Customer Service Receptionist

full bike rack

Community Services/Peterborough Sport and Wellness Centre
File #21-P-53

Job Details

Serve as the primary contact for Peterborough Sport and Wellness Centre (PSWC) members and patrons and is responsible for the exchange of information between staff and members of the public. Greet and direct incoming patrons and ensures proper processing using the membership database system. Accept facility payments, maintain cash float and prepare daily balance report. Monitor facility capacity numbers for fitness, program and aquatic areas ensuring safety guidelines, policies and procedures are adhered to.


Knowledge and experience normally associated with the completion of Secondary School Diploma with a minimum of 3 months related or on-the-job experience.  Proficient in the use of computers including: basic knowledge of Word and database programs in addition to basic mathematical skills; knowledge of database software is considered an asset. Requires excellent communication skills and interpersonal skills with a demonstrated commitment to customer service. Must have the ability to multi-task and to maintain focus in a frequently distracting environment. First Aid, CPR & AED certifications are required.

This position will be scheduled during the facility hours of operation Monday to Friday 5:30 a.m. to 11 p.m., Saturday and Sundays 5:30 a.m. to 5 p.m., working a variety of different shifts between 3-24 hours per week.

Hourly Rate


Application Information

Qualified applicants are invited to submit one file containing a resume and cover letter (the title of the attachment should include your name), quoting file number 21-P-53, no later than 12:00 p.m. on Wednesday, October 27, 2021 to Human Resources.

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If contacted for an employment opportunity, please advise Human Resources if you require an accommodation.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.