In the City of Peterborough organization structure, the Office of the Chief Administrative Officer includes the City's top manager, Fire Services, Emergency Management, Corporate Policy coordination, and Communication Services.

The Chief Administrative Officer (CAO) provides leadership and oversight to each of the City’s departments on key projects and on daily activities as required. The position of CAO, according to Section 229 of the Municipal Act, 2001, is responsible for exercising general control and management of the affairs of the municipality for the purpose of ensuring the efficient and effective operation of the municipality.

The CAO leads the Emergency Control Group (ECG) in times of local, provincial or national emergencies. Such was the case in the COVID-19 pandemic since 2020. The Mayor declared a State of Emergency for the City of Peterborough on March 23, 2020 and lifted the declaration in April 2022.  Peterborough also experienced A Derecho windstorm on May 21, 2022 that took months of recovery effort following the storm.

Highlights and statistics

 Peterborough Fire Services

Peterborough Fire Services (PFS) provides fire suppression and public fire and life safety services utilizing the three lines of defense as recognized by the Fire Protection and Prevention Act (FPPA): (i) Public Education, (ii) Fire Safety Standards and Enforcement, and (iii) Fire and Emergency Response.

Approximately 85% of the PFS Operating Budget is applied to salaries and benefits. PFS staff includes a Fire Chief, Deputy Fire Chief, Manager of Staffing and Logistics, 1.6 Administrative Assistant, CUPE L126, and 107 in Suppression and Support Services, PPFFA L169. In 2023, PFS will continue to focus on succession planning as several staff members are eligible or scheduled to retire.

PFS provides fire and emergency dispatch/communication services to all eight neighbouring municipalities within Peterborough County and all seven Fire Departments within Northumberland County. Any increased costs are offset by the associated revenues.

Response statistics
Response type202020212022 (forecast)
Fire/explosion 500 573 580
Rescue 58 54 61
Motor vehicle collision 340 377 385
False alarms/malicious 31 45 50
Alarm-No fire 714 876 880
Public hazard 171 199 187
Medical call 2,829 3,402 3,500
Public service 287 284 300
Assist other agencies 197 267 280
Miscellaneous 307 359 350
Fire loss $4,378,200 $2,790,985 $3,400,000
Dispatch calls for County of Peterborough 4,407 4,552 4,700
Dispatch calls for County of Northumberland 3,648 3,783 3,850


 Emergency and Risk Management

The Emergency and Risk Management Division is committed to providing leadership and guidance to address natural and human caused emergencies that can disrupt normal operations and channels of communication, and may stretch available resources for emergency response and recovery operations. This includes preparation and planning to safeguard the health, safety, and welfare of citizens, the protection of property and the environment, and the provision of effective and timely incident response and recovery.

The Division oversees corporate risk management services, insurance procurement and claims handling. Staff provide advice and guidance to all departments regarding risk mitigation and insurance for operating activities and capital projects.

The Division also oversees Business Continuity and Labour Disruption Contingency Planning to ensure the provision of key services during a business disruption or a strike/lockout involving one of the City's collective bargaining units. 

In 2022, the City continued to respond to the COVID-19 pandemic in partnership with Public Health, PRHC and other community agencies. The City's emergency declaration was formally terminated on March 16, 2022, however, the Emergency Control Group (ECG) and COVID-19 working groups continued to meet throughout the year. On May 21, 2022, a "Derecho" windstorm occurred causing widespread damages across the City. The ECG was activated to coordinate the response and recovery operations.
The Mayor made a Declaration of Emergency pertaining to the windstorm and the declaration remained in effect until July 20, 2022. The Mayor declared a "Homelessness Crisis" Emergency on October 14, 2022.

Insurance premiums are estimated to increase by approximately 15% in 2023. The City has experienced significant increases in program premiums over the past few years due to worldwide market conditions and claims loss history. The Division received 520 incident reports between January 1 - November 1, 2022, of which 115 resulted in claims against the City. By comparison, there were 831 incident reports
and 102 claims during the same time period in 2021. All claims are investigated for gross negligence and legal liability, and are handled in accordance with best practices and case law.

 Communication Services

Communication is a corporate-wide activity with both external and internal audiences. The City communicates with residents, businesses and other stakeholders through its various channels, such as direct community engagement activities, its website, and social media.

The gradual implementation of the City branding is progressing through replacing assets in line with their normal replacement schedule. Branding on assets with longer life cycles is being phased in on current assets such as updated branding on vehicles,
including Peterborough Transit, as well as the replacement of signs. 

Accessible document compliance is an ongoing effort with training programs, support for document remediation, and the implementation of software solutions where possible. Accessibility staff are a resource for staff throughout the corporation and support the Accessibility Advisory Committee.

The corporate sponsorship program works to leverage investments in services and assets to generate alternative sources of revenue for the City, where there is a good fit for the City and its partners. COVID-19 pandemic-related impacts on sponsorship revenue were generally delayed until 2021 as sponsorship agreements were extended to maintain sponsorship customers through facility and service disruptions. Due to how sponsorship agreements were adjusted, revenues were minimally impacted in 2020; however, a significant decrease occurred in 2021 and there was a partial recovery for sponsorship revenues in 2022, continuing into 2023. Other factors affecting sponsorship revenue for 2023 include the new Peterborough Memorial Centre licence agreement and the soft beverage agreement with Coca-Cola that was extended by a year as compensation for pandemic-related closures. As the market rebounds from the pandemic, Transit and Arena sponsorships will continue to be strong areas for sponsorship activities and the City will be building on its success with the Healthy Planet Arena naming rights and the pad naming rights at community arenas to generate non-tax revenue with the new twin-pad arena going forward. Gross sponsorship revenues before allocations to other divisions is projected to be $575,000 in 2023.

Communications statistics
Communications activity202020212022 (forecast)
Website visits - users 548,000 654,000 654,000
Website visits - sessions 1,208,000 1,351,000 1,351,000
Website access device - desktop 32 37 32
Website access device - mobile 64 60 64
Website access device - tablet 4 4 4
Twitter - impressions 4,862,300 4,032,000 4,200,000
Twitter - total followers 12,500 13,750 14,500
News releases 218 243 250

Draft 2023 Budget overview

Office of the Chief Administrative Officer
Description2023 recommended
Expenditures $582,141
Revenues -
Net requirement $582,141
Fire Services
Description2023 recommended
Expenditures $19,735,062
Revenues $1,034,582
Net requirement $18,700,480
Emergency and Risk Management
Description2023 recommended
Expenditures $532,729
Revenues $30,600
Net requirement $502,129
Communication Services
Description2023 recommended
Expenditures $971,807
Revenues $227,250
Net requirement $744,557