort Road.

Household hazardous waste

The Household Hazardous Waste and Electronic Waste Drop-off facility at 400 Pido Rd. is open to the public Wednesday and Thursday from 8 a.m. to 6 p.m. and Friday and Saturday from 8 a.m. to 2 p.m. All residents will be required to follow physical distancing requirements and are asked to remain in their vehicle until they receive direction from on-site staff. Face coverings are required.

Recycling

Curbside recycling collection continues as regularly scheduled and the public recycling drop-off depot at the Materials Recycling Facility at 390 Pido Rd. remains open.

Where to purchase blue boxes:

  • City Hall, 500 George St. N.: Monday to Friday, 8:30 a.m. to 4:30 p.m.
  • Household Hazardous Waste Depot, 400 Pido Rd.: Wednesday to Thursday, 8 a.m. to 6 p.m. and Friday to Saturday, 8 a.m. to 2 p.m. 
  • Peterborough GreenUP store at 378 Aylmer St., call 705-745-3238.

The recycling drop-off depot at 390 Pido Rd. is open 24 hours a day, seven days a week. Face coverings are required.

Library

The Library continues to be open for in person visits, with patrons permitted to browse the collection, use the public computers, pick up holds, and check out items. Operating hours are:

  • Sunday and Monday: closed
  • Tuesday: 10 a.m. to 8 p.m.
  • Wednesday: 10 a.m. to 5 p.m.
  • Thursday: 10 a.m. to 8 p.m.
  • Friday: 10 a.m. to 5 p.m.
  • Saturday: 10 a.m. to 5 p.m.

Visitors are asked to self screen before entering the facility. Face coverings are required. Overall capacity will be limited to ensure space for 2 metres physical distancing in accordance with the capacity limits in the Step 3 guidelines as set out by the Province.

The Library asks that everyone who wishes to visit be courteous of others and keep their visit brief to allow as many people as possible the opportunity to do the same.

The DelaFosse branch remains closed at this time.

Further details are available online at www.ptbolibrary.ca.

You can renew or activate a library card by leaving a message at 705-745-5382 ext. 2340, by sending an email to libraryinfo@peterborough.ca or by completing the online form. Library card holders can continue to access digital resources including eBooks, eAudiobooks, magazines, newspapers, and learning resources by visiting ptbolibrary.ca

Marina

The Peterborough Marina will open for seasonal and transient including overnight boating activities. Each boater is responsible for complying with provincial restrictions and the Marina COVID-19 Safety Guidelines. Please contact marina@peterborough.ca or 705-745-8787 for additional information.

The Lighthouse Lounge and Grill will also open providing outdoor dining. For additional information on hours and services, please call 705-868-3102.

Museum and Archives

In accordance with Step 3 of Ontario's Roadmap to Reopen, the Museum and Archives 

In accordance with Step 3 of Ontario’s Roadmap to Reopen, the Peterborough Museum and Archives will reopen on Monday, July 19.  

The Museum Exhibitions and the Museum Gift Shop will be open weekdays 9 a.m. to 4:30 p.m. and weekends from noon to 4:30 p.m.

Full details on visiting the Museum, including health and safety precautions, can be found on their Visit Us page. 

Parking

General parking information

Full details about parking regulations and amenities can be found on our Parking page. There is one-hour free parking in municipal parking garages as well as free parking after 6 p.m. and all day on weekends and holidays at municipal on-street parking, surface lots, and parking garages.

Residents and visitors are reminded to use hand sanitizer or wash your hands before and after using the pay-and-display machines and parking meters.

The City also offers a parking app service through HotSpot Parking for paying for parking at all its surface lots, parking garages and on-street parking. The app can be downloaded to smartphones from the Apple App Store and Google Play. HotSpot Parking has a monthly membership fee of $2 or users can sign up for $20 for a year for use of the app. It includes features such as:

  • Pay for parking without touching parking meters or pay-and-display machines
  • Notification when paid time at parking meters is close to expiring
  • The option to add more time up to the maximum for the space
  • The option to cancel a parking session early and be refunded for any unused time
Parks and outdoor amenities

Outdoor recreation amenities

Parks, trails, playgrounds and sports fields and courts are open, and people are reminded to maintain 2 metres physical distance from those outside of their household. Masks are encouraged where distance can't be maintained.

People are reminded to continue to be cautious of high-touch surfaces, such as benches in parks, avoid touching faces, and wash hands regularly with soap for at least 20 seconds to help stop the spread of illness. Anyone who is sick should stay home.

Peterborough Public Health provides guidance for being active outdoors during COVID-19.

Sport field permitting

Sport fields continue to be open for casual use, and outdoor sport leagues continue to be permitted to engage in non-contact sport in Step 3 of the Province’s Roadmap to Reopen. COVID-19 safety guidelines remain in place and all sport leagues will be required to submit an approved COVID-19 Safety Plan to the City prior to league play. Guidelines include capacity limits of up to a maximum of 6 spectators per athlete.

Active screenings and maintaining a physical distance of at least two metres for all coaches, trainers, volunteers and spectators continues.

Outdoor fitness classes are permitted with physical distancing of 3 metres in place, which includes City programs such as tennis, pickleball and outdoor fitness. For further information on these programs please visit our website at www.peterborough.ca and visit the Explore and Play section.

To book an outdoor sports facility or for further information, please contact the Recreation Division at 705-742-7777 ext. 1829 or visit online at www.peterborough.ca/parks

City Parks, Pavilions and Special Events

The outdoor social gathering limit has been increased to 100 people for a private event, where two metres physical distancing can be maintained. Organizers can apply for a permit to host organized events such as birthday parties, reunions, or other special events in City parks by submitting a COVID-19 Safety Plan for approval prior to the event.

Outdoor religious ceremonies including weddings and events hosted by staffed organizations are permitted.

For further information please visit our website at www.peterborough.ca/parks, or contact the Recreation Division at 705-742-7777 ext. 1829.

Splash pads, beaches and wading pools

Splash pads will be open from May 29, 2021 to September (weather permitting), from noon until 7 p.m.

Please follow public health guidelines on the safe use of the water play structures during the pandemic. We don't provide lifeguard supervision at splash pads. Children should be accompanied by an adult.

We provide lifeguard services for two beaches in our city - Beavermead Beach and Rogers Cove. Lifeguards supervise the beaches seven days a week, 11 a.m. to 6 p.m., from June 26 to August 22, 2021.

We have four supervised wading pools which are supervised by lifeguards from 12 p.m. to 4:30 p.m., seven days a week, beginning June 26, 2021 until August 22, 2021.

Visit our Beaches, Wading Pools and Splash Pads web page for more information, including locations.

Public washrooms

Public washrooms that are opened seasonally in City parks, such as Beavermead Park and Millennium Park, are open from about 9 a.m. to 5 p.m. each day – exact opening and closing times may vary depending on availability of staff.

Washrooms are available at the Social Services office at 178 Charlotte St. when it is open. Washrooms can also be accessed at the Peterborough Public Library on Aylmer Street during its curbside pickup hours.

Provincial Offences Office

The court administration service counter is open for in-person service under modified hours of 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m., Monday to Friday. Face coverings are mandatory, and only one person at a time is permitted at the service counter.

All inquiries and payments can also be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA

The City of Peterborough has resumed select court hearings by remote audio/video conference proceedings.

All early resolution meetings with a prosecutor are conducted via telephone. Defendants who have reached an agreement on a plea will be sent a notice for a remote audio hearing to plea before a Justice of the Peace.

All defendants who receive a summons to appear in court from February 1, 2021 onward will have their court appearance by audio/video conferencing on the date and time indicated on the summons. Defendants will not attend the courthouse in person for their appearance.

Detailed information and instructions for remote hearings are available on the POA website at www.peterborough.ca/remotecourt or by calling the POA office at 705-742-7777 ext. 2099.

All in-person Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, January 22, 2021 are being rescheduled. If you have a matter scheduled during this time, do not attend court. A notice of your new court date will be sent to you by mail to the address on file with the Court.

Public Works
The Public Works office on Webber Avenue will remain closed to the public at this time. Public Works can be reached 24 hours a day, seven days a week, 365 days a year at 705-745-1386. Requests can also be submitted through the City’s website under Report an Issue. Payments can continue to be made via phone and credit card.
Shelter services

The City, Peterborough Public Health, the existing shelter operators – Brock Mission, YES Shelter for Youth and Families – as well as Fourcast, which delivers homelessness services, are working together to continue to provide services for people who are experiencing homelessness. 

Shelter services

Social Services (including Ontario Works and Children's Services)

Social assistance payments will flow according to regular schedules to ensure clients are able to pay rent and accommodation costs as well as buy necessities.

Public access to the Social Services office at 178 Charlotte St. will be limited to two people at a time in the reception area on the first floor with public health screening done at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will largely be done over the phone. Current clients are encouraged to contact their case worker for further direction. Call the office at 705-748-8830 or email social services. The Peterborough Employment Resource Centre will be closed.

Applications for Ontario Works or Emergency Assistance will continue to be done online or over the phone, when possible, to minimize face-to-face interaction and allow for physical distancing. Applications for other services such as Child Care fee subsidy may be completed over the phone.

Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends.

Ontario Works

Ontario Works cheques are being mailed out to recipients. Physical pick up of cheques may be available under limited circumstances. Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit. The local phone number is 705-748-8830. All Ontario Works applications will be done online or over the phone to minimize person-to-person interaction.

For information about EI Benefits please visit Government of Canada Employment Insurance Benefits Online or call 1-800-206-7218. For information about the new Canada Emergency Response Benefit please read the Support for Individuals and Families on the Government of Canada website.

Child care services

Licensed child care centres resumed serving school-aged children for full-days over the summer months, in accordance with the ministry’s health and safety guidance, Operational Guidance for Child Care During COVID-19 Outbreak.

Strict health and safety measures remain in place, including, but not limited to:

  • Screening every day for COVID-19 symptoms before any individual enters the child care premises;
  • Good hand washing throughout the day;
  • Physical distancing;
  • Wearing a mask and eye protection; and
  • Avoiding sharing objects, toys, food, water bottles or other personal items.

EarlyON Child and Family Centres have reopened for in-person outdoor services. Registration for outdoor programs is now open. EarlyON Centres will continue to offer a large variety of virtual programming throughout the summer and into the fall.

Sport and Wellness Centre

Indoor sport and recreation facilities are permitted to open at 50% of capacity during Step 3 of the Province’s Roadmap to Reopen. The Sport and Wellness Centre will reopen July 26, 2021 with a safety plan in place developed in consultation with Peterborough Public Health.

Sport and Wellness Centre members are encouraged to visit www.peterborough.ca/pswc or contact the Centre by phone 705-742-0050 ext. 2201 or email sportandwellnesscentre@peterborough.ca for details on their memberships.

Hours of Operation

The Sport & Wellness Centre will be open, starting Monday, July 26 during the following hours:

  • Monday through Friday: 6 a.m. to 8 p.m.
  • Saturday and Sunday: 6 a.m. to 3 p.m.
  • Monday, August 2, 2021: Closed – Civic Holiday

Aquatic Centre Operation

The pool will reopen as of July 26 and will be open during the following hours with a modified schedule:

  • Monday through Friday: 7 a.m. to 7 p.m.
  • Saturday and Sunday: 7 a.m. to 2:30 p.m.

The replacement of the Pool HVAC system is scheduled to start on September 20, 2021 and as a result the pool will close at the end of the day on September 19 and will return to operation in January 2022.

To speak to a staff member, please contact 705-742-0050 ext. 2201 and leave a voicemail – a staff member will return messages between 8:30 a.m. and 4:30 p.m., Monday through Friday. Alternatively, questions can be emailed to sportandwellnesscentre@peterborough.ca.

For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 and leaving a voicemail for a returned call or by email at sportandwellnesscentre@peterborough.ca throughout the closure.

Transit

Transit continues to operate, providing Peterborough with safe transportation throughout the pandemic  Full details, including schedules and maps, are available on the Routes and Schedules page. 

Mandatory face covering

It is mandatory to wear a face covering while on Peterborough Transit buses, following direction from Peterborough Public Health and orders from the Province of Ontario.

It is important to understand that not all customers are able to wear a face covering. Transit will operate with respect and inclusion during these challenging times.

Peterborough Public Health is providing guidance to the general public about the mandatory face covering directive, including information about exemptions and how to safely wear a face covering.

Transit fare collection

Protective measures like driver barriers and mandatory face coverings have been put in place so that customers can safely board at the front doors and pay fares.

Cash fare will be accepted on the bus. The Peterborough Transit Terminal sales location will be available for cash, debit and credit purchases with operating hours for the customer counter from 8:30 a.m. to 8 p.m., Monday to Saturday, and 9 a.m. to 4 p.m. on Sunday.

The Lansdowne Place sales location will be available for debit only purchases of Transit passes.

Peterborough Transit is also introducing a new touchless fare payment for customers with smartphones. Customers can load payments before they go with the HotSpot App available through Apple App Store and Google Play.

Customer Service and updates

The customer service area at the Simcoe Street Bus Terminal is open for pass sales and inquiries only. The washrooms and waiting area are not available. The customer service desk is open from 8:30 a.m. to 8 p.m., Monday to Friday, from 9 a.m. to 4:45 p.m. on Saturday and from 9 a.m. to 4 p.m. on Sunday.

Riders are encouraged to check the City’s website peterborough.ca regularly for changes that may impact travel planning. Peterborough Transit provides real-time service update on their Twitter feed @ptbo_transit. Please contact the customer service line at 705-745-0525 for Peterborough Transit-related questions.

COVID-19 compliance and law enforcement

There are consequences for individuals and businesses who choose to defy the Emergency Measures and Civil Protection Act while emergency orders are in force. For more information please call the Peterborough Police Service’s non-emergency line at 705-876-1122. Do not call 911.