In the City of Peterborough organization structure, the Office of the Chief Administrative Officer includes the City's top manager, Fire Services, Emergency Management, Corporate Policy coordination, and Communication Services.

The Chief Administrative Officer (CAO) provides leadership and oversight to each of the City’s departments on key projects and on daily activities as required. The position of CAO, according to Section 229 of the Municipal Act, 2001, is responsible for exercising general control and management of the affairs of the municipality for the purpose of ensuring the efficient and effective operation of the municipality.

The CAO leads the Emergency Control Group (ECG) in times of local, provincial or national emergencies. Such was the case in 2020 and 2021 with the COVID-19 pandemic. The ECG met daily for a period of time, the Mayor declared a State of Emergency for the City of Peterborough on March 23, 2020, meetings moved to weekly and several working groups were established as the City worked through adjusting levels of service several times in 2020 and 2021.

Highlights and statistics

 Peterborough Fire Services

Peterborough Fire Services (PFS) provides fire suppression and public fire and life safety services utilizing the three lines of defense as recognized by the Fire Protection and Prevention Act (FPPA): (i) Public Education, (ii) Fire Safety Standards and Enforcement, and (iii) Fire and Emergency Response.

Approximately 85% of the PFS Operating Budget is applied to salaries and benefits. PFS staff includes a Fire Chief, Deputy Fire Chief, Manager of Staffing and Logistics, 1.6 Administrative Assistant, CUPE L126, and 98 in Suppression and Support Services, PPFFA L169. In 2022, PFS will continue to focus on succession planning as several staff members are eligible or scheduled to retire.

PFS provides fire and emergency dispatch/communication services to all eight neighbouring municipalities within Peterborough County and all seven Fire Departments within Northumberland County. Any increased costs are offset by the associated revenues.

Response statistics
Response type201920202021  (forecast)
Fire/explosion 390 500 510
Rescue 74 58 60
Motor vehicle collision 430 340 400
False alarms/malicious 35 31 37
Alarm-No fire 647 714 750
Public hazard 181 171 200
Medical call 3,009 2,829 3,350
Public service 395 287 390
Assist other agencies 309 197 250
Miscellaneous 394 307 350
Dispatch calls for County of Peterborough 4,258 4,407 4,450
Dispatch calls for County of Northumberland 3,912 3,648 4,000


 Emergency and Risk Management

The Emergency and Risk Management Division is committed to providing leadership and guidance to address natural and human caused emergencies that can disrupt normal operations and channels of communication, and may stretch available resources for emergency response and recovery operations. This includes preparation and planning to safeguard the health, safety, and welfare of citizens, the protection of property and the environment, and the provision of effective and timely incident response and recovery.

The Division oversees corporate risk management services, insurance procurement and claims handling. Staff provide advice and guidance to all departments regarding risk mitigation and insurance for operating activities and capital projects.

The Division also oversees Business Continuity and Labour Disruption Contingency Planning to ensure the provision of key services during a business disruption or a strike/lockout involving one of the City's collective bargaining units. 

In 2021, the City continued to respond to the COVID-19 pandemic under a declared emergency. The Emergency Control Group and
various working groups met weekly. Municipal services and programs were adapted to adhere to provincial regulations and public health and safety guidelines. EM staff supported Peterborough Public Health and PRHC in pandemic response including COVID-19 testing, vaccination and sequencing, and surge capacity planning. City facilities were provided for Mass Immunization Clinics (MICs) and COVID testing. City staff supported MIC operations and the Public Inquiry Line which was activated for vaccination appointment scheduling. 

The 2022 insurance premiums are estimated to increase by approximately 10% over 2021. This increase is a result of hardened worldwide market conditions due to the number of catastrophic natural disasters over the past several years. Insurance costs and allocations are reflected in the Finance Division Cost Centre 10190. The Division received 631 incident reports between January 1 and September 23, 2021, of which 90 resulted in claims against the City. By comparison, there were a total of 481 incident reports and 42 claims during the same time period in 2020. All claims are investigated for gross negligence and legal liability, and are handled in accordance with best practices and case law.

 Communication Services
Communication is a corporate-wide activity with both external and internal audiences. The City communicates with residents, businesses and other stakeholders through its various channels, such as direct community engagement activities, its website, and social media.

Due to the disruption caused by the COVID-19 pandemic, the planned Community Engagement Charter with a corresponding Community Engagement Policy has been shifted to 2021/22. The ongoing implementation of the City branding is progressing through replacing assets in line with their normal replacement schedule for a gradual implementation of the brand; some assets with longer life cycles, such as signage and branding on vehicles, could proceed ahead of the typical schedule. 

Accessible document compliance is an ongoing effort with ongoing training programs. Accessibility staff are a resource for staff throughout the corporation and support the Accessibility Advisory Committee. 

The corporate sponsorship program works to leverage investments in services and assets to generate alternative sources of revenue for the City, where there is a good fit for the City and its partners. Revenues in 2021 were affected by the COVID-19 pandemic; however the corporate revenue program continued to have successes including working with existing sponsors to maintain their sponsorship of City assets and programs through the challenging period as well as attracting naming rights opportunities, such as the sponsorship for Healthy Planet Arena. For 2022, planning is for "return to normal", however actual revenues from corporate sponsorship will be heavily dependent on the economic recovery that will influence market demand and values for corporate sponsorship opportunities.

In 2021/22, corporate sponsorship is working with the Recreation Division and Public Works to launch new sponsorship opportunities associated with outdoor sports fields and ball diamonds that will expand the City's inventory of sponsorship assets.

2021 Budget overview

Office of the Chief Administrative Officer
Description2022 recommended
Expenditures $533,762
Revenues -
Net requirement $533,762
Fire Services
Description2022 recommended
Expenditures $18,410,307
Revenues $980,360
Net requirement $17,429,947
Emergency and Risk Management
Description2022 recommended
Expenditures $532,768
Revenues $30,600
Net requirement $450,168


Communication Services
Description2022 recommended
Expenditures $952,623
Revenues $348,960
Net requirement $603,663