City Services during COVID-19

City building

Photo Gallery: COVID19 tips and info will appear here on the public site.

Please subscribe to this page using the Subscribe feature on the right side of this page for email updates as they're posted. The Province has more information on their website: https://covid-19.ontario.ca/zones-and-restrictions

Public Health information

Information on local COVID-19 vaccine administration is online at https://www.peterboroughpublichealth.ca/novel-coronavirus-covid-19/covid-19-vaccine-info/.

For information related to COVID-19, including the online self-assessment tool, please visit Peterborough Public Health’s website. Contact Public Health by calling 705-743-1000 or emailing covid19@peterboroughpublichealth.ca.

Residents who have been notified of exposure, have mild symptoms of COVID-19, or are eligible for testing based on the criteria outlined by the PRHC can book an appointment to be tested at PRHC, 1 Hospital Drive, Peterborough, ON. Appointments for this location must be booked online. Residents are asked to bring their Ontario Health Card.

Residents with symptoms are directed to book an appointment with the Peterborough Regional Health Centre COVID-19 Assessment Centre by calling 705-876-5086.

 Book a testing appointment 

The Ontario Ministry of Health provides provincial updates and resources about COVID-19.

For information on COVID-19 vaccine distribution, please visit Peterborough Public Health’s website.

Information for businesses

Leaders from Peterborough and the Kawarthas Economic Developmentthe Peterborough DBIAthe Greater Peterborough Chamber of CommerceCommunity Futures Peterborough and Innovation Cluster (#TeamPTBO) are working together for local businesses during the COVID-19 pandemic.

Information for businesses related to COVID-19

News

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City of Peterborough - Workplace Mandatory COVID-19 Vaccination Policy

City Council approved a new Workplace Mandatory COVID-19 Vaccination Policy at its meeting on September 27, 2021.

On September 9, 2021, Peterborough Public Health issued a media release to all employers in Peterborough City and County recommending the implementation of vaccination policies for employees, including guidance and rationale.

Some areas of City operations are already mandated to comply with the recent Provincial vaccination regulations such as the City licenced childcare services, the Peterborough Memorial Centre and community arenas, and the Peterborough Sport and Wellness Centre. In addition, City employees such as Transit Operators, Building Inspectors, Public Works, and Emergency Responders who provide services throughout the community will be required to comply with proof of vaccination requirements in settings like Trent University, Fleming College, elementary and secondary schools, and healthcare settings like PRHC, and so on.

The mandatory vaccination policy will ensure that all City employees are treated equally and can perform job functions in all settings. It will also assist in ensuring that unvaccinated employees are not placing an undue burden on vaccinated employees to ensure continuity of operations.

City services

In accordance with the Province's three-step Reopening Roadmap, certain City of Peterborough facilities are now open for in-person services with safety measures in place based on public health guidelines to reduce the spread of COVID-19. Other services continue to be provided remotely with provincial regulations restricting some in-person activities until later phases of the Province’s reopening framework.

In compliance with the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 - Ontario Regulation 364/20, visitors to all City of Peterborough facilities are required to wear a face covering. Learn more about the requirement and its exceptions at www.peterborough.ca/masks. As of Wednesday, September 22, 2021 patrons and visitors to indoor sport and recreation facilities will be required to provide proof of vaccination. Full details about this requirement and exceptions can be found in the frequently asked questions section of this page.

The City encourages residents to continue connecting online through peterborough.ca or by phone at 705-742-7777 whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.

Services such as emergency services, public works, transit, social services, and wastewater treatment, have continued uninterrupted.

Municipal services may be adjusted to respond to requirements and public health guidance to help prevent the spread of COVID-19. Please visit this page regularly and sign up for updates at www.peterborough.ca/subscribe, follow local media, or contact the City at 705-742-7777 for information on the status of municipal services.

The City declared a State of Emergency on March 23, 2020. 

Updated Monday,October 25, 2021

Airport

The Peterborough Airport staffed hours of operation for the fall/winter season run from October to March 31, daily from 7 a.m. until 6 p.m. Airport staff will be available by telephone at 705-743-6708 during regular business hours.

Arenas and Community Services administration

Arenas

COVID-19 safety protocols have been updated for City of Peterborough community arenas based on the Province of Ontario’s Plan to Safely Reopen Ontario and Manage COVID-19 for the Long Term that was announced on Friday, October 22.

In consultation with Peterborough Public Health and in line with the province’s directive easing capacity limits in indoor areas of sports and recreational facilities such as arenas, where proof of vaccination is required, the new COVID Safety Plan is in place effective Monday, October 25, 2021.

Proof of vaccination is required for every person 12 years of age and older entering the facility, unless they have an approved exemption. In the Peterborough Public Health region, there is a letter of instruction in effect for indoor facilities where organized sports are played or practiced that requires proof of vaccination for coaches, volunteers, and officials 12 years of age and older, that came into effect October 18, as well as for active participants aged 12-17, that commences November 26.

Contact tracing and active screening requirements remain in effect. Everyone entering the building will be required to show that they have completed the active screening questionnaire at www.peterborough.ca/ArenaScreen or speak to staff at the entrance to make alternate arrangements. People can complete the screening before they leave home or scan a QR from their smartphones to complete the questionnaire before they enter the building.  Anyone who does not pass the screening questionnaire will not be permitted to enter the building and is encouraged to consult with Peterborough Public Health or their healthcare provider.

Capacity limits for arena facilities are removed and physical distancing requirements in spectator and non-spectator areas are no longer required. Everyone must wear a mask indoors, limited exemptions apply, including when a person is engaged in athletic or fitness activity.

Access to dressing rooms will permitted no later than 30 minutes prior to the scheduled ice session, and users must exit 20 minutes after the end of the Ice session to allow time for enhanced cleaning & disinfection which is still required. Shower facilities are now available.

Facilities are still required to have safety plans. Organized sports leagues and organized events must submit a safety plan to the facility prior to be granted a permit to use the facility.

Full details of the City of Peterborough COVID-19 safety plan for community arenas is online at www.peterborough.ca/arenas.

Frequently Asked Questions - proof of vaccination 

Community Services

Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office will remain closed to in-person service, with staff available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca

Art Gallery

The Art Gallery of Peterborough's facility reopened on July 22, 2021, by appointment. In alignment with Step 3 of Ontario’s Roadmap to Reopen, the Gallery will welcome visitors at 50% capacity. For more information on how to book your visit to the Art Gallery of Peterborough, please visit: www.agp.on.ca/about/hours-admission/.  

Building Services and Planning

Building permit applications and plans can be submitted electronically at residentialpermits@peterborough.ca or commercialpermits@peterborough.ca. The reception area in Building Services will provide modified pick-up and drop-off service for Infrastructure and Planning Services customers from the North Wing of City Hall. People continue to be encouraged to access services online or by phone at 705-742-7777 ext. 1892 whenever possible.

Applications and supporting documents can be submitted to the Planning Division by dropping them off at location noted above (Building Services) at City Hall. Applications can also be submitted electronically.

City Council

Council meetings continue to be held electronically. Meetings of Council are live streamed and the video file is archived to enable people to watch the proceedings post-meeting.

Requests to speak can be made by submitting the Delegation Request Form. The day of the meeting we will contact you to confirm your registration and provide your speaking order. If you have any questions, please contact the Clerk's Office at 705-742-7777 ext. 1820.

City Hall

City Hall is open for in-person service with public health precautions in place. Residents are asked to please call ahead to schedule an appointment for most services at City Hall. Regular business hours are 8:30 a.m. to 4:30 p.m., and the phone number is 705-742-7777.

For assistance with contacting an individual staff member or department, please call 705-742-7777 or email cityptbo@peterborough.ca.

Residents and customers are encouraged to continue to access City services online at www.peterborough.ca and by phone as much as possible.

The Tax Office can be reached by telephone 705-742-7777 ext. 1865 or email tax@peterborough.ca. Online payment of parking tickets is available at www.peterborough.ca/parking.

Downtown public space

Residents and visitors are reminded that public health measures to limit the spread of COVID-19 remain in effect, including:

  • Maintain physical distance of two metres from others not in your household
  • Wear a face covering in indoor and outdoor settings where physical distancing may be a challenge
  • Stay home if you do not feel well
  • Wash or sanitize your hands frequently
Fire Services

Fire Services continues to operate during COVID-19. Fire halls are closed to the public until further notice. 

Open-air burning is not permitted within the City of Peterborough at any time, as directed by the Ontario Fire Code. Minister of Natural Resources and Forestry announced that the province is implementing a “Restricted Fire Zone” across the entire province. This will prevent fires caused by humans during the dry spring conditions and allow emergency first responders to focus on COVID-19 response. The province-wide restriction will remain in place until Ontario’s ability to respond to emergencies is no longer impacted by the COVID-19 outbreak.

Only Technical Standards and Safety Authority (TSSA) approved appliances such as fire bowls, fire-pit tables and barbeques that burn propane or natural gas are permitted. Chimineas and other wood-burning devices are not approved appliances for open-air fires.

Food resources and community meal programs

Most food banks in the City and County of Peterborough remain open with increased sanitation and social distancing practices in place. Visit our Food Support page for a full listing of food banks and other food resources in this region. 

For people who are not in shelters, One Roof (St. John's Anglican Church, 99 Brock St.) is offering a take-out meal at 1 p.m. each day. Community groups that provide meal programs are finding it challenging to continue their programs as many of their volunteers are seniors who are vulnerable to COVID-19 and more and more people are needing to self-isolate.

Garbage and recycling

Garbage

Curbside waste collection is operating as normal. Residents are asked to ensure their garbage is properly bagged for pickup to help protect the health and safety of staff who are handling the material. 

Landfill

The Peterborough County-City landfill will be open to the public with restrictions in place to protect the health of customers and employees during the COVID-19 pandemic. 

  • Open Monday to Friday, 8 a.m. to 4:45 p.m., Saturday, 8 a.m. to 3:45 p.m. (closed on statutory holidays)
  • Residents are asked to limit use of the landfill to essential disposal only.
  • Face coverings are required.
  • Cash will not be accepted for payment. Payment may be made with debit, credit or prearranged accounts. Receipts will not be issued. 
  • The number of customers allowed on the drop-off platform, bins and tip face will be limited.
  • While in the lineup of vehicles waiting to get into the landfill, all residents must stay in their vehicles and ensure that they are not blocking traffic on Bensfort Road.

Household hazardous waste

The Household Hazardous Waste and Electronic Waste Drop-off facility at 400 Pido Rd. is open to the public Wednesday to Saturday from 8 a.m. to 4 p.m. 

All residents will be required to follow physical distancing requirements and are asked to remain in their vehicle until they receive direction from on-site staff. Face coverings are required.

Recycling

Curbside recycling collection continues as regularly scheduled and the public recycling drop-off depot at the Materials Recycling Facility at 390 Pido Rd. remains open.

Where to purchase blue boxes:

  • City Hall, 500 George St. N.: Monday to Friday, 8:30 a.m. to 4:30 p.m.
  • Household Hazardous Waste Depot, 400 Pido Rd.: Wednesday to Thursday, 8 a.m. to 6 p.m. and Friday to Saturday, 8 a.m. to 2 p.m. 
  • Peterborough GreenUP store at 378 Aylmer St., call 705-745-3238.

The recycling drop-off depot at 390 Pido Rd. is open 24 hours a day, seven days a week. Face coverings are required.

Library

The Library continues to be open for in person visits, with patrons permitted to browse the collection, use the public computers, pick up holds, and check out items.

Visitors are asked to self screen before entering the facility. Face coverings are required. Overall capacity will be limited to ensure space for 2 metres physical distancing in accordance with the capacity limits in the Step 3 guidelines as set out by the Province.

The Library asks that everyone who wishes to visit be courteous of others and keep their visit brief to allow as many people as possible the opportunity to do the same.

The Main Branch of the Peterborough Public Library is open regular hours as follows:

  • Monday to Thursday 10 a.m. to 8 p.m.
  • Friday and Saturday 10 a.m. to 5 p.m.
  • Sunday 2 p.m. to 5 p.m.

The DelaFosse branch remains closed at this time.

Further details are available online at www.ptbolibrary.ca.

You can renew or activate a library card by leaving a message at 705-745-5382 ext. 2340, by sending an email to libraryinfo@peterborough.ca or by completing the online form. Library card holders can continue to access digital resources including eBooks, eAudiobooks, magazines, newspapers, and learning resources by visiting ptbolibrary.ca

Marina

The Peterborough Marina is now closed for the 2021 season. Please contact marina@peterborough.ca or 705-745-8787 for additional information.

Museum and Archives

In accordance with Step 3 of Ontario's Roadmap to Reopen, the Museum and Archives is open.  

The Museum Exhibitions and the Gift Shop will be open weekdays 9 a.m. to 4:30 p.m. and weekends from noon to 4:30 p.m.

Full details on visiting the Museum, including health and safety precautions, can be found on their Visit Us page. 

Parking

General parking information

Full details about parking regulations and amenities can be found on our Parking page. There is one-hour free parking in municipal parking garages as well as free parking after 6 p.m. and all day on weekends and holidays at municipal on-street parking, surface lots, and parking garages.

Residents and visitors are reminded to use hand sanitizer or wash your hands before and after using the pay-and-display machines and parking meters.

The City also offers a parking app service through HotSpot Parking for paying for parking at all its surface lots, parking garages and on-street parking. The app can be downloaded to smartphones from the Apple App Store and Google Play. HotSpot Parking has a monthly membership fee of $2 or users can sign up for $20 for a year for use of the app. It includes features such as:

  • Pay for parking without touching parking meters or pay-and-display machines
  • Notification when paid time at parking meters is close to expiring
  • The option to add more time up to the maximum for the space
  • The option to cancel a parking session early and be refunded for any unused time
Parks and outdoor amenities

Outdoor recreation amenities

Parks, trails, playgrounds and sports fields and courts are open, and people are reminded to maintain 2 metres physical distance from those outside of their household. Masks are encouraged where distance can't be maintained.

People are reminded to use hand sanitizer or wash hands regularly with soap for at least 20 seconds to help stop the spread of illness. Anyone who is sick should stay home.

Peterborough Public Health provides guidance for being active outdoors during COVID-19.

Sport field permitting

Sport fields continue to be open for casual use, and outdoor sport leagues continue to be permitted to engage in non-contact sport in Step 3 of the Province’s Roadmap to Reopen. COVID-19 safety guidelines remain in place and all sport leagues will be required to submit an approved COVID-19 Safety Plan to the City prior to league play. Guidelines include capacity limits of up to a maximum of 6 spectators per athlete.

Active screenings and maintaining a physical distance of at least two metres for all coaches, trainers, volunteers and spectators continues.

Outdoor fitness classes are permitted with physical distancing of 3 metres in place, which includes City programs such as tennis, pickleball and outdoor fitness. For further information on these programs please visit the Explore and Play section of our website.

To book an outdoor sports facility or for further information, please contact the Recreation Division at 705-742-7777 ext. 1829 or visit online at www.peterborough.ca/parks

City Parks, Pavilions and Special Events

The outdoor social gathering limit has been increased to 100 people for a private event, where two metres physical distancing can be maintained. Organizers can apply for a permit to host organized events such as birthday parties, reunions, or other special events in City parks by submitting a COVID-19 Safety Plan for approval prior to the event.

Outdoor religious ceremonies including weddings and events hosted by staffed organizations are permitted.

For further information please visit our website at www.peterborough.ca/parks, or contact the Recreation Division at 705-742-7777 ext. 1829.

Splash pads, beaches and wading pools

Splash pads are closed for the 2021 season. Decommissioning work to winterize the facilities begins the week of September 13.

Lifeguard services for the City's two beaches and four wading pools ended for the season on August 22, 2021.

Visit our Beaches, Wading Pools and Splash Pads web page for more information, including locations.

Public washrooms

Public washrooms in City parks are now closed for the winter season.

Washrooms are available at the City Hall (500 George St. N.) and at the Social Services office at 178 Charlotte St. when it is open. Washrooms can also be accessed at the Peterborough Public Library on Aylmer Street during its normal operating hours.

Proof of vaccination - indoor sports and recreational fitness facilities

Starting Wednesday, September 22, 2021, patrons and visitors to indoor sports and recreational fitness facilities must show proof of full vaccination, unless exempt, as required by the Province of Ontario.

Frequently asked questions

What do I need to show as proof of vaccination?

You will need to provide your government-issued identification along with a vaccine receipt issued by the Province of Ontario. 

Please be aware that a photo ID is not required. Acceptable forms of identification include birth certificate, citizenship card, driver’s licence, government issued ID card, health card, Indigenous membership card, passport and permanent resident card.

Who is considered fully vaccinated?

You are considered fully vaccinated 14 days after receiving the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by World Health Organization (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series).

How can I get my proof of vaccination?

Vaccine receipts are available online at covid19.ontariohealth.ca. You can downloaded your PDF receipt to your computer, phone, or tablet. Ontarians who received their first or second dose of the COVID-19 vaccine out of province should contact their local public health unit to record their information and receive proper documentation.

Both proof of identity along with proof of vaccination will be required.

Individuals can provide proof of immunization by downloading or printing their vaccine receipt from the www.covid19.ontariohealth.ca web portal, or by calling the Provincial Vaccine Booking Line at 1-833-943-3900.

Are there any exemptions to this regulation?

Exemptions for youth: Any patron that under the age of 12 will be eligible to access a facility without proof of vaccination but must be accompanied into the building by an adult and the adult must show proof of vaccination, unless otherwise exempt under the related Ontario regulations.

Patrons under 18 years of age who are entering the indoor premises of a facility used for sports and recreational fitness activities solely for the purpose of actively participating in an organized sport in accordance with Ontario Regulation 364/20 are exempt from proof of vaccination requirements. The exemption relating to youth under 18 years of age actively participating in indoor organized sport applies to training, practices, games, and competitions. Examples of an organized sport for which the exemption applies include:

  • sports leagues
  • organized pick-up sports
  • dance classes
  • martial arts
  • swimming classes

The exemption does not apply to youth who are spectators who are at least 12 years old at sporting events, nor does the exemption apply to youth who are using a gym or other area with exercise equipment or weights unless actively participating in an organized sport.

Medical exemptions: Individuals who cannot receive the vaccine due to medical exemptions will be permitted with a written document completed and supplied by a physician (designated as “MD”) or by a registered nurse in the extended class (designated as “Registered Nurse (Extended Class)”, “RN(EC)”, “Nurse Practitioner” or “NP”) stating that the individual is exempt for a medical reason from being fully vaccinated against COVID-19 and the effective time-period for the medical reason, along with their government-issued ID.

What if I don’t want to disclose my vaccination status?

It is the discretion of the individual to determine whether they would like to disclose their vaccination status, however proof of vaccination status is required to be permitted entry or access into the City sport, recreation and fitness facilities that are subject to the Ontario Regulation 364/20 related to proof of vaccination.

Will I still have to complete COVID-19 screening?

Yes, we will still be asking the screening questions or requiring self-screening prior to entry. 

Details on the Province’s proof of vaccination requirements can be found at ontario.ca/covid19.

Provincial Offences Office

The court administration service counter is open for in-person service under modified hours of 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m., Monday to Friday. Face coverings are mandatory, and only one person at a time is permitted at the service counter.

All inquiries and payments can also be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA

The City of Peterborough has resumed select court hearings by remote audio/video conference proceedings.

All early resolution meetings with a prosecutor are conducted via telephone. Defendants who have reached an agreement on a plea will be sent a notice for a remote audio hearing to plea before a Justice of the Peace.

All defendants who receive a summons to appear in court from February 1, 2021 onward will have their court appearance by audio/video conferencing on the date and time indicated on the summons. Defendants will not attend the courthouse in person for their appearance.

Detailed information and instructions for remote hearings are available on the POA website at www.peterborough.ca/remotecourt or by calling the POA office at 705-742-7777 ext. 2099.

Public Works
The Public Works office on Webber Avenue will remain closed to the public at this time. Public Works can be reached 24 hours a day, seven days a week, 365 days a year at 705-745-1386. Requests can also be submitted through the City’s website under Report an Issue. Payments can continue to be made via phone and credit card.
Shelter services

The City, Peterborough Public Health, the existing shelter operators – Brock Mission, YES Shelter for Youth and Families – as well as Fourcast, which delivers homelessness services, are working together to continue to provide services for people who are experiencing homelessness. 

Shelter services

Social Services (including Ontario Works and Children's Services)

Social assistance payments will flow according to regular schedules to ensure clients are able to pay rent and accommodation costs as well as buy necessities.

Public access to the Social Services office at 178 Charlotte St. will be limited to two people at a time in the reception area on the first floor with public health screening done at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will largely be done over the phone. Current clients are encouraged to contact their case worker for further direction. Call the office at 705-748-8830 or email social services. The Peterborough Employment Resource Centre will be closed.

Applications for Ontario Works or Emergency Assistance will continue to be done online or over the phone, when possible, to minimize face-to-face interaction and allow for physical distancing. Applications for other services such as Child Care fee subsidy may be completed over the phone.

Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends.

Ontario Works

Ontario Works cheques are being mailed out to recipients. Physical pick up of cheques may be available under limited circumstances. Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit. The local phone number is 705-748-8830. All Ontario Works applications will be done online or over the phone to minimize person-to-person interaction.

For information about EI Benefits please visit Government of Canada Employment Insurance Benefits Online or call 1-800-206-7218. For information about the new Canada Emergency Response Benefit please read the Support for Individuals and Families on the Government of Canada website.

Child care services

Licensed child care centres resumed serving school-aged children for full-days over the summer months, in accordance with the ministry’s health and safety guidance, Operational Guidance for Child Care During COVID-19 Outbreak.

Strict health and safety measures remain in place, including, but not limited to:

  • Screening every day for COVID-19 symptoms before any individual enters the child care premises;
  • Good hand washing throughout the day;
  • Physical distancing;
  • Wearing a mask and eye protection; and
  • Avoiding sharing objects, toys, food, water bottles or other personal items.

EarlyON Child and Family Centres have reopened for in-person outdoor services. Registration for outdoor programs is now open. EarlyON Centres will continue to offer a large variety of virtual programming throughout the summer and into the fall.

Sport and Wellness Centre

The Sport and Wellness Centre is open with a safety plan in place developed in consultation with Peterborough Public Health. Indoor sport and recreation facilities are permitted to open at 50% of capacity during Step 3 of the Province’s Roadmap to Reopen. 

Sport and Wellness Centre members are encouraged to visit www.peterborough.ca/pswc or contact the Centre by phone 705-742-0050 ext. 2201 or email sportandwellnesscentre@peterborough.ca for details on their memberships.

Proof of vaccination: Starting Wednesday, September 22, 2021 visitors to fitness and sport recreational facilities must provide proof of vaccination, unless exempt, as required by the Province of Ontario. 

Frequently Asked Questions: proof of vaccination

The replacement of the Pool HVAC system has been delayed to January 2022.

For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 or by email at sportandwellnesscentre@peterborough.ca.

Transit

Transit continues to operate, providing Peterborough with safe transportation throughout the pandemic  Full details, including schedules and maps, are available on the Routes and Schedules page. 

Riding Peterborough Transit

We understand that we’ve implemented many changes over the last year and a half to ensure the safety and well-being of our employees, customers, and the public. We appreciate your patience, especially with our front line staff, who continue to put your safety first.

Effective Sunday, September 5, we will be adjusting service levels to accommodate our customers. Peterborough Transit buses will operate at regular capacity and we will monitor the service and use available additional resources to reduce overcrowding, where feasible. 

Customer guidance

  • Peterborough Transit policy is that customers will adhere to requirements from The Ministry of Transportation guidance document published on June 11, 2020 and in Ontario Regulation 364/20
  • DO NOT TRAVEL ON PUBLIC TRANSIT (regular, Specialized Van Service) if you have symptoms associated with COVID-19, if you have travelled outside of the country within the last 14 days or if you have had close contact with someone who has tested positive for COVID-19.
  • Prior to boarding, please review and follow the passive screening protocol posted at the front door of the bus.
  • If you were planning to travel on the Specialized Van Service, please call and cancel your trip if you begin to experience symptoms associated with COVID-19, if you have travelled outside of the country within the last 14 days or if you have had close contact with someone who has tested positive for COVID-19.
  • Front door boarding protocols remain in effect, with all customers exiting at the rear doors of the bus, excepting for mobility customers who require the ramp located at the front door.
  • We encourage the use of the contactless HotSpot fare payment option when possible.
  • Please remain behind the yellow line while the bus is in service, being aware of other customers who are boarding or exiting the bus to give as much room as possible.
  • Maintain physical distance at bus stops and on board the bus wherever possible.
  • Make essential trips only to avoid prolonged close contact with others, whenever possible.

Protecting each other - mandatory face coverings

Face coverings which cover the mouth, nose and chin, are mandatory for all Peterborough Transit customers, except where an individual is required to be accommodated by provincial legislation. This includes customers in a bus shelter, at a terminal or other facility such as customer service, except where the customer:

Customers are encouraged to:

  • Carry and use their own alcohol-based hand sanitizer.
  • Perform hand hygiene (either washing hands with lukewarm water and soap for at least 20 seconds or using an alcohol-based hand sanitizer), whenever possible.
    • Respect respiratory etiquette all times by covering their mouth and nose when coughing or sneezing, using a tissue or crook of the elbow. Please dispose of the tissue in a disposal receptacle and perform hand hygiene.
    • Not touch their mouth, nose or eyes with their hands.
    • Dispose of used face coverings in a disposal receptacle and perform hand hygiene.

Peterborough Transit staff

Although face coverings are required on Peterborough Transit, the provincial legislation allows for certain exemptions. Drivers will not be enforcing the use of face coverings, as not all medical reasons or exemptions covered by provincial legislation are visible. Our bus drivers are focused on the safe operation of their bus. We ask that all customers respect one another and our staff to ensure everyone gets where they need to go safely.

Peterborough Transit operational protocols – supporting a safe journey

  • We have signage on board our buses and at our facilities to provide guidance to our customers. Please continue to respect posted signage to keep everyone safe.
  • Our drivers can provide you with a face shield when boarding the bus – upon request.
  • We have installed plexiglass and floor decals to encourage physical distancing at our Simcoe Street Bus Terminal Customer Service Kiosk. Hand sanitizer is available for customer use, and only two customers are permitted in the line up at a time.
  • We have installed plexiglass barriers to encourage physical distancing on all our buses to protect the health and well-being of our bus drivers.
  • Our bus drivers will wear face shields in addition to face coverings to provide assistance for the securement of a mobility device. 
  • To ensure the well-being and safety of our customers and drivers, we encourage customers who require securement of their mobility device and are unable to do so independently to contact our Specialized Van Services to book a trip.
  • Customers with a mobility device or stroller who are unable to exit through the rear doors, can exit at the front with the assistance of the ramp. 
  • Customers using Specialized Van Services must book trips via phone and complete a pre-screen questionnaire with our Customer Service team. Please call 705-740-6797 to book your trip. Prior to boarding, if you develop symptoms, please contact our Customer Service team to cancel your trip.
  • We continue to practice enhanced cleaning protocols on our buses and in our facilities including wiping down all high touch surfaces such as stanchions, doors, and the driver’s area. 

If you have any questions or concerns about our policies, procedures, routes or services, please reach out to our Customer Service team at 705-745-0525 or by email at transitoperations@peterborough.ca or use our Customer Comment Form. If you have a great experience with one of our bus drivers or a member of the transit team, please use our Appreciation Form to let us know.

COVID-19 compliance and law enforcement

There are consequences for individuals and businesses who choose to defy the Emergency Measures and Civil Protection Act while emergency orders are in force. For more information please call the Peterborough Police Service’s non-emergency line at 705-876-1122. Do not call 911.