City Services during COVID-19

full bike rack

Photo Gallery: COVID19 tips and info will appear here on the public site.

Public Health information

For information related to COVID-19, including the online self-assessment tool, please visit Peterborough Public Health’s website. Contact Public Health by calling 705-743-1000 or emailing covid19@peterboroughpublichealth.ca.

Residents who have been notified of exposure, have mild symptoms of COVID-19, or are eligible for testing based on the criteria outlined by the PRHC can book an appointment to be tested at the Northcrest Arena, 100 Marina Blvd. Appointments for this location must be booked online. Residents are asked to bring their Ontario Health Card.

Residents with symptoms are directed to book an appointment with the Peterborough Regional Health Centre COVID-19 Assessment Centre by calling 705-876-5086.

 Book a testing appointment 

The Ontario Ministry of Health provides provincial updates and resources about COVID-19.

For information on COVID-19 vaccine distribution, please visit Peterborough Public Health’s website.

Information for businesses

Leaders from Peterborough and the Kawarthas Economic Developmentthe Peterborough DBIAthe Greater Peterborough Chamber of CommerceCommunity Futures Peterborough and Innovation Cluster (#TeamPTBO) are working together for local businesses during the COVID-19 pandemic.

Information for businesses related to COVID-19

News

See All COVID-19 News

Loading News Feed...

Downtown public space changes

City Council will consider recommended temporary changes to the downtown public space to support public health measures and outdoor business activity, including patios, through the spring and summer months, during a Special General Committee meeting on Monday, March 29, 2021. 

Based on the review of last year’s temporary changes to the downtown public space and feedback from the community, several changes have been made to this year’s recommended plan. Public health remains the overarching priority while supporting business activity during the COVID-19 pandemic. 

The proposal includes upgrading the bollards/delineators to improve the look of the changes, the feeling of safety in the dividers between traffic lanes and pedestrian spaces, and accessibility by more clearly separating the spaces. The City is considering the use of portable flower planter boxes and fencing. Implementation is expected in May, pending Council approval. 

Downtown public space changes

City services

To comply with the provincewide shutdown order related to COVID-19 and to protect the health and safety of the community, the City of Peterborough is implementing measures affecting the delivery of City services. In alignment with provincial direction, measures are anticipated to be in place starting April 3, 2021 and will be in place for at least four weeks.

Residents are encouraged to access services by phone and online when possible. Core services such as water, wastewater management, curbside waste collection, transportation, public services, police, fire, and paramedics continue to be provided. If you have questions about City-run services or programs, please see the listing below, call 705-742-7777 during regular business hours or email us.

The City declared a State of Emergency on March 23, 2020. 

Updated Wednesday, April 7, 2021

Airport
The Peterborough Airport staffed hours of operation for the summer season run from April 1 to September 30 and are 7 a.m. until 8 p.m. daily. Airport staff will be available by telephone at 705-743-6708 during regular business hours.
Arenas, Community Services and Recreation

COVID-19 testing at the Northcrest Arena

Residents who have been notified of exposure, have mild symptoms of COVID-19, or are eligible for testing based on the criteria outlined by the PRHC can book an appointment for testing at the Northcrest Arena, 100 Marina Blvd. You must book an appointment online. Testing is available Monday to Friday from 10 a.m. to 5:30 p.m. Residents are asked to bring their Ontario Health Card.

Arenas

The Province of Ontario has announced that a province-wide shutdown order is in effect as of Saturday, April 3, at 12:01 a.m. The impacts of these measures will be evaluated after one month to determine if it is safe to lift the restrictions or if they need to be extended. 

All ice rental bookings during the period April 3 up to May 1, 2021 have been cancelled. Full refunds will be provided for cancellations as a result of the updated restrictions. The Evinrude Banquet Hall and Kinsmen Boardroom will remain closed at this time. 

Due to COVID-19, Arena Division Customer Service is closed and staff continue to work remotely. Emails andvoicemails are being monitored on a regular basis in the order to which they are received, with a goal of a reply time of 24 to 48 hours.

Note: The Evinrude Centre will continue to be used for vaccination clinics by appointment only. Please visit the Peterborough Public Health website for information on how to book vaccinations for those who are eligible.

Community Services and Recreation

Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office will be available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca. You can visit the Recreation web page to find out more about upcoming programs. 

The Downtown Youth Space operating at PCVS will be closed during the provincial shutdown.

Art Gallery

The Art Gallery of Peterborough will remain closed during the province-wide shutdown beginning Saturday, April 3, 2021. Visit www.agp.on.ca or call 705-743-9179 for more information.

Building Services and Planning

Building permit applications and plans can be submitted electronically at residentialpermits@peterborough.ca or commercialpermits@peterborough.ca. The reception area in Building Services will provide modified pick-up and drop-off service for Infrastructure and Planning Services customers from the North Wing of City Hall. People continue to be encouraged to access services online or by phone at 705-742-7777 ext. 1892 whenever possible.

Applications and supporting documents can be submitted to the Planning Division by dropping them off at location noted above (Building Services) at City Hall. Applications can also be submitted electronically.

City Council

Council meetings continue to be held electronically. Meetings of Council are live streamed and the video file is archived to enable people to watch the proceedings post-meeting.

Requests to speak can be made by submitting the Delegation Request Form. The day of the meeting we will contact you to confirm your registration and provide your speaking order. If you have any questions, please contact the Clerk's Office at 705-742-7777 ext. 1820.

City Hall

City Hall will be closed to the public, respecting the province-wide shutdown, as of April 6, 2021.

City staff are available by phone or email during regular business hours. For assistance with contacting an individual staff member or department, please call 705-742-7777 or email cityptbo@peterborough.ca.

Residents and customers are encouraged to continue to access City services online at www.peterborough.ca and by phone as much as possible.

The Tax Office can be reached by telephone 705-742-7777 ext. 1865 or email tax@peterborough.ca. Online payment of parking tickets is available at www.peterborough.ca/parking.

Downtown public space

Curbside pickup parking spaces for free 15-minute parking are provided in the downtown area.

Residents and visitors are reminded that public health measures to limit the spread of COVID-19 remain in effect, including:

  • Maintain physical distance of 2 metres from others not in your household
  • Wear a face covering in indoor and outdoor settings where physical distancing may be a challenge
  • Stay home if you do not feel well
  • Wash or sanitize your hands frequently

The City continues to work with public health officials on coordinated efforts during the COVID-19 pandemic.

Fire Services

Fire Services continues to operate during COVID-19. Fire halls are closed to the public until further notice. 

Open-air burning is not permitted within the City of Peterborough at any time, as directed by the Ontario Fire Code. Minister of Natural Resources and Forestry announced that the province is implementing a “Restricted Fire Zone” across the entire province effective Friday April 3, 2020. This will prevent fires caused by humans during the dry spring conditions and allow emergency first responders to focus on COVID-19 response. The province-wide restriction will remain in place until Ontario’s ability to respond to emergencies is no longer impacted by the COVID-19 outbreak.

Only Technical Standards and Safety Authority (TSSA) approved appliances such as fire bowls, fire-pit tables and barbeques that burn propane or natural gas are permitted. Chimineas and other wood-burning devices are not approved appliances for open-air fires.

Food resources and community meal programs

Currently most food banks in the City and County of Peterborough remain open with increased sanitation and social distancing practices in place. Visit our Food Support page for a full listing of food banks and other food resources in this region. 

For people who are not in shelters, One Roof (St. John's Anglican Church, 99 Brock St.) is offering a take-out meal at 1 p.m. each day. Community groups that provide meal programs are finding it challenging to continue their programs as many of their volunteers are seniors who are vulnerable to COVID-19 and more and more people are needing to self-isolate.

Garbage and recycling

Garbage

Curbside waste collection is operating as normal. Residents are asked to ensure their garbage is properly bagged for pickup to help protect the health and safety of staff who are handling the material. 

Landfill

The Peterborough County-City landfill will be open to the public with new restrictions in place to protect the health of customers and employees during the COVID-19 pandemic. 

  • Open Monday to Friday, 8 a.m. to 4:45 p.m., Saturday, 8 a.m. to 3:45 p.m.
  • Residents are asked to limit use of the landfill to essential disposal only.
  • Cash will not be accepted for payment. Payment may be made with debit, credit or prearranged accounts. Receipts will not be issued. 
  • The number of customers allowed on the drop-off platform, bins and tip face will be limited.
  • While in the lineup of vehicles waiting to get into the landfill, all residents must stay in their vehicles and ensure that they are not blocking traffic on Bensfort Road.

Household hazardous waste

The Household Hazardous Waste and Electronic Waste Drop-off facility at 400 Pido Rd. will operate under revised public hours. Hours of operation will be Wednesday to Saturday from 8 a.m. to 4 p.m. All residents will be required to follow physical distancing requirements and are asked to remain in their vehicle until they receive direction from on-site staff.

Recycling

Curbside recycling collection continues as regularly scheduled and the public recycling drop-off depot at the Materials Recycling Facility at 390 Pido Rd. remains open.

Recycling blue boxes are temporarily not available for sale at the Materials Recycling Facility, 390 Pido Rd. You can purchase them at City Hall or from the Peterborough GreenUP store at 378 Aylmer St., call 705-745-3238.

The recycling drop-off depot at 390 Pido Rd. is open 24 hours a day, seven days a week.

Library

The Library will be offering curbside pickup services effective Tuesday, April 6, 2021. Limited access to public washrooms will be made available during Library operating hours. Access to the facility is limited to 5 people at one time.

The DelaFosse branch remains closed at this time.

Further details are available online at www.ptbolibrary.ca.

You can renew or activate a library card by leaving a message at 705-745-5382 ext. 2340, by sending an email to libraryinfo@peterborough.ca or by completing the online form. Calls will be returned Monday to Friday between 10 a.m. and 4 p.m. All due dates have been extended until the library reopens, and all fine blocks on accounts have been removed. Library card holders can continue to access digital resources including eBooks, eAudiobooks, magazines, newspapers, and learning resources by visiting ptbolibrary.ca

Museum and Archives

The Museum and Archives exhibition galleries will remain closed during the province-wide shutdown until and including Sunday, May 9. The Museum Gift Shop purchases may be made through their Facebook page, for curbside pick up. Future visits can be planned by making an appointment online, or by phoning 705-743-5180 during regular business hours. 

Full details on visiting the Museum at this time, including health and safety precautions, can be found on their Visit Us page. 

Parking

General parking information

Full details about parking regulations and amenities can be found on our Parking page. There is one-hour free parking in municipal parking garages as well as free parking after 6 p.m. and all day on weekends and holidays at municipal on-street parking, surface lots, and parking garages.

Residents and visitors are reminded to use hand sanitizer or wash your hands before and after using the pay-and-display machines and parking meters.

The City also offers a parking app service through HotSpot Parking for paying for parking at all its surface lots, parking garages and on-street parking. The app can be downloaded to smartphones from the Apple App Store and Google Play. HotSpot Parking has a monthly membership fee of $2 or users can sign up for $20 for a year for use of the app. It includes features such as:

  • Pay for parking without touching parking meters or pay-and-display machines
  • Notification when paid time at parking meters is close to expiring
  • The option to add more time up to the maximum for the space
  • The option to cancel a parking session early and be refunded for any unused time
Parks and outdoor amenities

Outdoor recreation amenities

Sport field permitting for ball diamonds, rectangular fields and volleyball courts remain closed at this time. Basketball and tennis courts will remain open for non-organized play respecting the Ontario regulations to a maximum of five people outdoors. Requests for Sports permits for future dates can be reviewed by contacting the Recreation Division at 705-742-7777 ext 1829.

Parks are open for limited, casual use, including:

  • Off-leash dog park

  • Skateboard park

  • Picnic shelters and benches 

Some restrictions apply. Provincial restrictions that limit the number of people in a gathering and encourage physical distancing of at least two metres with people outside of your household or social circle remain in place. 

People are reminded to continue to be cautious of high-touch surfaces, such as benches in parks, avoid touching faces, and wash hands regularly with soap for at least 20 seconds to help stop the spread of illness. Anyone who is sick should stay home.

Playgrounds

Playgrounds, play structures and equipment, and outdoor fitness equipment are open. Peterborough Public Health reminds people that playground surfaces are not regularly disinfected. People are encouraged to wash or sanitize hands before and after use, stay home if they're sick, practice physical distancing, and avoid touching their faces. 

Neighbourhood rinks

Volunteers maintained about 29 outdoor neighbourhood rinks in City parks this year, with public health measures in place to protect the health of residents.

Riverview Park and Zoo

The Riverview Park and Zoo playground and trails are open to the public. Washrooms and other amenities, including the zoo area, remain closed.

Public washrooms

Washrooms in parks are not winterized so remain closed during the winter months.

If you need a public washroom while you are out, washrooms are available at the Social Services office at 178 Charlotte St. when it is open. Washrooms can also be accessed at the Peterborough Public Library on Aylmer Street during its curbside pickup hours.

Provincial Offences Office

The court administration service counter will be closed for in-person service during the provincial lockdown starting April 3, 2021. Service inquiries and payments can be made by phone 705-742-7777 ext. 2099 during regular business hours or online at www.peterborough.ca/POA

The City of Peterborough has resumed select court hearings by remote audio/video conference proceedings.

All early resolution meetings with a prosecutor are conducted via telephone. Defendants who have reached an agreement on a plea will be sent a notice for a remote audio hearing to plea before a Justice of the Peace.

All defendants who receive a summons to appear in court from February 1, 2021 onward will have their court appearance by audio/video conferencing on the date and time indicated on the summons. Defendants will not attend the courthouse in person for their appearance.

Detailed information and instructions for remote hearings are available on the POA website at www.peterborough.ca/remotecourt or by calling the POA office at 705-742-7777 ext. 2099.

All in-person Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, January 22, 2021 are being rescheduled. If you have a matter scheduled during this time, do not attend court. A notice of your new court date will be sent to you by mail to the address on file with the Court.

Public Works
The Public Works office on Webber Avenue will remain closed to the public at this time. Public Works can be reached 24 hours a day, seven days a week, 365 days a year at 705-745-1386. Requests can also be submitted through the City’s website under Report an Issue. Payments can continue to be made via phone and credit card.
Shelter services

The City, Peterborough Public Health, the existing shelter operators – Brock Mission, YES Shelter for Youth and Families – as well as Fourcast, which delivers homelessness services, are working together to continue to provide services for people who are experiencing homelessness. 

Shelter services

Social Services (including Ontario Works and Children's Services)

Social assistance payments will flow according to regular schedules to ensure clients are able to pay rent and accommodation costs as well as buy necessities.

Public access to the Social Services office at 178 Charlotte St. will be limited to two people at a time in the reception area on the first floor with public health screening done at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will largely be done over the phone. Current clients are encouraged to contact their case worker for further direction. Call the office at 705-748-8830 or email social services. The Peterborough Employment Resource Centre will be closed.

Ontario Works

Ontario Works cheques are being mailed out to recipients. Physical pick up of cheques may be available under limited circumstances. Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit. The local phone number is 705-748-8830. All Ontario Works applications will be done online or over the phone to minimize person-to-person interaction.

For information about EI Benefits please visit Government of Canada Employment Insurance Benefits Online or call 1-800-206-7218. For information about the new Canada Emergency Response Benefit please read the Support for Individuals and Families on the Government of Canada website.

Child care services

Licenced centre-based and home-based child care can remain open during the province-wide shutdown. Families are encouraged to contact their current licenced child care provider to confirm access to services.

  • All child care and EarlyON settings must operate with enhanced health and safety measures in place
  • The City of Peterborough, continues to work with Peterborough Public Health, to update and revise as necessary a framework for  safe and healthy child care centres in the city
  • All centres will be required to follow strict health protocols and meet additional requirements to safely reopen. The new protocols include:
    • enhanced cleaning
    • mandatory screening of staff and children
    • limitations on visitors
    • ensuring an updated COVID-19 response plan is in place
  • The City’s framework is based on the direction of the local Medical Officer of Health, and outlines the requirements for all licensed child care providers and EarlyON centres in Peterborough
  • Staff are required to complete mandatory PPE and health and safety training
  • School age programs can begin charging fees beginning January 25, 2021. Connect with your centre to inquire about your space and fees

EarlyON Child and Family Centres remain closed to the public. This means that neither indoor nor outdoor programming can be offered during the shutdown. 

Sport and Wellness Centre

The Sport and Wellness Centre will be closed during the province-wide shutdown. Wellness Centre memberships will be placed on automatic hold starting Saturday, April 3, 2021. As monthly payments have already taken place, members will be credited the number of days the Centre is closed. 

Contact customer service at 705-742-0050 ext. 2201 during operating hours. Please visit www.peterborough.ca/PSWC for more information including information on membership payment schedules and hold requests.

For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 or by email at sportandwellnesscentre@peterborough.ca throughout the closure.

Transit

Transit will continue to operate during the provincial shutdown. Full details, including schedules and maps, are available on the Routes and Schedules page. 

Mandatory face covering

It is mandatory to wear a face covering while on Peterborough Transit buses, following direction from Peterborough Public Health and orders from the Province of Ontario.

It is important to understand that not all customers are able to wear a face covering. Transit will operate with respect and inclusion during these challenging times.

Peterborough Public Health is providing guidance to the general public about the mandatory face covering directive, including information about exemptions and how to safely wear a face covering.

Transit fare collection

Protective measures like driver barriers and mandatory face coverings have been put in place so that customers can safely board at the front doors and pay fares.

Cash fare will be accepted on the bus. The Peterborough Transit Terminal sales location will be available for cash, debit and credit purchases with operating hours for the customer counter from 8:30 a.m. to 8 p.m., Monday to Saturday, and 9 a.m. to 4 p.m. on Sunday.

The Lansdowne Place sales location will be available for debit only purchases of Transit passes.

Peterborough Transit is also introducing a new touchless fare payment for customers with smartphones. Customers can load payments before they go with the HotSpot App available through Apple App Store and Google Play.

Customer Service and updates

The customer service area at the Simcoe Street Bus Terminal is open for pass sales and inquiries only. The washrooms and waiting area are not available. The customer service desk is open from 8:30 a.m. to 8 p.m., Monday to Friday, from 9 a.m. to 4:45 p.m. on Saturday and from 9 a.m. to 4 p.m. on Sunday.

Riders are encouraged to check the City’s website peterborough.ca regularly for changes that may impact travel planning. Peterborough Transit provides real-time service update on their Twitter feed @ptbo_transit. Please contact the customer service line at 705-745-0525 for Peterborough Transit-related questions.

COVID-19 compliance and law enforcement

There are consequences for individuals and businesses who choose to defy the Emergency Measures and Civil Protection Act while emergency orders are in force. For more information please call the Peterborough Police Service’s non-emergency line at 705-876-1122. Do not call 911.