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Claim Handling Process

After a notice of claim is received, the City will provide acknowledgement of receipt.

How long will the investigation take?

The length of time it takes to investigate claims will vary from case to case based upon claim complexity and severity. Generally the investigation will be complete within 90 days. 

What are the considerations in evaluating a claim?

The considerations in evaluating a claim include: 

  • The particular facts of the alleged loss;
  • The applicable law;
  • Whether the City of Peterborough has legal responsibility;
  • The claimant’s role in the situation; and
  • The nature and extent of damages claimed, as well as the supporting documentation.

The City’s assessment of your claim is final and it can only be reconsidered if you can provide additional relevant evidence to support your claim, which was not originally considered. 

Is there a limitation period to file a claim?

Yes, under the Limitations Act 2002, you must issue legal action (Statement of Claim) in an Ontario Court within two years of the date of loss. Written notice to the City alone does not satisfy the requirement.

How do I check the status of my claim?

Contact the Insurance and Risk Coordinator at 705-742-7777 ext. 1652. 

Fraudulent claims cost all taxpayers.  The City will prosecute all fraudulent claims to the fullest extent of the law.