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Ontario Works

About Ontario Works

Hours of Operation: Monday - Friday 8:15 AM - 4:30 PM

If you are in temporary financial need for food, shelter, or other benefits, Ontario Works may be able to help with some or all of the following: 

  • Provide you with money for food
  • Help you find a job
  • Avoid eviction
  • Avoid disconnection of hydro or heating service

To be eligible to receive help from Ontario Works you must:

  • live in Ontario and have status in Canada,
  • need money right away to help pay for food and housing costs

You may also have to take part in activities that will help you find a job depending on your situation.

How Ontario Works Can Help You

If you qualify, Ontario Works can provide you with:

  • Financial assistance to help you cover the costs of food and housing cost
  • Employment assistance to help you prepare for and find a job.

The amount of money you may receive from Ontario Works will depend on your:

  • Family size
  • Other income
  • Assets (property, investments, other money available to you)
  • The cost of your housing, heat, and hydro

Contact Ontario Works at (705) 748-8830 for more information.

Visit our Programs & Services page for information on other types of financial assistance and supports. 

For more information about your Ontario Works payments including your next payment or case status, please contact the Interactive Voice Response (IVR).
Call 1 (800) 808-2268 or view the Interactive Voice Response Brochure.

Child Support Exemption

Effective February 1, 2017 child support for children on Ontario Works, regardless of their age, will be fully exempt as income. This means that if you receive child support payments on behalf of your child or children, they will no longer be deducted from your monthly social assistance. 

The government is also exempting the CPP Orphan benefit. This means that if you receive a CPP Orphan Benefit payment, it will no longer be deducted from your monthly social assistance.  

If you receive one or both of these incomes, it means more money is available to you each month.

As a result of this change, you will no longer be required to pursue these payments in order to quality for social assistance. However, you still need to advice your case manager of any child support and CPP Orphan Benefit payments that you receive on behalf of your family. This will help us collect information about how changes like this benefit people. 

Black-White Bus

Subsidized City Bus Passes

If you are an Ontario Works adult living in the City or County of Peterborough and not getting funding for transportation with your monthly OW payment, you may be eligible to get a subsidized monthly City transit pass.
To get a low-cost bus pass bring your OW or ODSP statement of assistance for the current month with your drug or dental card to the City bus station at 190 Simcoe Street. When these items are shown you will pay $26 to get a 30 day pass.

Recent Changes to Ontario Works and You

Ontario's new $200 earnings exemption is increasing opportunities for people receiving social assistance to work. Click here to see examples what this can mean for you. If you have any questions, please speak to your case manager or employment counsellor. 

Ontario Works Payment Dates

Month:  July 2016
August 2016 September 2016
October 2016
November 2016
December 2016
Direct deposit statements / cheques received by:  June 30 July 29
August 31
September 30
October 31 November 30