Main Navigation

Social Assistance Application

Are you applying for Ontario Works? You can apply online or by phone.

Free access to phones and the Internet is available to apply. Visit Social Services: 178 Charlotte Street Peterborough, in the Charlotte Mews. 

Application Package
At your first appointment, you will receive a package with helpful documents. View those documents here!

To Apply Online:

For more information, visit our online application reference guide.

To Apply by Phone if you Live in the City or County of Peterborough:

  • Call 705-748-8830 and choose menu option #2
  •  Available Monday to Friday, 8:30 AM to 4:00 PM

Step 1: Before You Call

Icon indicating Step 1 in a processIf possible, have this information ready (for every person to be included on the application, like your spouse or kids):

  • Date of birth
  • Social Insurance number
  • Health Card number
  • Current address including postal code
  • Gross amount of income from any/all sources (earnings, child tax benefit, Employment Insurance, Canada Pension Plan, renter/boarder income, etc)
  • Recent employment information (date of layoff, date and amount of last pay received)
  • Address for the past 12 months
  • Asset information (current bank account balances, value of investments, life insurance, vehicles)
  • Accommodation costs (rent, heat and hydro if applicable, mortgage, home insurance, taxes)

Step 2. At Your First Appointment

Icon indicating Step 2 in a processYou will need to bring verification and documentation (for every family member to be included in the application) of:

  • Birth certification
  • Social Insurance number
  • Health Card number
  • Immigration documents, if born outside of Canada
  • Rent receipt/ lease/ tenant’s agreement which includes date, amount of rent, full address, landlord name, signature, and contact number
  • Utility bills - heat and hydro if applicable
  • Mortgage amount, tax bill, insurance bill, value of property and mortgage owing
  • Record of employment and recent pay stubs
  • Other income (child tax benefit, Employment Insurance, Canada Pension Plan, court order or support agreement, renter/boarder income, etc)
  • Asset information:
    • bank statement(s) which includes the past 30 days bank activity, account number, branch number and institution number
    • value of investments including account number
    • life insurance including policy type, number and amount of cash surrender value, if any
    • Vehicle ownership and value of vehicle(s)
    • Other assets such as valuables, recreational vehicles, secondary property, secondary vehicle will have to be verified.
    • If possible, please provide a current resume and your most recent income tax assessment.