Accessibility Legislation and Compliance

The City of Peterborough is working to ensure that we provide goods and services to all residents, including people with disabilities, in accordance with the principles of dignity, independence, integration and equal opportunity.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) will enforce standards to improve accessibility across the province.  Five standards were identified to ensure a fully accessible Ontario by the year 2025.  This legislation applies to both the public and private sectors. 

What is a Standard? 

The five standards identified under this legislation are:

•  Customer Service
•  Information and Communication
•  Built Environment
•  Employment
•  Transportation
  

The first standard to become law is the Accessibility Standards for Customer Service. This law, Ontario Regulation 429/07, came into force on January 1, 2008. 

The public sector had to comply with the Customer Service Standard by January 1, 2010 and the private sector by January 1, 2012.

• City Hall
• Living
• Business
• Visiting
• Online Services
• Login