City Services during COVID-19

City building

Photo Gallery: COVID19 tips and info will appear here on the public site.

Public Health information

For information related to COVID-19, including the online self-assessment tool, please visit Peterborough Public Health’s website. Contact Public Health by calling 705-743-1000 or emailing covid19@peterboroughpublichealth.ca.

Residents who have been notified of exposure, have mild symptoms of COVID-19, or have a child who needs to be tested before returning to school can access drive-through testing by appointment at Eastgate Memorial Park, 2150 Ashburnham Dr. Appointments for this location must be booked online. Residents are asked to bring their Ontario Health Card.

Residents with symptoms are directed to book an appointment with the Peterborough Regional Health Centre COVID-19 Assessment Centre, which operates from 8 a.m. to 4 p.m. seven days a week, by calling 705-876-5086.

 Guidance for COVID-19 testing  

The Ontario Ministry of Health provides provincial updates and resources about COVID-19.

Information for businesses

Leaders from Peterborough and the Kawarthas Economic Developmentthe Peterborough DBIAthe Greater Peterborough Chamber of CommerceCommunity Futures Peterborough and Innovation Cluster (#TeamPTBO) are working together for local businesses during the COVID-19 pandemic.

Information for businesses related to COVID-19

Peterborough Public Health has developed a toolkit for businesses and workplaces during the Stage 2 Framework for Reopening the Province. They are also providing guidance for the Stage 3 reopening.

Downtown public space

Downtown public space details

Bollards that were installed on some downtown streets to create additional pedestrian space will be removed in October to prepare for winter maintenance.

News

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City services

To help protect the health and safety of the community during the COVID-19 pandemic, the City of Peterborough has modified many in-person services. The City declared a State of Emergency on March 23, 2020. Core services such as water, wastewater management, curbside waste collection, transportation, public services, police, fire, and paramedics continue to be provided. If you have questions about City-run services or programs, please contact 705-742-7777 or email us.

You can book an appointment for many services at City Hall. This will help to spread out the number of residents and visitors accessing the same services at the same time and reduce the potential spread of COVID-19. To access other City services during the pandemic, please review the listing below or phone 705-742-7777 for details.

Updated Monday, October 19, 2020

Airport
The Peterborough Airport terminal reopened to the public on August 4, 2020 with public safety measures in place. 
Arenas, Community Services and Recreation

COVID-19 testing at Eastgate Memorial Park: Residents who have been notified of exposure, have mild symptoms of COVID-19, or have a child who needs to be tested before returning to school can access drive-through testing at Eastgate Memorial Park, 2150 Ashburnham Dr. You must book an appointment online. Testing is available Monday to Friday from 10 a.m. to 5:30 p.m. Residents are asked to bring their Ontario Health Card.

Arenas: To contact Arena division staff during regular business hours, call 705-742-7777 ext. 2577 or send them an email

The Peterborough Memorial Centre will reopen for community ice rentals starting Monday, September 21, 2020 as part of the next phase of the reopening of City arenas to the public.

Reopening the Peterborough Memorial Centre will add one more ice pad to the City’s active inventory in arenas after the successful reopening of the Evinrude Centre for limited use starting Monday, August 3, 2020 and Kinsmen Civic Centre on September 8, 2020.

Please see our community arenas website page for details on safety protocols and for other information.

Community Services and Recreation: The Community Services office at 210 Wolfe St. is closed to the public until further notice. To contact the office please call 705-742-7777 ext. 1822 or email recreation at rec@peterborough.ca. You can visit the Recreation web page to find out more about upcoming programs. The Downtown Youth Space is now open.

Art Gallery
The Art Gallery of Peterborough is open to visitors by appointment. Call them at 705-743-9179 or visit the AGP's website for full details.
Building Services and Planning

Building permit applications and plans can be submitted electronically at residentialpermits@peterborough.ca or commercialpermits@peterborough.ca. Hard copies of plans and documents can be dropped off at the Building Services reception desk located at the north wing (Carnegie Wing) of City Hall between 8:30 a.m. and 4:30 p.m., Monday to Friday. 

Applications and supporting documents can be submitted to the Planning Division by dropping them off at the main reception desk at City Hall. Applications can also be submitted electronically.

City Council

Beginning Tuesday, September 8, 2020, all meetings of Council will return to an in-person format taking place in Council Chambers of City Hall.

Safety measures are in place, including the installation of glass partitions for Council members and staff, physical distancing for attendees and increased sanitization.

To allow for physical distancing, there is very limited seating available for the public to attend. Residents who are interested in attending a meeting must contact the Clerk’s Office at 705-742-7777 ext. 1820 to inquire about reserving a seat. Only those with a reserved seat will be admitted to City Hall.

City Hall

As of August 4, 2020 City Hall hours will be 8:30 a.m. to 4:30 p.m. Monday through Friday, except statutory holidays.

Residents and customers are encouraged to continue to access City services online at www.peterborough.ca and by phone at 705-742-7777 as much as possible.

Safety measures for in-person visits to City Hall include plexiglass barriers at customer service desks as well as public health protocols, including physical distancing and increased cleaning.

Visitors are asked to wear a non-medical face covering while inside City Hall and use hand sanitizer as they enter and exit the building. There will be information on self-screening, including asking visitors to not enter City Hall if they are not feeling well or have been in contact with someone who has or is suspected of having COVID-19. Visitors should attend City Hall by themselves and not bring other people inside, except for support persons. To reduce the potential spread of the virus, electronic payment is preferred.

A new appointment scheduling tool will be launched at www.peterborough.ca/appointments to provide residents a convenient way to book in-person services. This will help to spread out the number of residents and visitors accessing the same services at the same time.

The Tax Office will be open for in–person services for tax payments/inquiries and parking ticket payments on a drop-in basis, by telephone 705-742-7777 ext. 1865 or email tax@peterborough.ca. Online payment of parking tickets is available at www.peterborough.ca/parking.

The following City services require appointments for in-person visits to City Hall:

City Hall services available by appointment only

Service

Contact

Active Transportation

Phone 705-742-7777 ext. 1485 or email ssauve@peterborough.ca

Building Services

Phone 705-742-7777 ext. 1892 or

email kzevehoven@peterborough.ca 

Clerk's Office – Marriage Licences

Phone 705-742-7777 ext. 1820

Clerk's Office – Other services, including commissioning

Phone 705-742-7777 ext. 1820

Geomatics/Mapping

Email GIS@peterborough.ca

Housing Services

Phone 705-917-3491 or 705-927-2356 or email mlonghurst@peterborough.ca

Human Resources

www.peterborough.ca/jobs or email mdenham@peterborough.ca

Mayor and Members of Council

Phone 705-742-7777 ext. 1870 or email awebster@peterborough.ca

Council contact information is online at www.peterborough.ca/citycouncil 

Planning and Development Services

Phone 705-742-7777 ext. 1880 or email planningdivision@peterborough.ca

Waste Management – Garbage and Recycling

Phone 705-742-7777 ext. 1981 or email jcarey@peterborough.ca

Though appointments are preferred, City staff will try to safely accommodate people who don’t know of the appointment requirement and arrive without an appointment.

Entrance to City Hall will be through the main, front foyer that is on the west side of the building facing George Street for all business except for Infrastructure and Planning Services, which includes Building, Planning, Housing, Geomatics and Infrastructure, which will be entered though the North Wing entrance off George Street. Visitors that require a barrier-free entrance are invited to use the main entrance. All other entrances will remain closed at this time.

Downtown public space

Bollards that were installed on some downtown streets to create additional pedestrian space for physical distancing will be removed in October to prepare for winter maintenance.  

The installation on Water Street, between Simcoe Street and Hunter Street, will be removed the week of October 13 and the remaining installations on other streets will be removed over a few days starting Wednesday, October 21, 2020.

With the removal of the bollards, the sidewalks and streets and parking will revert to their typical spaces. Businesses with agreements with the City are able to have patios in assigned sidewalk spaces until October 20, 2020.

The bollards need to be removed to get ready for winter. Residents and visitors are reminded that public health measures to limit the spread of COVID-19 remain in effect, including:

  • Maintain physical distance of 2 metres from others not in your household
  • Wear a face covering in indoor and outdoor settings where physical distancing may be a challenge
  • Stay home if you do not feel well
  • Wash or sanitize your hands frequently

Restaurants are taking reservations, which helps ensure there are no lineups on sidewalks as a barrier to physical distancing.

The City continues to work with public health officials on coordinated efforts during the COVID-19 pandemic.

Downtown public space plan maps

Map of downtown public space changes

Downtown public space plan maps by street section/block

 Permit Process: Temporary Patio Space or Patio Expansion

Restaurant or Bar with a City Approved Patio

Step 1: With valid insurance certificate in place, permitted as of right to establish patio within the limits of the approved patio space. 

Step 2: Layout of patio features must comply with Provincial and Public Health directives. 

Step 3: Before the patio may be established, a copy of an Insurance Certificate naming the Corporation of the City of Peterborough as additionally insured to $2 million CDN liability must be submitted to the attention Brian Buchardt, Urban Design Planner, or Nicole Huculiak, Urban Design Planner.

Step 4: With the submission of a copy of the Insurance Certificate, the restaurant or bar with an existing patio that was previously City approved may establish the patio. Please note that it is no longer mandatory for licensed establishments for the sale of alcohol to have a patio enclosure in place. If you chose to remove it, you must demark the space with a non-permanent material such as chalk or tape. The use of paint for example, is not permitted. 

Step 5: Patio may remain in place until October 20, 2020. All patios on public property must be removed on or before this date.

Restaurant or Bar wishing to Establish a New Patio or Expand an Existing Patio

Step 1: In accordance with The Downtown Public Space Plan and in accordance with the general guidelines for the size and layout of patios on public property, prepare a drawing that shows the limits of the proposed space, to include the building frontage of the business, any building entrances with proximity to the proposed area and all pertinent features on the sidewalk and the road, such as curbing, street lights, fire hydrants, trash receptacles, etc. The drawing must come complete with dimensions accurately depicting the size and location of the proposed space.

The layout of patio features must comply with Provincial and Public Health directives. 

Step 2: Notify either Brian Buchardt, Urban Design Planner or Nicole Huculiak, Urban Design Plannerin the City’s Planning Division and send the drawing (PDF file preferred) along with the name and address of the business. You may also call Carolyn Jobbitt, Administrative Assistant to the Commissioner of Infrastructure Planning Services at 705-742-7777 ext. 1844 and Carolyn will direct your inquiry to one of the above-mentioned Planners. 

Step 4: Given patio layout requirements and the need for insurance, the business decides whether to proceed with the establishment of the patio or patio expansion. 

Step 5: Before the issuance of a Permit for the use of public property, a copy of an Insurance Certificate naming the Corporation of the City of Peterborough as additionally insured to $2 million CDN liability must be submitted to the attention of the City’s Planning Division. 

Step 6: With Planning Staff’s approval of the mandatory drawing a Permit is issued for the establishment of a new patio or patio expansion. 

Step 7: Demark the limits of the approved patio space on the pavement with a non-permanent material, such as chalk or tape. The use of paint is not permitted. 

Step 8: The patio may remain in place until October 20, 2020. All items placed on public property must be removed on or before this date. As well, any other conditions applicable pursuant to the Patio Permit apply.

 

Permit Form for Patio - Use of Public Property (fillable pdf)

Reference drawings: 

 

 Permit Process for the Temporary Display of Items on Public Property

Note: For businesses that wish to place a small number of items on a sidewalk, a permit is not required if the area is against the building and does not project more than 0.6 metres (2 feet) from the building face.

Step 1: In accordance with The Downtown Public Space Plan, prepare a drawing that shows the limits of the proposed space, to include the building frontage of the business, any building entrances with proximity to the proposed area and all pertinent features on the sidewalk and the road, such as curbing, street lights, fire hydrants, trash receptacles, etc. The drawing must come complete with dimensions accurately depicting the size and location of the proposed space.

Step 2: Notify either Brian Buchardt, Urban Design Planner, email: bbuchardt@peterborough.ca or Nicole Huculiak, Urban Design Planner, email: nhuculiak@peterborough.ca in the City’s Planning Division and send the drawing (PDF file preferred) along with the name and address of the business. Please give details regarding the items proposed to be placed on the public property.

You may also call Carolyn Jobbitt, Administrative Assistant to the Commissioner of IPS: 705-742-7777 ext. 1844 and Carolyn will direct your inquiry to one of the above-mentioned Planners.

Step 3: Given the limits of the area available and the need for insurance, the business decides whether to proceed.

Step 4: Before the issuance of a Permit for the use of the public property, a copy of an Insurance Certificate naming the Corporation of the City of Peterborough as additionally insured to $2 million CDN liability must be submitted to the attention of either Brian Buchardt, Urban Design Planner, email: bbuchardt@peterborough.ca or Nicole Huculiak, Urban Design Planner, email: nhuculiak@peterborough.ca in the City’s Planning Division.

Step 5: With Planning Staff’s approval of the mandatory drawing, a Permit is issued for the temporary use of the public space. The City is using the same permit form that is used for patios. However, the distinction will be made on the permit form under “Permit/Contract Number”.

Step 6: Demark the limits of the approved area on the pavement with a non-permanent material, such as chalk or tape. The use of paint is not permitted.

Step 7: Items may be placed in the approved area until October 20, 2020. All items placed on public property must be removed on or before this date. As well, any other conditions applicable pursuant to the Permit apply. 

Businesses with questions about the downtown public space changes can use our online form at peterborough.ca/downtownquestions to connect with the appropriate City staff for a response.

Emergency financial assistance for individuals and families

Emergency programs include financial assistance and housing supports. These may be available through the Social Services office, the Province of Ontario or the Government of Canada. There is more information about the programs that are currently available on our Financial supports during COVID-19 page.

Fire Services

Fire Services continues to operate during COVID-19. Fire halls are closed to the public until further notice. 

Open-air burning is not permitted within the City of Peterborough at any time, as directed by the Ontario Fire Code. Minister of Natural Resources and Forestry announced that the province is implementing a “Restricted Fire Zone” across the entire province effective Friday April 3, 2020. This will prevent fires caused by humans during the dry spring conditions and allow emergency first responders to focus on COVID-19 response. The province-wide restriction will remain in place until Ontario’s ability to respond to emergencies is no longer impacted by the COVID-19 outbreak.

Only Technical Standards and Safety Authority (TSSA) approved appliances such as fire bowls, fire-pit tables and barbeques that burn propane or natural gas are permitted. Chimineas and other wood-burning devices are not approved appliances for open-air fires.

Food resources and community meal programs

Many grocery stores and pharmacies are offering delivery services and special hours for older adults and people who are immunocompromised. Visit our grocery and pharmacy resource page for further details.  

People in shelters have access to three meals a day at those shelters.

For people who are not in shelters, One Roof (St. John's Anglican Church, 99 Brock St.) is offering a take-out meal at 1 p.m. each day. Community groups that provide meal programs are finding it challenging to continue their programs as many of their volunteers are seniors who are vulnerable to COVID-19 and more and more people are needing to self-isolate.

Currently most food banks in the City and County of Peterborough remain open with increased sanitation and social distancing practices in place. Visit our Food Support page for a full listing of food banks and other food resources in this region. 

The City is donating all revenue from pay-and-display machines for municipal on-street parking and municipal surface parking lots to Kawartha Food Share during the provincial emergency declaration period.

Garbage and recycling

Garbage

Curbside waste collection is operating as normal. Residents are asked to ensure their garbage is properly bagged for pickup to help protect the health and safety of staff who are handling the material.

Landfill

The Peterborough County-City landfill will be open to the public with new restrictions in place to protect the health of customers and employees during the COVID-19 pandemic. 

  • Open Monday to Friday, 8 a.m. to 4:45 p.m., Saturday, 8 a.m. to 3:45 p.m.
  • Residents are asked to limit use of the landfill to essential disposal only.
  • Cash will not be accepted for payment. Payment may be made with debit, credit or prearranged accounts. Receipts will not be issued. 
  • The number of customers allowed on the drop-off platform, bins and tip face will be limited.
  • While in the lineup of vehicles waiting to get into the landfill, all residents must stay in their vehicles and ensure that they are not blocking traffic on Bensfort Road.

Household hazardous waste

The Household Hazardous Waste and Electronic Waste Drop-off facility at 400 Pido Rd. will operate under revised public hours. Hours of operation will be Wednesday to Friday from 11 a.m. to 4 p.m., and Saturday from 10 a.m. to 4 p.m. All residents will be required to follow physical distancing requirements and are asked to remain in their vehicle until they receive direction from on-site staff.

Recycling

Curbside recycling collection continues as regularly scheduled and the public recycling drop-off depot at the Materials Recycling Facility at 390 Pido Rd. remains open.

Recycling blue boxes are temporarily not available for sale at the Materials Recycling Facility, 390 Pido Rd. You can purchase them at City Hall or from the Peterborough GreenUP store at 378 Aylmer St., call 705-745-3238.

The recycling drop-off depot at 390 Pido Rd. is open 24 hours a day, seven days a week.

Green waste collection

The curbside collection of yard waste continues until Friday, November 27, 2020. Leaf and yard waste may go out to the curb every week for collection on your regular collection day. 

Library

Reopening main branch

The Peterborough Public Library has reopened for regular in-person service. Community members will be able to visit the library, browse the entire collection, pick up holds, and check out items. High-touch and shared touch areas, including children’s play areas and gathering places like study desks and meeting rooms, will remain closed at this time. Find full details including temporary hours on the Library's Reopening Plan & FAQ web page. The DelaFosse Branch will remain closed at this time.

You can renew or activate a library card by leaving a message at 705-745-5382 ext. 2340, by sending an email to libraryinfo@peterborough.ca or by completing the online form. Calls will be returned Monday to Friday between 10 a.m. and 4 p.m. All due dates have been extended until the library reopens, and all fine blocks on accounts have been removed. Library card holders can continue to access digital resources including eBooks, eAudiobooks, magazines, newspapers, and learning resources by visiting ptbolibrary.ca

Museum and Archives

The Museum and Archives is open to visitors by appointment only. You can call to make an appointment at 705-743-5180. Full details on visiting the Museum at this time, including health and safety precautions, can be found on their Visit Us page. 

Parking

Paid parking for municipal on-street and surface lot parking in the central area will resume on Monday, August 10, 2020. The City of Peterborough temporarily paused paid parking for municipal on-street and surface lot parking in March as part of its response to the COVID-19 pandemic.

As the community moves into Stage 3 of the Province’s Reopening Framework, more activities are resuming, increasing demand for parking and the need for turnover in these parking spaces. Parking fees help pay for the monitoring and regulation of parking services to keep that healthy turnover in parking spaces.

There is one-hour free parking in municipal parking garages as well as free parking after 6 p.m. and all day on weekends and holidays at municipal on-street parking, surface lots, and parking garages.

Residents and visitors are reminded to use hand sanitizer or wash your hands before and after using the pay-and-display machines and parking meters.

The City also offers a parking app service through HotSpot Parking for paying for parking at all its surface lots, parking garages and on-street parking. The app can be downloaded to smartphones from the Apple App Store and Google Play. HotSpot Parking has a monthly membership fee of $2 or users can sign up for $20 for a year for use of the app. It includes features such as:

  • Pay for parking without touching parking meters or pay-and-display machines
  • Notification when paid time at parking meters is close to expiring
  • The option to add more time up to the maximum for the space
  • The option to cancel a parking session early and be refunded for any unused time
Parks, playgrounds and outdoor amenities

Reopening of outdoor recreation facilities

Outdoor recreation facilities including sports fields and park areas are open for limited, casual use.

The City is lifting the COVID-19-related closure of the following outdoor recreational amenities:

  • Multi-use fields and courts (e.g. baseball diamonds, soccer fields, frisbee golf, tennis courts, and basketball courts)

  • Off-leash dog park 

  • Skateboard park 

  • Picnic areas, shelters, and benches 

Some restrictions apply. Provincial restrictions that limit the number of people in a gathering and encourage physical distancing of at least two metres with people outside of your household or social circle remain in place. 

People are reminded to continue to be cautious of high-touch surfaces, such as benches and picnic tables in parks, avoid touching faces, and wash hands regularly with soap for at least 20 seconds to help stop the spread of illness. Anyone who is sick should stay home.

While sport fields and courts are reopening for casual use, the City will not be providing permits for scheduled, organized use of outdoor recreational facilities at this stage. The Recreation Division is contacting user groups for outdoor recreation facilities, both sport leagues and event organizers, to determine the demand for facility bookings. 

Sports fields and courts may be temporarily closed for seasonal maintenance as required. 

The Peterborough Marina closed for the season on Monday, October 12, 2020.

Playgrounds

Playgrounds, play structures and equipment, and outdoor fitness equipment will be reopened starting Friday, July 17, 2020. Peterborough Public Health reminds people that playground surfaces are not regularly disinfected. People are encouraged to wash or sanitize hands before and after use, stay home if they're sick, practice physical distancing, and avoid touching their faces. 

Public washrooms 

Public washrooms in City parks, such as Beavermead Park and Millennium Park, will be closed for the season on Thursday, October 22, 2020.

From June until mid-October, most washrooms are open from about 9 a.m. to 5 p.m. each day – exact opening and closing times may vary depending on availability of staff. Public washrooms at Beavermead Park will be open until 8 p.m. daily. Washrooms at King Edward Park, Millennium Park, and Bonnerworth Park will be open until about 10 p.m. daily. 

The washrooms will be cleaned twice daily with attention to commonly touched surfaces including door knobs, handles, faucets, and light switches.

People are reminded to wash their hands before and after use and to be aware of high-touch surfaces. They should practice physical distancing of at least two metres apart from others when they go out and stay home if they’re sick.

Riverview Park and Zoo

The Riverview Park and Zoo playground is open to the public. Washrooms and other amenities remain closed. Starting Saturday, August 15, the zoo is offering guided tours by appointment only. Find out more about the tours and book your appointment online by visiting their Tours web page.

Community gardens

On April 25, 2020, the Province announced that community gardens could be reopened under guidelines set out by Peterborough Public Health. Please refer to the Peterborough Public Health Community Gardens guidelines for full details.

Property taxes

An emergency property tax relief measure to assist residents and businesses through the COVID-19 pandemic was unanimously approved by Peterborough City Council at its meeting on Monday, March 30, 2020.

Peterborough residents and businesses can defer their property taxes for up to 60 days without penalty for the March 31, May 29, July 31 and September 30 instalment due dates in 2020.

Provincial Offences Office

Residents are encouraged to continue to pay fines and make inquiries using online and phone services available Monday to Friday 8:30 a.m. to 4:30 p.m. by phone at 705-742-7777 ext. 2099 and by email at poacourt@peterborough.ca. Fines can be paid online at www.peterborough.ca/poa.

The Provincial Offences Office at 99 Simcoe St. will reopen to the public on August 4, 2020 with modified in-person service hours from 9 a.m. to 11 a.m. and from 2 p.m. to 4 p.m., Monday through Friday.

Safety measures in place include:

  • Only one person at a time allowed in lobby for in-person matters. All others are to wait outside while maintaining the two metre physical distance.
  • Hand sanitizer is to be used before approaching the front counter.
  • Preferred method of payment for all fines is credit/debit card.

All in-person Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, January 22, 2021 are being rescheduled. If you have a matter scheduled during this time, do not attend court. A notice of your new court date will be sent to you by mail to the address on file with the Court.

Public Works
The Public Works office on Webber Avenue will remain closed to the public at this time. Public Works can be reached 24 hours a day, seven days a week, 365 days a year at 705-745-1386. Requests can also be submitted through the City’s website under Report an Issue. Payments can continue to be made via phone and credit card. Later in August, Public Works will re-evaluate public access to the office on Webber Avenue as more facilities come online to full service. 
Shelter services

The City, Peterborough Public Health, the existing shelter operators – Brock Mission, YES Shelter for Youth and Families – as well as Fourcast, which delivers homelessness services, are working together to continue to provide services for people who are experiencing homelessness.

Shelter services

The Brock Mission emergency shelter and the overflow shelter bed program are relocating from the Sport and Wellness Centre back to their regular locations at 120 Murray St. and 175 Murray St., respectively, on Wednesday, July 22, 2020 with continued public health measures and protocols. Full details are available in our media release.

Social Services (including Ontario Works and Children's Services)

Social assistance payments will flow according to regular schedules to ensure clients are able to pay rent and accommodation costs as well as buy necessities.

Public access to the Social Services office at 178 Charlotte St. will be limited to the reception area on the first floor, open Monday to Friday from 8:30 a.m. to 4:30 p.m. Social Services client appointments will largely be done over the phone. Current clients are encouraged to contact their case worker for further direction. Call the office at 705-748-8830 or email social services. The Peterborough Employment Resource Centre will be closed.

Ontario Works

Ontario Works cheques are being mailed out to recipients. Physical pick up of cheques may be available under limited circumstances. Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit. The local phone number is 705-748-8830. All Ontario Works applications will be done online or over the phone to minimize person-to-person interaction.

For information about EI Benefits please visit Government of Canada Employment Insurance Benefits Online or call 1-800-206-7218. For information about the new Canada Emergency Response Benefit please read the Support for Individuals and Families on the Government of Canada website.

Child care services

All directly-operated municipal child care services are open and operational. This includes the before- and after-school programs at Edmison Heights and Westmount Public School, the full-day program at Pearson/PCVS, and the Peterborough Day Care Centre. 

Emergency Child Care Plan for essential workers

The Province has announced that its Emergency Child Care Plan for essential workers ended on June 26, 2020.

Sport and Wellness Centre

The Sport and Wellness Centre will reopen for members and community use starting July 27, 2020 and will be implementing a phased approach for the centre hours, activities and programs, including new protocols to help create a safe experience for visitors and staff.

To support provincial guidelines and enhanced cleaning activities, the hours of operation are being adjusted at the facility.

Find out more about the Centre's phased approach to reopening at https://www.peterborough.ca/en/news/peterborough-sport-and-wellness-centre-expands-hours-services.aspx

COVID-19 safety protocols

Measures being put in place include, but are not limited to, the following:

  • Self-screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Directional floor markers for patrons to follow to support physical distancing
  • Enhanced cleaning of the facility, including exercise equipment, both during the hours the facility is open to users and during the time it is closed
  • Physical barriers (plexiglass), signage, and personal protective equipment
  • Restricting the maximum number of people in the facility at one time
Transit

Adjustments to schedules, some routes start September 6

Peterborough Transit Peterborough Transit will increase frequency on several routes, add late night service on select routes, and extend the hours for the Community Bus routes starting September 6, 2020. The changes are in place to support increased ridership. Full details, including schedules and maps, are available on the Routes and Schedules page. 

Mandatory face covering

Beginning Saturday, August 1, 2020, it will be mandatory to wear a face covering while on Peterborough Transit buses, following the recent directive by Peterborough Public Health.

It is important to understand that not all customers are able to wear a face covering. Transit will operate with respect and inclusion during these challenging times.

Peterborough Public Health is providing guidance to the general public about the mandatory face covering directive, including information about exemptions and how to safely wear a face covering.

Transit fare collection

Peterborough Transit will resume collecting fares starting Monday, August 10, 2020. For the safety of customers and employees, fare collection has been temporarily paused since March as part of the City’s COVID-19 pandemic response.

Protective measures like driver barriers and mandatory face coverings have been put in place so that customers can safely board at the front doors and pay fares.

Cash fare will be accepted on the bus. The Peterborough Transit Terminal sales location will be available for cash, debit and credit purchases starting August 4, 2020 with operating hours for the customer counter from 8:30 a.m. to 8 p.m., Monday to Saturday, and 9 a.m. to 4 p.m. on Sunday.

The Lansdowne Place sales location will be available for debit only purchases of Transit passes starting August 10, 2020.

Peterborough Transit is also introducing a new touchless fare payment for customers with smartphones. Customers can load payments before they go with the HotSpot App available through Apple App Store and Google Play.

Customer Service and updates

The customer service area at the Simcoe Street Bus Terminal is open for pass sales and inquiries only. The washrooms and waiting area are not available. The customer service desk is open from 8:30 a.m. to 8 p.m., Monday to Saturday and from 9 a.m. to 4 p.m. on Sunday.

Riders are encouraged to check the City’s website peterborough.ca regularly for changes that may impact travel planning. Peterborough Transit provides real-time service update on their Twitter feed @ptbo_transit. Please contact the customer service line at 705-745-0525 for Peterborough Transit-related questions.

COVID-19 compliance and law enforcement

There are consequences for individuals and businesses who choose to defy the Emergency Measures and Civil Protection Act while emergency orders are in force. The media release issued March 27, 2020 by Peterborough Police provides details. For more information please call the Peterborough Police Service’s non-emergency line at 705-876-1122. Do not call 911.