City Services during COVID-19
Public Health information
Peterborough Public Health continues to strongly recommend vaccinations. Vaccinations are important to decreasing the occurrence of serious illness from COVID-19. Peterborough Public health has information on local COVID-19 vaccine clinics online.
For information related to COVID-19, including the online self-assessment tool, please visit Peterborough Public Health’s website. Contact Public Health by calling 705-743-1000 or emailing info@peterboroughpublichealth.ca.
The Ontario Ministry of Health provides provincial updates and resources about COVID-19.
Information for businesses
Leaders from Peterborough and the Kawarthas Economic Development, the Peterborough DBIA, the Greater Peterborough Chamber of Commerce, Community Futures Peterborough and Innovation Cluster (#TeamPTBO) are working together for local businesses during the COVID-19 pandemic.
Update on City Services
Aligned with the Province of Ontario’s lifting of most COVID-19 public health restrictions, the City of Peterborough removed the mandatory masking and passive screening requirements at all indoor municipal facilities.
This includes:
- All recreation facilities including all community arenas and the Peterborough Sport and Wellness Centre
- City Hall and administrative buildings such as Social Services at 178 Charlotte St.
- Peterborough Public Library, Peterborough Museum and Archives and the Art Gallery of Peterborough.
The continued lifting of restrictions in Peterborough will follow the gradual re-opening milestones outlined by the Province of Ontario. The regulations for the Province’s Exit Step are posted on the Province of Ontario website.
Please remember that everyone that everyone is emerging from the COVID-19 pandemic at their own pace. People continue to be encouraged to assess their own risk and consider wearing a mask in busy public places. Please respect and be considerate of individuals who prefer to wear a mask when indoors or in groups after the mandate is lifted.
Arenas |
City community arenas are open for permitted rentals and programming. Visit the Arenas web page for full details. If you have any questions about community arenas and public health guidelines, please contact Arenas Customer Services at 705-742-7777 ext. 2400. |
City Council |
As of December 2022, Council meetings are being held in-person at Council Chambers, City Hall. Meetings of Council are live streamed and the video file is archived to enable people to watch the proceedings post-meeting. Requests to speak can be made by submitting the Delegation Request Form. The day of the meeting we will contact you to confirm your registration and provide your speaking order. If you have any questions, please contact the Clerk's Office at 705-742-7777 ext. 1820. |
Shelter services |
The City, Peterborough Public Health, the existing shelter operators – Brock Mission, YES Shelter for Youth and Families – as well as Fourcast, which delivers homelessness services, are working together to continue to provide services for people who are experiencing homelessness while working to reduce the spread of COVID-19. |
Social Services (including Ontario Works and Children's Services) |
Social assistance payments continue to be issued according to regular schedules to ensure people can pay rent and accommodation costs as well as buy necessities. Public access to the Social Services office at 178 Charlotte St. is open weekdays from 830 a.m. to 4:30 p.m. and there are no capacity limits at this time. Appointments with Social Services staff can be completed in person and individuals are encouraged to book meetings in advance to guarantee quick service. Social Services can be reached at 705-748-8830 or directly by email. The Peterborough Employment Resource Centre is permanently closed. Case workers can work with individuals needing access to local employment resources. Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends. |
Sport and Wellness Centre |
The Peterborough Sport and Wellness Centre is open. Hours of operation:
For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 or by email at sportandwellnesscentre@peterborough.ca. |
Transit |
Transit continues to operate, providing Peterborough with safe transportation. Full details, including schedules and maps, are available on the Routes and Schedules page. Masks or face coverings are strongly recommended on buses, at the transit terminal, and other transit locations where physical distancing is not possible. Riding Peterborough TransitWe understand that we’ve implemented many changes over the last year and a half to ensure the safety and well-being of our employees, customers, and the public. We appreciate your patience, especially with our front line staff, who continue to put your safety first. Peterborough Transit buses will operate at regular capacity and we will monitor the service and use available additional resources to reduce overcrowding, where feasible. Customer guidance
Protecting each otherFace coverings which cover the mouth, nose and chin, are recommended for Peterborough Transit customers. For its specialized transit van service, Peterborough Transit will continue to require the wearing of masks, following the best practices being put in place by other transit agencies and recommended by Peterborough Public Health. Customers are encouraged to:
Peterborough Transit operational protocols – supporting a safe journey
If you have any questions or concerns about our policies, procedures, routes or services, please reach out to our Customer Service team at 705-745-0525 or by email at transitoperations@peterborough.ca or use our Customer Comment Form. If you have a great experience with one of our bus drivers or a member of the transit team, please use our Appreciation Form to let us know. |