Documents

City of Peterborough's Accessibility Documents 

The City of Peterborough's Accessible Customer Service Policy facilitates compliance with the Accessibility Standards for Customer Service.  The City of Peterborough's Accessible Customer Service procedures implement, in part, the policy and provide guidelines on how the City will comply with the Accessibility for Ontarians with Disabilities Act, 2005.

Policy 
> City of Peterborough Accessible Customer Service Policy
> City of Peterborough Accessible Customer Service Policy (Plain Text Format)

Procedures
> Accessible Customer Service Training
> Assistive Devices and Services for People with Disabilities
> Availability of Accessible Customer Service Documents
> Communicating and Interacting with People with Disabilities
> Feedback for Accessible Customer Service
> Listen to this Website with BrowseAloud
> Service Animals for People with Disabilities
> Support Persons for People with Disabilities
> Temporary Service Disruptions

Access Plans
> 2011 Accessibility Plan
> 2011 Accessibility Plan (Large Font Format)
> 2011 Accessibility Plan (Plain Text Format)

Annual Reports
> Annual Accessibility Report - Customer Service Standard

Brochures
> Accessible Customer Service
> Accessible Customer Service (Plain Text Format)
> Library Accessibility Equipment
> Library Accessibility Equipment (Plain Text Format)

The City of Peterborough's Accessible Customer Service Policy and Procedures are available in accessible formats.  To request an alternate format for these documents please contact:

Customer Service Coordinator
Corporate Services Department
City of Peterborough
500 George Street North
Peterborough, ON K9H 3R9
Phone: 705-742-7777 Ext. 1868
Fax: 705-748-8839
Email: customerservice@peterborough.ca

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Revised:2011-11-21| Revised by: The City of Peterborough