Client Service Worker

full bike rack

Community Services/Social Services
(Temporary – up to 12 Months)
File #21-T-96

Job Details

Using evidence-based tools and strong relationship management skills, support Social Services clients/service recipients to improve their circumstances. This includes negotiating mutually agreeable Action Plans, supporting clients with wrap around and individualized supports and services and monitoring progress toward measurable outcomes.

Support ongoing eligibility for all internal programs including Ontario Works, Housing and Homelessness and Community Development, as well as information and referrals to appropriate community programs including the Service System Manager for Community Employment programs. The Client Service Worker applies knowledge of provincial legislation governing programs, to assess individual needs and manage an ongoing caseload.


Knowledge and experience normally associated with a two-year Community College Diploma in a Human Services related program. A University degree in a related program is preferred.  Requires 2 years related experience in the social service field.  Experience in a social assistance environment is considered an asset. Demonstrated ability to treat sensitive situations with appropriate degree of tact and discretion.  Possess a strong knowledge of local resources and referral processes, excellent verbal and written communication skills and the ability to be flexible and responsive in a fast-paced environment.  Must be a skilled intervenor with good relationship management skills. Must have strong organizational, time-management, coaching, and problem solving skills, good word processing skills and other Microsoft office programs ; knowledge and experience with provincial computer systems would be an asset. Must have access to transportation to fulfill the duties of the position within the City and County of Peterborough.

The City requires all new Employees, as a condition of employment, to provide proof of vaccination that they are fully vaccinated from COVID-19 prior to their first day of employment.



Application Information

Qualified applicants are invited to submit one file containing a résumé and cover letter (the title of the attachment should include your name) quoting file number 21-T-96, no later than 12:00 p.m. on Friday, October 29, 2021 to:

City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If contacted for an employment opportunity, please advise Human Resources if you require an accommodation.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.