City Services during COVID-19

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Photo Gallery: COVID19 tips and info will appear here on the public site.

Public Health information

For information related to COVID-19, including the online self-assessment tool, please visit Peterborough Public Health’s website. Contact Public Health by calling 705-743-1000 or emailing covid19@peterboroughpublichealth.ca.

Residents who have been notified of exposure, have mild symptoms of COVID-19, or are eligible for testing based on the criteria outlined by the PRHC can book an appointment to be tested at the Northcrest Arena, 100 Marina Blvd. Appointments for this location must be booked online. Residents are asked to bring their Ontario Health Card.

Residents with symptoms are directed to book an appointment with the Peterborough Regional Health Centre COVID-19 Assessment Centre by calling 705-876-5086.

 Book an appointment 

The Ontario Ministry of Health provides provincial updates and resources about COVID-19.

Information for businesses

Leaders from Peterborough and the Kawarthas Economic Developmentthe Peterborough DBIAthe Greater Peterborough Chamber of CommerceCommunity Futures Peterborough and Innovation Cluster (#TeamPTBO) are working together for local businesses during the COVID-19 pandemic.

Information for businesses related to COVID-19

News

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City services

As part of the provincewide shutdown from December 26, 2020 to January 23, 2021, the City is closing public access to many City facilities and encouraging by-phone and online services, where possible. Core services such as water, wastewater management, curbside waste collection, transportation, public services, police, fire, and paramedics continue to be provided. If you have questions about City-run services or programs, please please see the listing below, call 705-742-7777 during regular business hours or email us.

The City declared a State of Emergency on March 23, 2020. 

Updated Thursday, January 7, 2021

Airport
The Peterborough Airport terminal is open with public safety measures in place. The Airport restaurant will be closed until at least January 23, 2021 as part of the province-wide shutdown.
Arenas, Community Services and Recreation

COVID-19 testing at the Northcrest Arena

Residents who have been notified of exposure, have mild symptoms of COVID-19, or are eligible for testing based on the criteria outlined by the PRHC can book an appointment for testing at the Northcrest Arena, 100 Marina Blvd. You must book an appointment online. Testing is available Monday to Friday from 10 a.m. to 5:30 p.m. Residents are asked to bring their Ontario Health Card.

Arenas

All ice rental bookings during the period December 26, 2020 to January 22, 2021 have been cancelled. A full refund or credit for cancelled dates will be applied. The City will continue to regularly consult with Public Health officials regarding any revisions to the provincial shutdown instructions. 

To contact Arena division staff during regular business hours, call 705-742-7777 ext. 2577 or send them an email.

Please see our community arenas website page for details on safety protocols and for other information.

Community Services and Recreation

The Community Services office at 210 Wolfe St. is closed to the public. For questions about recreation programs, please call 705-742-0050 or email recreation at rec@peterborough.ca. You can visit the Recreation web page to find out more about upcoming programs. 

Art Gallery
The Art Gallery of Peterborough will be closed during the provincial shutdown, from December 26, 2020 until January 23, 2021. Visit the AGP's website for full details or phone 705-743-9179.
Building Services and Planning

Building permit applications and plans can be submitted electronically at residentialpermits@peterborough.ca or commercialpermits@peterborough.ca. Hard copies of plans and documents can be dropped off at the Building Services reception desk located at the north wing (Carnegie Wing) of City Hall between 8:30 a.m. and 4:30 p.m., Monday to Friday. 

Applications and supporting documents can be submitted to the Planning Division by dropping them off at the main reception desk at City Hall. Applications can also be submitted electronically.

City Council

Starting January 2021, Council meetings will be held electronically. Meetings of Council are live streamed and the video file is archived to enable people to watch the proceedings post-meeting.

Requests to speak can be made by submitting the Delegation Request Form. The day of the meeting we will contact you to confirm your registration and provide your speaking order. If you have any questions, please contact the Clerk's Office at 705-742-7777 ext. 1820.

City Hall

City Hall will be closed from noon on December 24, 2020 until Sunday, January 3, 2021 for its normal holiday closure. From January 4 to January 23, City Hall will be closed to the public as part of the provincewide shutdown related to the COVID-19 pandemic. Essential services will continue to be provided - and many other services will continue to be offered online or by phone.

Residents and customers are encouraged to continue to access City services online at www.peterborough.ca and by phone at 705-742-7777 as much as possible.

The Tax Office can be reached by telephone 705-742-7777 ext. 1865 or email tax@peterborough.ca. Online payment of parking tickets is available at www.peterborough.ca/parking.

Downtown public space

Residents and visitors are reminded that public health measures to limit the spread of COVID-19 remain in effect, including:

  • Maintain physical distance of 2 metres from others not in your household
  • Wear a face covering in indoor and outdoor settings where physical distancing may be a challenge
  • Stay home if you do not feel well
  • Wash or sanitize your hands frequently

The City continues to work with public health officials on coordinated efforts during the COVID-19 pandemic.

Emergency financial assistance for individuals and families

Emergency programs include financial assistance and housing supports. These may be available through the Social Services office, the Province of Ontario or the Government of Canada. There is more information about the programs that are currently available on our Financial supports during COVID-19 page.

Fire Services

Fire Services continues to operate during COVID-19. Fire halls are closed to the public until further notice. 

Open-air burning is not permitted within the City of Peterborough at any time, as directed by the Ontario Fire Code. Minister of Natural Resources and Forestry announced that the province is implementing a “Restricted Fire Zone” across the entire province effective Friday April 3, 2020. This will prevent fires caused by humans during the dry spring conditions and allow emergency first responders to focus on COVID-19 response. The province-wide restriction will remain in place until Ontario’s ability to respond to emergencies is no longer impacted by the COVID-19 outbreak.

Only Technical Standards and Safety Authority (TSSA) approved appliances such as fire bowls, fire-pit tables and barbeques that burn propane or natural gas are permitted. Chimineas and other wood-burning devices are not approved appliances for open-air fires.

Food resources and community meal programs

Many grocery stores and pharmacies are offering delivery services and special hours for older adults and people who are immunocompromised. Visit our grocery and pharmacy resource page for further details.  

People in shelters have access to three meals a day at those shelters.

For people who are not in shelters, One Roof (St. John's Anglican Church, 99 Brock St.) is offering a take-out meal at 1 p.m. each day. Community groups that provide meal programs are finding it challenging to continue their programs as many of their volunteers are seniors who are vulnerable to COVID-19 and more and more people are needing to self-isolate.

Currently most food banks in the City and County of Peterborough remain open with increased sanitation and social distancing practices in place. Visit our Food Support page for a full listing of food banks and other food resources in this region. 

Garbage and recycling

Garbage

Curbside waste collection is operating as normal. Residents are asked to ensure their garbage is properly bagged for pickup to help protect the health and safety of staff who are handling the material.

Landfill

The Peterborough County-City landfill will be open to the public with new restrictions in place to protect the health of customers and employees during the COVID-19 pandemic. 

  • Open Monday to Friday, 8 a.m. to 4:45 p.m., Saturday, 8 a.m. to 3:45 p.m.
  • Residents are asked to limit use of the landfill to essential disposal only.
  • Cash will not be accepted for payment. Payment may be made with debit, credit or prearranged accounts. Receipts will not be issued. 
  • The number of customers allowed on the drop-off platform, bins and tip face will be limited.
  • While in the lineup of vehicles waiting to get into the landfill, all residents must stay in their vehicles and ensure that they are not blocking traffic on Bensfort Road.

Household hazardous waste

The Household Hazardous Waste and Electronic Waste Drop-off facility at 400 Pido Rd. will operate under revised public hours. Hours of operation will be Wednesday to Saturday from 8 a.m. to 4 p.m. All residents will be required to follow physical distancing requirements and are asked to remain in their vehicle until they receive direction from on-site staff.

Recycling

Curbside recycling collection continues as regularly scheduled and the public recycling drop-off depot at the Materials Recycling Facility at 390 Pido Rd. remains open.

Recycling blue boxes are temporarily not available for sale at the Materials Recycling Facility, 390 Pido Rd. You can purchase them at City Hall or from the Peterborough GreenUP store at 378 Aylmer St., call 705-745-3238.

The recycling drop-off depot at 390 Pido Rd. is open 24 hours a day, seven days a week.

Library

The Library will close at 1 p.m. on December 24, 2020 and reopen on Wednesday, December 30, 2020 with a curbside pickup model in place. Access to the Main Library will be limited to curbside pickup services only. The DelaFosse Branch will remain closed at this time. Visit ptbolibrary.ca for updates and full details.

You can renew or activate a library card by leaving a message at 705-745-5382 ext. 2340, by sending an email to libraryinfo@peterborough.ca or by completing the online form. Calls will be returned Monday to Friday between 10 a.m. and 4 p.m. All due dates have been extended until the library reopens, and all fine blocks on accounts have been removed. Library card holders can continue to access digital resources including eBooks, eAudiobooks, magazines, newspapers, and learning resources by visiting ptbolibrary.ca

Museum and Archives

The Museum and Archives will be closed during the provincial shutdown, from December 26, 2020 until January 25, 2021. You can call to make an appointment at 705-743-5180. Full details on visiting the Museum at this time, including health and safety precautions, can be found on their Visit Us page. 

Parking

Winter parking restrictions

Winter parking restrictions are in place within the City of Peterborough beginning December 1, 2020 through to April 1, 2021 to allow for safe, effective winter road maintenance. Parking is prohibited on all City streets from 2 a.m. to 6 a.m. every night.

When snow-clearing operations are taking place, no parking or stopping of a vehicle is permitted on any City street. Snow-clearing typically takes place between midnight and 8 a.m.

Visit our Parking page for more information.

Free two-hour holiday parking

Beginning Friday, November 27, 2020, shoppers can enjoy free two-hour holiday parking at all downtown municipal parking spaces. The promotion is sponsored by HotSpot Parking for the third year in a row.

From November 27 to December 31, parking fees that are voluntarily paid at pay-and-display machines, parking meters or via the HotSpot App during the free two-hour period will be donated to Kawartha Food Share. To encourage steady turn-over of on-street parking spots and convenient access to shops and restaurants, on-street parking downtown is a maximum of two hours. Drivers cannot pay to park longer. Those who need more time are asked to park in the City’s surface lots or parking garages. 

General parking information

Full details about parking regulations and amenities can be found on our Parking page. There is one-hour free parking in municipal parking garages as well as free parking after 6 p.m. and all day on weekends and holidays at municipal on-street parking, surface lots, and parking garages.

Residents and visitors are reminded to use hand sanitizer or wash your hands before and after using the pay-and-display machines and parking meters.

The City also offers a parking app service through HotSpot Parking for paying for parking at all its surface lots, parking garages and on-street parking. The app can be downloaded to smartphones from the Apple App Store and Google Play. HotSpot Parking has a monthly membership fee of $2 or users can sign up for $20 for a year for use of the app. It includes features such as:

  • Pay for parking without touching parking meters or pay-and-display machines
  • Notification when paid time at parking meters is close to expiring
  • The option to add more time up to the maximum for the space
  • The option to cancel a parking session early and be refunded for any unused time
Parks, playgrounds and outdoor amenities

Outdoor recreation amenities

Sports fields and park areas are open for limited, casual use, including:

  • Multi-use fields

  • Off-leash dog park

  • Skateboard park

  • Picnic shelters and benches 

Some restrictions apply. Provincial restrictions that limit the number of people in a gathering and encourage physical distancing of at least two metres with people outside of your household or social circle remain in place. 

People are reminded to continue to be cautious of high-touch surfaces, such as benches in parks, avoid touching faces, and wash hands regularly with soap for at least 20 seconds to help stop the spread of illness. Anyone who is sick should stay home.

While sport fields and courts are reopening for casual use, the City will not be providing permits for scheduled, organized use of outdoor recreational facilities at this time.

Playgrounds

Playgrounds, play structures and equipment, and outdoor fitness equipment are open. Peterborough Public Health reminds people that playground surfaces are not regularly disinfected. People are encouraged to wash or sanitize hands before and after use, stay home if they're sick, practice physical distancing, and avoid touching their faces. 

Neighbourhood rinks

Volunteers are planning to create and maintain about 29 outdoor neighbourhood rinks in City parks this year, with public health measures in place to protect the health of residents. Locations of neighbourhood rinks will be posted online on our Parks page when the listing is finalized. 

Riverview Park and Zoo

The Riverview Park and Zoo playground and trails are open to the public. Washrooms and other amenities, including the zoo area, remain closed.

Public washrooms

Washrooms in parks are not winterized so remain closed during the winter months.

If you need a public washroom while you are out, washrooms are available at the Social Services office at 178 Charlotte St. when it is open. Washrooms can also be accessed at the Peterborough Public Library on Aylmer Street during its curbside pickup hours.

Provincial Offences Office

The court administration service counter will be closed for in-person service until and including January 22, 2021. Service inquiries and payments can be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA

All in-person Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, January 22, 2021 are being rescheduled. If you have a matter scheduled during this time, do not attend court. A notice of your new court date will be sent to you by mail to the address on file with the Court.

Public Works
The Public Works office on Webber Avenue will remain closed to the public at this time. Public Works can be reached 24 hours a day, seven days a week, 365 days a year at 705-745-1386. Requests can also be submitted through the City’s website under Report an Issue. Payments can continue to be made via phone and credit card. Later in August, Public Works will re-evaluate public access to the office on Webber Avenue as more facilities come online to full service. 
Shelter services

The City, Peterborough Public Health, the existing shelter operators – Brock Mission, YES Shelter for Youth and Families – as well as Fourcast, which delivers homelessness services, are working together to continue to provide services for people who are experiencing homelessness. 

Shelter services

The Brock Mission emergency shelter and the overflow shelter bed program are relocating from the Sport and Wellness Centre back to their regular locations at 120 Murray St. and 175 Murray St., respectively, on Wednesday, July 22, 2020 with continued public health measures and protocols. Full details are available in our media release.

Social Services (including Ontario Works and Children's Services)

Social assistance payments will flow according to regular schedules to ensure clients are able to pay rent and accommodation costs as well as buy necessities.

Public access to the Social Services office at 178 Charlotte St. will be limited to two people at a time in the reception area on the first floor. The office will be closed from December 24, 2020 at noon until January 3, 2021. Social Services client appointments will largely be done over the phone. Current clients are encouraged to contact their case worker for further direction. Call the office at 705-748-8830 or email social services. The Peterborough Employment Resource Centre will be closed.

Ontario Works

Ontario Works cheques are being mailed out to recipients. Physical pick up of cheques may be available under limited circumstances. Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit. The local phone number is 705-748-8830. All Ontario Works applications will be done online or over the phone to minimize person-to-person interaction.

For information about EI Benefits please visit Government of Canada Employment Insurance Benefits Online or call 1-800-206-7218. For information about the new Canada Emergency Response Benefit please read the Support for Individuals and Families on the Government of Canada website.

Child care services

Licensed centre-based and home child care can remain open for the duration of the provincewide shutdown. At this time most licensed child care centres in the City and County of Peterborough will be open and providing regular full day services for children aged 0 – 3.8 years, the week of January 4 to 8.  Families are encouraged to contact their current licensed child care provider to confirm access to care for January 4 to 8.  

To support the families of school-aged children, the City of Peterborough will be implementing a targeted emergency child care plan for school-aged children of essential services workers as identified by the Province, at no cost to eligible families, from January 4 to 8, 2021. Emergency child care services for children of JK/SK and school age (3.8 years -12 years) will be available for essential service workers in the City and County of Peterborough. 

In order to be eligible for the emergency child care plan for essential services workers, families must have no other option for child care and be working outside of their home. Families can indicate they are an essential worker and register for Emergency child care at OneHSN.com/Peterborough. Registration, approvals and communications will be managed by the chosen Emergency child care agency. Registrations will open December 24 at noon.  

Before and after school programs, with the exception of the emergency child care agencies, are required to close from January 4 to 8, 2021 and are prohibited from charging fees or otherwise penalizing parents during this time period. For example, parents must not lose their respective child care spaces. 

EarlyON Child and Family Centres must close to the public beginning December 26, 2020 until January 23, 2021. This means that neither indoor nor outdoor programming can be offered during the shutdown. 

Families who are currently in receipt of child care fee subsidy may contact your case manager through email or phone if needed.

Sport and Wellness Centre

The Sport and Wellness Centre will remain open from 7 a.m. to noon on December 24 and will be closed effective December 25, 2020 for the remainder of the provincial shutdown until January 23, 2021. Wellness Centre Memberships will be placed on an automatic hold beginning December 26, 2020. For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 or by email at sportandwellnesscentre@peterborough.ca throughout the closure.

Transit

Transit will continue to operate during the provincial shutdown. Full details, including schedules and maps, are available on the Routes and Schedules page. 

Mandatory face covering

It is mandatory to wear a face covering while on Peterborough Transit buses, following direction from Peterborough Public Health and orders from the Province of Ontario.

It is important to understand that not all customers are able to wear a face covering. Transit will operate with respect and inclusion during these challenging times.

Peterborough Public Health is providing guidance to the general public about the mandatory face covering directive, including information about exemptions and how to safely wear a face covering.

Transit fare collection

Peterborough Transit will resume collecting fares starting Monday, August 10, 2020. For the safety of customers and employees, fare collection has been temporarily paused since March as part of the City’s COVID-19 pandemic response.

Protective measures like driver barriers and mandatory face coverings have been put in place so that customers can safely board at the front doors and pay fares.

Cash fare will be accepted on the bus. The Peterborough Transit Terminal sales location will be available for cash, debit and credit purchases starting August 4, 2020 with operating hours for the customer counter from 8:30 a.m. to 8 p.m., Monday to Saturday, and 9 a.m. to 4 p.m. on Sunday.

The Lansdowne Place sales location will be available for debit only purchases of Transit passes starting August 10, 2020.

Peterborough Transit is also introducing a new touchless fare payment for customers with smartphones. Customers can load payments before they go with the HotSpot App available through Apple App Store and Google Play.

Customer Service and updates

The customer service area at the Simcoe Street Bus Terminal is open for pass sales and inquiries only. The washrooms and waiting area are not available. The customer service desk is open from 8:30 a.m. to 8 p.m., Monday to Saturday and from 9 a.m. to 4 p.m. on Sunday. A holiday schedule will be in place for Dec. 24 to Dec. 26 and Dec. 31 to Jan. 1, 2021.

Riders are encouraged to check the City’s website peterborough.ca regularly for changes that may impact travel planning. Peterborough Transit provides real-time service update on their Twitter feed @ptbo_transit. Please contact the customer service line at 705-745-0525 for Peterborough Transit-related questions.

COVID-19 compliance and law enforcement

There are consequences for individuals and businesses who choose to defy the Emergency Measures and Civil Protection Act while emergency orders are in force. For more information please call the Peterborough Police Service’s non-emergency line at 705-876-1122. Do not call 911.